Mosaicx Launches AI-Native CX Platform and Wins Top Honor at CCW Las Vegas 2025

Rhea-AI Summary

Mosaicx, a WestCX subsidiary under West Technology Group, made significant announcements at Customer Contact Week (CCW) Las Vegas 2025. The company unveiled a major update to its Engage platform, an AI-native omnichannel virtual agent solution designed for enterprise customers. The new platform moves beyond traditional intent-based workflows to enable more adaptive and personalized interactions, promising faster value delivery, reduced operational costs, and improved customer retention. Additionally, Mosaicx received the CCWomen's Best Workplace for Gender Equity award, highlighting its commitment to workplace inclusion. The company's COO Rebecca Jones participated in a panel discussion sharing insights on building an inclusive workplace. The updated Engage platform is scheduled for general availability in Q3 2025, targeting healthcare, financial services, and retail sectors.

Positive

• Launch of next-generation AI-native Engage platform promising improved operational efficiency and customer retention
• Recognition as Best Workplace for Gender Equity at CCW Excellence Awards
• Platform expansion into healthcare, financial services, and retail sectors
• Scheduled Q3 2025 general availability indicates clear product roadmap

Negative

• None.

Recognized for innovation and inclusion, Mosaicx debuts next-generation Engage platform and earns Best Workplace for Gender Equity Award

OMAHA, Neb., June 18, 2025 (GLOBE NEWSWIRE) -- Mosaicx, a leader in AI-powered customer experience solutions and part of WestCX under the West Technology Group portfolio, made a major impact at this year’s Customer Contact Week (CCW) in Las Vegas. The company unveiled a significant update to its flagship intelligent virtual agent platform, Engage, and was honored as CCWomen’s Best Workplace for Gender Equity at the CCW Excellence Awards Gala.

The award underscores Mosaicx’ dual commitment to innovation and culture. As a CCWomen honoree, Rebecca Jones, chief operating officer of WestCX, participated in the “Powerhouses of Customer Contact: Meet the Game-Changers of CCWomen” panel, where she shared insights into Mosaicx’ approach to building an inclusive and empowering workplace.

“CCW was a defining moment for Mosaicx, from the overwhelming response for our next-generation Engage platform to the recognition of our inclusive culture,” said Sam Meckey, president of WestCX. “We’re energized by the momentum we’re building and remain focused on delivering innovation with impact.”

At the conference, Mosaicx showcased its reimagined Engage platform: an AI-native, omnichannel virtual agent solution built for the modern enterprise. The platform drew strong enthusiasm from industry leaders for its ability to move beyond rigid, intent-based workflows and enable adaptive, voice-led, and personalized interactions. Engage is designed to deliver faster time to value, lower operational costs, and improved customer retention, while fostering more natural, empathetic conversations.

The product launch and award recognition reflect Mosaicx’ strategic priorities: leading with breakthrough technology, delivering measurable customer outcomes, and cultivating a high-performing, inclusive culture. The company continues to serve clients across healthcare, financial services, and retail with scalable AI-powered solutions that automate, inform, and connect.

The new Engage platform will be generally available in Q3 2025. To learn more, visit www.mosaicx.com.

About Mosaicx 
Mosaicx is an AI-native platform that uses machine learning and agentic AI to automate interactions with customers and employees. Its next-generation customer engagement technology enables intelligent and adaptive self-service interactions across voice, SMS, email and web chat channels, creating positive and human-like interactions that drive improved customer and employee satisfaction. Mosaicx brings over 30 years of experience delivering enterprise CX solutions and is part of WestCX, within West Technology Group, LLC, controlled by affiliates of certain funds managed by Apollo Global Management, Inc. (NYSE: APO).
 
Media Contact 
Megan Nielson
Communiqué PR 
mosaicxpr@communiquepr.com 
206-282-4923 ext. 233

FAQ

What is Mosaicx's new Engage platform and when will it be available?

Mosaicx's Engage is an AI-native omnichannel virtual agent platform designed for enterprises, featuring adaptive and personalized interactions. It will be generally available in Q3 2025.

What award did Mosaicx win at CCW Las Vegas 2025?

Mosaicx won the CCWomen's Best Workplace for Gender Equity award at the CCW Excellence Awards Gala.

What industries does Mosaicx serve with its AI solutions?

Mosaicx serves clients across healthcare, financial services, and retail sectors with AI-powered solutions.

What are the key benefits of Mosaicx's new Engage platform?

The platform offers faster time to value, lower operational costs, improved customer retention, and enables more natural, empathetic conversations through adaptive, voice-led interactions.

Who is the president of WestCX, Mosaicx's parent company?

Sam Meckey serves as the president of WestCX.