Genpact Teams with Advantage Solutions, Leveraging AI to Transform Consumer Goods Operations at Scale

Rhea-AI Summary

Genpact (NYSE: G) and Advantage Solutions (NASDAQ: ADV) announced a new multi-year engagement to combine their expertise in data, technology, and AI with consumer goods industry experience to drive scalable innovation and enhanced experiences. The partnership aims to create a new enterprise-wide technology platform with Salesforce to foster competitive advantages and growth for global consumer goods companies. Genpact will lead the implementation of industry-leading platforms to streamline processes, reduce complexities and expenses, and enhance collaboration and efficiency across organizations.

Positive

• Genpact's AI-first posture and focus on leveraging industry-leading technology partnerships are poised to transform the Advantage Solutions consumer goods-retail ecosystem, delivering deeper value and empowering their customers to outcompete in their markets.
• The collaboration will enable Advantage Solutions to provide improved, state-of-the-art services to clients without disruption, driving efficiencies and creating capacity to reinvest in core capabilities and accelerate growth.
• Genpact's ongoing collaboration with Salesforce enhances the ability to deliver impactful and transformational solutions for customers like Advantage Solutions.

Negative

• None.

Market Research Analyst

The strategic partnership between Genpact and Advantage Solutions represents a significant step in the digital transformation journey for consumer goods companies. The integration of AI and data-driven technologies into back-office operations is a trend that is rapidly gaining traction across industries. This collaboration is poised to enhance operational efficiency and decision-making capabilities, which could lead to improved margins and competitive positioning for clients in the consumer goods sector.

The use of Salesforce Order Management, Esker, HighRadius and Genpact Cora indicates a commitment to cutting-edge technology, which could result in process optimization and cost savings. As these platforms are implemented and scaled, investors should monitor the potential impact on Genpact's revenue growth and profitability, as well as Advantage Solutions' operational performance.

Financial Analyst

From a financial perspective, this multi-year engagement could be material for Genpact's top-line growth, given the scale and scope of services provided to Advantage Solutions. The emphasis on AI-enabled platforms and digital transformation capabilities suggests that Genpact is investing in high-growth areas that may command premium pricing and potentially higher margins.

Investors should consider the effects of this partnership on Genpact's future earnings calls, as the success of this implementation could lead to similar deals with other companies, thus broadening its customer base and reinforcing its market position.

Technology Implementation Expert

The implementation of Salesforce Order Management, Esker, HighRadius and Genpact Cora is a complex technological undertaking that requires deep expertise in digital transformation. The ability to automate order-to-cash services, manage contracts and support vendor-managed inventory can significantly reduce the time and resources required for these processes.

However, the challenge lies in the seamless integration of these platforms to work in concert, which is critical for realizing the promised benefits. The success of this implementation could serve as a case study for similar digital transformations across the industry and may influence the technology strategies of other consumer goods companies.

• Genpact's data, technology, and AI prowess combined with Advantage Solutions' consumer goods industry expertise to drive scalable innovation and enhanced experiences
• Innovative go-to-market model creates a new enterprise-wide technology platform with Salesforce

NEW YORK, Jan. 31, 2024 /PRNewswire/ -- Genpact (NYSE: G), a global professional services firm focused on delivering outcomes that transform businesses, announced a new multi-year engagement with Advantage Solutions (NASDAQ: ADV), a leading provider of sales and marketing services to consumer goods manufacturers and retailers. Combining Genpact's domain, process, and technology expertise, with Advantage Solutions' extensive industry experience, and leading technology platforms like Salesforce, provides solutions to foster competitive advantages and growth for global consumer goods companies.

Genpact will lead the implementation of a suite of industry-leading platforms, including Salesforce Order Management, Esker for order automation, HighRadius for Cash App automation, collections, and smart deduction management, and Genpact's digital business platform Genpact Cora, to rapidly scale Advantage's commerce operations to drive fast, smart business decisions with AI-enabled and experience-led digital transformation capabilities. These platforms will unlock value through scalability, flexibility, and adaptability to streamline processes, reduce complexities and expenses, as well as enhance collaboration and efficiency across organizations.

