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SolarWinds (NYSE: SWI) has launched SolarWinds AI, a generative AI engine designed to transform IT service management (ITSM). Developed under the new AI by Design framework to ensure privacy, security, and reliability, SolarWinds AI is first integrated into the SolarWinds Service Desk. This AI feature aims to improve IT outcomes by accelerating ticket resolution times, enhancing service delivery, and boosting employee satisfaction. The AI engine leverages large language models (LLMs) and proprietary algorithms to summarize ticket histories, suggest agent responses, and generate real-time recommendations for issue resolution. Future plans include expanding SolarWinds AI across the company's observability and IT management solutions. The AI by Design framework emphasizes privacy, security, accountability, fairness, transparency, trust, simplicity, and accessibility.
SolarWinds (NYSE:SWI) has unveiled significant upgrades to its Database Performance Analyzer (DPA), focusing on advanced support for PostgreSQL databases. Version 2024.2 of DPA offers unparalleled PostgreSQL support, featuring a new Tuning Advisors tool for optimizing database performance and a Migration Support function to facilitate transitions from Oracle to PostgreSQL. These enhancements aim to improve database performance, reduce bottlenecks, and lower costs. The new features are designed to provide complete observability across complex hybrid IT environments and are user-friendly for non-database professionals. SolarWinds emphasizes the role of AI-powered insights in accelerating issue resolution and optimizing database management.
SolarWinds (NYSE:SWI) reported first quarter 2024 results with total revenue of $193.3 million, 4% year-over-year growth, net income of $15.6 million, and adjusted EBITDA of $92.1 million with a margin of 48%. The company showcased strong financial performance with Subscription ARR of $251.3 million and Total ARR of $695.3 million, both showing significant year-over-year growth.
SolarWinds announced enhancements to Plan Explorer, a tool for analyzing query performance in Microsoft SQL Server environments. The free product helps database professionals improve database performance and technical efficiency. Plan Explorer provides insights through graphically displaying query execution plans, index scoring, live query profiles, and more. It is natively built into SolarWinds SQL Sentry, offering comprehensive monitoring and diagnostics for effective SQL Server performance management.