Agora Builds on Exotel's AgentStream to Deliver Real-Time AI Voice Bots

Rhea-AI Summary

Agora (NASDAQ: API) on Oct 15, 2025 announced an integration of its Conversational AI Engine with Exotel AgentStream to deliver real-time AI voice bots across PSTN, WhatsApp, in-app and WebRTC channels.

The collaboration leverages Exotel's programmable voice streaming (trusted by 7,000+ enterprises and handling 25 billion annual conversations) and targets 50–100 million AI-led voice interactions annually in India and the Middle East, automating 30–40% of routine voice queries and reducing operational costs by up to 30%.

Positive

• Target 50–100 million AI voice interactions annually
• Automate 30–40% of routine voice queries
• Potential operational cost reduction of up to 30%
• Exotel scale: 7,000+ enterprises and 25 billion annual conversations
• Multi-channel support across PSTN, WhatsApp, in-app, WebRTC

Negative

• Deployment scope limited to India and the Middle East
• Projected interaction and savings figures are based on early pilot data and regional market growth

Insights

Cloud Communications Strategist

Partnership enables scalable, low-latency AI voice bots across PSTN and IP channels for India and the Middle East.

By integrating Agora's Conversational AI Engine with Exotel AgentStream, enterprises gain a plug-and-play path to deploy real-time voice agents over PSTN, WhatsApp, in-app, and WebRTC channels while offloading telephony and connectivity complexity to Exotel. The combined stack couples Agora's RTE capabilities and interruption handling with Exotel's streaming and carrier connectivity, which supports the operational mechanics needed for live voice automation at scale.

Key dependencies and risks center on enterprise adoption and integration scope: the stated target of Oct. 15, 2025 collaboration aims for 50–100 million AI-led interactions annually and to automate 30–40% of routine voice queries, with projected cost reductions of up to 30%. These figures rest on regional market growth and early pilot data; adoption speed will depend on deployment complexity, regulatory/telecom constraints in target markets, and measured performance in production settings.

Watch implementation milestones and measurable KPIs over the next 6–18 months: rollouts across named channels, enterprise pilot-to-production conversion rates, live metrics for automation ratio and call-handling time, and any region-specific connectivity or compliance limitations. If pilot metrics align with the projections, the integration could materially ease voice-AI adoption for large contact centers in the specified regions.

Agora integrates its Conversational AI Engine with Exotel's AgentStream across PSTN and IP Channels to enable plug-and-play AI voice bots.

SANTA CLARA, Calif., Oct. 15, 2025 /PRNewswire/ -- Agora, Inc. (NASDAQ: API), a global leader in real-time engagement and conversational AI technology, is building on Exotel's programmable voice streaming platform to deliver intelligent AI voice bot experiences at scale. Exotel, a leading provider of AI transformation for customer engagement and experience, powers the streaming infrastructure that enables Agora's Conversational AI Engine to deploy seamless, human-like conversations across multiple voice and digital channels — without the complexity of managing telephony or connectivity layers.

Exotel AgentStream is a real-time voice streaming platform that connects AI bots to users across PSTN, WhatsApp, in-app, and WebRTC channels. Combined with Agora's Conversational AI Engine, the solution empowers enterprises to deliver natural, real-time conversations at scale.

Trusted by more than 7,000 enterprises worldwide across industries such as BFSI, Logistics, Consumer Durables, E-commerce, Healthcare, and Education, Exotel handles over 25 billion annual conversations. With this collaboration, enterprises in India and the Middle East can leverage a reliable, secure, and intelligent voice AI infrastructure designed to boost customer satisfaction, streamline operations, and accelerate digital transformation.

Together, Agora and Exotel are targeting 50–100 million AI-led voice interactions annually across India and the Middle East, enabling enterprises to automate 30–40% of routine voice queries and reduce operational costs by up to 30%. These projections are informed by regional conversational-AI market growth and early enterprise pilot data, which show that voice automation can significantly lower handling times while improving customer experience.

"Enterprises today are seeking scalable and intelligent AI solutions that can deliver human-like customer experiences in real time. Our partnership with Exotel combines the strengths of Agora's Conversational AI Engine with Exotel's robust programmable voice infrastructure, making it easier for enterprises to deploy AI agents that enhance customer engagement and operational efficiency," said Tony Zhao, CEO and Co-founder of Agora.

"Exotel's programmable streaming infrastructure allows technology providers like Agora to focus on intelligence and experience, while we power the connectivity behind it," said Sachin Bhatia, Co-founder and COO, Exotel. "This integration showcases how global AI players can build on Exotel AgentStream to bring reliable, high-quality voice interactions to market."

This deployment marks a key milestone in advancing enterprise-ready voice AI adoption in high-growth markets like India and the Middle East, empowering organizations to unlock new levels of automation, personalization, and efficiency in customer engagement.

Agora's conversational AI solutions are built to make AI feel less like a robotic tool and more like a trusted, knowledgeable helper. Agora's Conversational AI Engine enables developers to build lifelike, real-time voice agents using any LLM. Powered by Agora's real-time engagement (RTE) infrastructure, these agents can converse more naturally with ultra-low latency responses and intelligent interruption handling—even under poor network conditions and in noisy environments.

To learn more about Agora's conversational AI solutions, visit: https://www.agora.io/en/conversational-ai/

About Agora
Agora is the global leader in real-time engagement, providing developers with simple, flexible, and powerful APIs to embed real-time conversational AI, voice, video, interactive live streaming, and chat into their applications and IoT devices. Headquartered in Santa Clara, CA, Agora is trusted by over 1,700 leading organizations across the globe to power best-in-class real-time experiences from social media and live shopping to education and telehealth. For more information about Agora (NASDAQ: API), visit: www.agora.io

About Exotel
Exotel is a leading provider of AI transformation to enterprises for customer engagement and experience. With over 20 billion annual conversations across omnichannel, voice, agents, and bots, Exotel is trusted by more than 7,000 clients worldwide, spanning industries such as BFSI, Logistics, Consumer Durables, E-commerce, Healthcare, and Education. For more information about Exotel, visit: www.exotel.com

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SOURCE Agora, Inc.

FAQ

What did Agora (API) announce on October 15, 2025 about Exotel integration?

Agora integrated its Conversational AI Engine with Exotel AgentStream to deploy real-time AI voice bots across PSTN, WhatsApp, in-app and WebRTC channels.

How many AI voice interactions does Agora and Exotel target for 2026 in India and Middle East?

The partners are targeting 50–100 million AI-led voice interactions annually in India and the Middle East.

What automation and cost benefits did Agora claim for API customers?

The announcement projects automating 30–40% of routine voice queries and reducing operational costs by up to 30%.

Which channels will Agora's voice AI support after the Exotel integration?

The solution supports PSTN, WhatsApp, in-app voice and WebRTC channels via Exotel AgentStream.

What scale does Exotel bring to the Agora partnership?

Exotel is cited as supporting over 7,000 enterprises and handling 25 billion annual conversations.

Are Agora and Exotel deployments global or region-specific for this initiative?

This deployment is focused on enterprises in India and the Middle East.