"Consumer goods and retail companies that embrace data, AI, and digital transformation in their operations are better equipped to respond swiftly to market changes," said BK Kalra, President and CEO-Designate, Genpact. "Genpact's AI-first posture, coupled with our focus on leveraging industry-leading technology partnerships, is poised to transform the Advantage Solutions consumer goods-retail ecosystem, delivering deeper value and empowering their customers to outcompete in their markets."

In this transformative alliance, Genpact will build an advanced, custom digital platform to automate various back-office processes for Advantage, including order-to-cash services, contract management, trade-program management, vendor-managed inventory support, call-center services, electronic data interchange, and data synchronization. This platform is designed to heighten speed and accuracy in supporting clients with these services.

"Leveraging technology and data for real-time insights is vital for competitive agility, and this agreement enables us to provide our clients improved, state-of-the art services without disruption," said Dave Peacock, CEO, Advantage Solutions. "We recognize the need for an advanced digital infrastructure to help drive efficiencies and create capacity to reinvest in our core capabilities and accelerate growth. Through the work we'll do together, we will offer clients and customers an improved overall experience as we strive to be more proactive and agile in exceeding their expectations in this dynamic environment."

"Our ongoing collaboration with Genpact enhances Salesforce's ability to deliver impactful and transformational solutions for our customers, like Advantage Solutions," said Matt DeTroia, Senior Vice President, Alliances and Channel Revenue, Salesforce. "Genpact's expertise in technology, strategy, and process efficiency, driven by a results-oriented mindset, differentiates their capabilities to empower long-standing customer success."

For more information about Genpact and its consumer goods and retail services, visit: https://www.genpact.com/industries/consumer-goods-and-retail. 

About Genpact
Genpact (NYSE: G) is a global professional services firm delivering the outcomes that transform our clients' businesses and shape their future. We're guided by our real-world experience redesigning and running thousands of processes for hundreds of global companies. Our clients – including many in the Global Fortune 500 – partner with us for our unique ability to combine deep industry and functional expertise, leading talent, and proven methodologies to drive collaborative innovation that turns insights into action and delivers outcomes at scale. We create lasting competitive advantages for our clients and their customers, running digitally enabled operations and applying our Data-Tech-AI services to design, build, and transform their businesses. And we do it all with purpose. From New York to New Delhi and more than 30 countries in between, our 125,000+ team is passionate in its relentless pursuit of a world that works better for people. Get to know us at Genpact.com and on LinkedIn, Twitter, YouTube, and Facebook. 

Salesforce and others are among the trademarks of Salesforce, Inc.

MEDIA CONTACTS:

Siya Belliappa
Genpact Media Relations – Global
+1 718 561 9843
Siya.belliappa@genpact.com

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SOURCE Genpact

What is the ticker symbol for Genpact?

The ticker symbol for Genpact is G on the New York Stock Exchange (NYSE).

What is the ticker symbol for Advantage Solutions?

The ticker symbol for Advantage Solutions is ADV on the NASDAQ stock exchange.

What technology platforms will Genpact implement for Advantage Solutions?

Genpact will implement industry-leading platforms including Salesforce Order Management, Esker for order automation, HighRadius for Cash App automation, collections, and smart deduction management, and Genpact's digital business platform Genpact Cora.

How will the collaboration between Genpact and Advantage Solutions benefit global consumer goods companies?

The collaboration aims to foster competitive advantages and growth for global consumer goods companies by leveraging data, AI, and digital transformation to streamline processes, reduce complexities and expenses, and enhance collaboration and efficiency across organizations.

What are the key services that Genpact will automate for Advantage Solutions?

Genpact will build an advanced, custom digital platform to automate various back-office processes for Advantage, including order-to-cash services, contract management, trade-program management, vendor-managed inventory support, call-center services, electronic data interchange, and data synchronization.