Sam Meckey Named President of WestCX

Rhea-AI Summary

West Technology Group has appointed Sam Meckey as President of its WestCX business unit, effective immediately. Meckey, former CEO of UpHealth, brings extensive experience in healthcare technology services. His previous roles include leading EXL Services' healthcare business transformation and serving as President of Optum's $1B global BPO/ITO operations.

Meckey's background includes service as a U.S. Navy pilot and officer, with education from the United States Naval Academy, Embry-Riddle Aeronautical University, and Harvard Business School. WestCX, which includes TeleVox and Mosaicx brands, specializes in AI-driven omnichannel solutions for customer engagement optimization.

Positive

• Appointment of experienced executive with proven track record in healthcare technology services
• Strategic hire brings expertise in driving sales growth and business transformation
• New leadership has history of managing billion-dollar operations

Negative

• None.

ISLANDIA, N.Y., April 28, 2025 (GLOBE NEWSWIRE) -- West Technology Group, LLC (the “Company” or “West”), a global leader in technology-enabled services, today announced the appointment of Sam Meckey as President of its WestCX business unit, effective immediately.

Mr. Meckey most recently served as the Chief Executive Officer of UpHealth, a publicly traded digital health solutions business. Mr. Meckey joined UpHealth from EXL Services, where he led the healthcare business, driving a transformation of this business from a BPO to a tech-enabled services player. Before EXL, Mr. Meckey held several positions at Optum, ultimately leading the $1B global BPO/ITO business as President. Prior to Optum, Mr. Meckey was a pilot and officer in the U.S. Navy. He earned his BS in Economics from the United States Naval Academy, an MS in Aerospace Operations from Embry-Riddle Aeronautical University, and his MBA from Harvard Business School.

WestCX delivers AI-driven omnichannel solutions that power intelligent interactions and optimize engagements, improving efficiency and customer satisfaction. WestCX includes the Company’s TeleVox and Mosaicx brands.

“I am excited to welcome Sam Meckey as WestCX’s new President. Sam brings two decades of experience in the healthcare industry and has a remarkable track record of driving sales growth, transforming businesses for sustained success, and optimizing operations. His strategic leadership and commitment to operational excellence has consistently delivered measurable results and I look forward to working with him in this next phase of WestCX’s development,” said John Shlonsky, Chief Executive Officer and President of West.

About West

West Technology Group, LLC is an innovative, cloud-based, global technology partner to clients around the world. Our solutions connect people and organizations at the right time and in the right ways, making those mission-critical connections more relevant, engaging, and actionable - turning Information to Insight.

West has sales and/or operations in the United States, Canada, Europe, Asia Pacific, and Latin America. West is controlled by affiliates of certain funds managed by Apollo Global Management, Inc. (NYSE: APO). For more information, please visit www.west.com.

Contact

Dave Pleiss
Investor & Public Relations
DMPleiss@West.com

FAQ

What experience does Sam Meckey bring to his new role as WestCX President?

Sam Meckey brings two decades of healthcare industry experience, including roles as UpHealth CEO, healthcare business leader at EXL Services, and President of Optum's $1B global BPO/ITO business.

What services does WestCX provide under West Technology Group?

WestCX provides AI-driven omnichannel solutions that power intelligent interactions and optimize customer engagements, operating through the TeleVox and Mosaicx brands.

What is Sam Meckey's educational background?

Sam Meckey holds a BS in Economics from the United States Naval Academy, an MS in Aerospace Operations from Embry-Riddle Aeronautical University, and an MBA from Harvard Business School.

What was Sam Meckey's role before joining WestCX?

Prior to joining WestCX, Sam Meckey served as the Chief Executive Officer of UpHealth, a publicly traded digital health solutions business.