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TELUS International (Cda) Inc. - $TIXT STOCK NEWS

Welcome to our dedicated page for TELUS International (Cda) news (Ticker: $TIXT), a resource for investors and traders seeking the latest updates and insights on TELUS International (Cda) stock.

Our selection of high-quality news articles is accompanied by an expert summary from Rhea-AI, detailing the impact and sentiment surrounding the news at the time of release, providing a deeper understanding of how each news could potentially affect TELUS International (Cda)'s stock performance. The page also features a concise end-of-day stock performance summary, highlighting the actual market reaction to each news event. The list of tags makes it easy to classify and navigate through different types of news, whether you're interested in earnings reports, stock offerings, stock splits, clinical trials, fda approvals, dividends or buybacks.

Designed with both novice traders and seasoned investors in mind, our page aims to simplify the complex world of stock market news. By combining real-time updates, Rhea-AI's analytical insights, and historical stock performance data, we provide a holistic view of TELUS International (Cda)'s position in the market.

Rhea-AI Summary

TELUS International (NYSE and TSX: TIXT) has partnered with eGain (NASDAQ: EGAN) to enhance its Contact Center as a Service (CCaaS) offering. This collaboration integrates the eGain Knowledge Hub™, a comprehensive AI-driven platform for modern knowledge management, into TELUS International’s services.

Key benefits include a 50% reduction in agent training time, a 35% increase in first-contact resolution, and a 70% deflection of agent-assisted service requests. The eGain Knowledge Hub™ unifies content management, AI, search methods, and analytics to deliver accurate answers, boosting customer satisfaction and loyalty.

The partnership aims to provide consistent, positive experiences across live and self-service channels. The modular architecture enables brand-specific customizations, improving agent efficiency and optimizing self-service options.

Rhea-AI Impact
Rhea-AI Sentiment
End-of-Day
-2.38%
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partnership AI
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News
Rhea-AI Summary

TELUS announced the election of directors at its annual meeting. The 14 nominees proposed by management were elected, with high percentages of votes in favor for each director. The detailed voting results were disclosed, showing strong support from shareholders.

Rhea-AI Impact
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0.31%
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none
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Rhea-AI Summary

Telus CEO, Darren Entwistle, has decided to receive his salary in shares indefinitely, reflecting his confidence in the company's financial health, long-term strategy, and the team's skill. This decision comes after Telus reported industry-leading customer additions and solid financial results. Entwistle's move demonstrates his alignment with shareholders and past practice of investing significantly in Telus shares.

Rhea-AI Impact
Rhea-AI Sentiment
End-of-Day
-18.15%
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none
Rhea-AI Summary

TELUS International reported its first quarter 2024 results, showing revenue of $657 million, net income of $28 million, and diluted EPS of $0.05. The company maintained profitability and strong cash flows despite economic pressures, with adjusted EBITDA increasing by 9%. The team member count decreased by 3% year-over-year. The outlook for 2024 includes revenue growth of 3% to 5%, adjusted EBITDA growth of 7% to 10%, and adjusted diluted EPS growth of 7% to 13%.

Rhea-AI Impact
Rhea-AI Sentiment
End-of-Day
-18.15%
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Rhea-AI Summary

TELUS reported strong operational and financial results for the first quarter of 2024, with total mobile and fixed customer growth of 209,000, a record first quarter. Notable highlights include robust net additions across mobile phones, connected devices, and fixed services, resulting in revenue growth. The company raised its dividend by 7.0%, reiterated its 2024 financial targets, and remains committed to delivering value to shareholders. Despite a decline in operating revenues, TELUS demonstrated resilience in a competitive environment.

Rhea-AI Impact
Rhea-AI Sentiment
End-of-Day
-18.15%
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Rhea-AI Summary

In the Innovation Consulting Services Landscape Q1 2024 Report, TELUS International's GenAI Accelerator supports the adoption of generative AI technology. A survey by Everest Group, supported by TELUS International, reveals that companies are considering outsourcing their GenAI development to address concerns over data security, privacy, and regulatory compliance. Enterprises are focusing on enhancing customer experience through GenAI technology, with a particular interest in non-voice customer support channels. WillowTree, recognized for its innovative approach in the industry, helps companies overcome challenges related to AI governance and deployment, ensuring trust, safety, and performance in GenAI programs.

Rhea-AI Impact
Rhea-AI Sentiment
End-of-Day
-1.81%
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AI
Rhea-AI Summary
TELUS International (TIXT) launches Fine-Tune Studio to provide high-quality datasets for AI models. The platform supports fine-tuning data creation for large language and generative AI models in over 100 languages. Fine-Tune Studio integrates into TELUS International's AI Data Platform, offering customizable workflows and AI integrations for improved model performance and productivity.
Rhea-AI Impact
Rhea-AI Sentiment
End-of-Day
2.56%
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AI
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Rhea-AI Summary
TELUS International (TIXT) will unveil its first quarter 2024 financial results on May 9, 2024, and conduct an investor call the same day. The conference call, scheduled for 10:30 a.m. (ET) / 7:30 a.m. (PT), will feature a review of the results and a Q&A session with analysts. The webcast will be accessible on the TELUS International Investor Relations website, with a replay option.
Rhea-AI Impact
Rhea-AI Sentiment
End-of-Day
-0.13%
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Rhea-AI Summary
TELUS International survey for National Customer Appreciation Day reveals consumer sentiment about the state of customer experience. AI-powered voice technology is reshaping customer interactions, offering personalized experiences and driving efficiencies. Survey highlights the importance of personalization, speed, and quality in CX operations. Consumers prioritize personalized experiences but also demand efficiency and quality. Brands face the challenge of balancing personalized CX with cost-efficiency in a competitive market.
Rhea-AI Impact
Rhea-AI Sentiment
End-of-Day
-1.51%
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none
Rhea-AI Summary
TELUS International and Appian expand strategic partnership to simplify complex business processes through an innovative, low-code automation platform. TELUS International's enhanced Automation as a Service (AaaS) platform enables users to develop network build tools five times faster than traditional methods, leading to $30 million in savings over three years.
Rhea-AI Impact
Rhea-AI Sentiment
End-of-Day
-3.87%
Tags
partnership
TELUS International (Cda) Inc.

NYSE:TIXT

TIXT Rankings

TIXT Stock Data

1.58B
70.64M
33.46%
44.88%
0.71%
Data Processing, Hosting, and Related Services
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United States of America
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About TIXT

telus international is the global arm of telus corporation, one of the largest telecommunications service providers in canada. we deliver contact center and business process outsourcing (bpo) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. with global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service – all backed by telus, our multi-billion dollar telecommunications parent. learn more about us: www.telusinternational.com