WestCX Launches Secure Messaging and Dynamic QR Innovation at Becker’s 2025
WestCX (NYSE:APO) announced the launch of new Rich Communication Services (RCS) and Dynamic QR capabilities at the Becker's Health IT Conference. The innovations, available through TeleVox and Mosaicx brands, aim to enhance healthcare communication and revenue capture.
Early deployments have demonstrated impressive results, including 50-80% higher conversions compared to traditional SMS/email, approximately 20% revenue uplift from reduced no-shows, and 3× increase in engagement through branded quick replies. The solutions maintain compliance with HITRUST, HIPAA, SOC 2, and PCI standards.
WestCX (NYSE:APO) ha annunciato il lancio di nuove funzionalità RCS avanzate e capacità di QR dinamici durante la Becker's Health IT Conference. Le innovazioni, disponibili tramite i marchi TeleVox e Mosaicx, mirano a migliorare la comunicazione sanitaria e la cattura dei ricavi.
I primi deployment hanno evidenziato risultati notevoli, tra cui conversioni 50-80% superiori rispetto a SMS/e-mail tradizionali, circa un incremento di ricavi del 20% dovuto alla diminuzione delle assenze, e un aumento di coinvolgimento triplo grazie alle risposte rapide brandizzate. Le soluzioni mantengono la conformità a HITRUST, HIPAA, SOC 2 e PCI.
WestCX (NYSE:APO) anunció el lanzamiento de nuevas capacidades RCS y QR dinámico en la Conferencia de IT de Salud Becker. Las innovaciones, disponibles a través de las marcas TeleVox y Mosaicx, buscan mejorar la comunicación en la atención sanitaria y la captación de ingresos.
Los despliegues iniciales han mostrado resultados impresionantes, entre los que destacan conversiones un 50-80% superiores a los mensajes SMS/correo tradicionales, aproximadamente un aumento del 20% en ingresos por la reducción de ausencias y un incremento de 3× en el compromiso gracias a respuestas rápidas con marca. Las soluciones cumplen con HITRUST, HIPAA, SOC 2 y PCI.
WestCX (NYSE:APO)가 Becker's Health IT Conference에서 새로운 RCS 및 다이나믹 QR 기능의 도입을 발표했습니다. TeleVox와 Mosaicx 브랜드를 통해 제공되는 이 혁신은 건강 관리 커뮤니케이션과 수익 창출 향상을 목표로 합니다.
초기 도입에서 전통적인 SMS/이메일 대비 50-80% 더 높은 전환, 이로 인한 약 20% 매출 상승, 브랜드화된 빠른 응답으로 참여도 3배 증가 등의 인상적인 결과가 나타났습니다. 솔루션은 HITRUST, HIPAA, SOC 2 및 PCI 표준을 준수합니다.
WestCX (NYSE:APO) a annoncé le lancement de nouvelles capacités RCS riches et de QR dynamiques lors de la conférence Becker's Health IT. Ces innovations, disponibles via les marques TeleVox et Mosaicx, visent à améliorer la communication sanitaire et la capture de revenus.
Les déploiements précoces ont démontré des résultats impressionnants, notamment des taux de conversion 50-80% supérieurs à ceux des SMS/e-mails traditionnels, environ une augmentation des revenus de 20% grâce à la réduction des absences, et un engagement multiplié par 3 grâce à des réponses rapides personnalisées. Les solutions respectent les normes HITRUST, HIPAA, SOC 2 et PCI.
WestCX (NYSE:APO) kündigte die Einführung neuer RCS-Funktionen und dynamischer QR-Codes auf der Becker's Health IT Conference an. Die Innovationen, verfügbar über die Marken TeleVox und Mosaicx, zielen darauf ab, die Gesundheitskommunikation zu verbessern und Einnahmen zu steigern.
Erste Implementierungen haben beeindruckende Ergebnisse gezeigt, darunter 50-80% höhere Conversions im Vergleich zu herkömmlichen SMS/E-Mails, rund 20% Umsatzsteigerung durch reduzierte No-Shows und eine dreifache Steigerung des Engagements durch gebrandete schnelle Antworten. Die Lösungen erfüllen HITRUST-, HIPAA-, SOC 2- und PCI-Standards.
WestCX (NYSE:APO) أعلنت عن إطلاق قدرات RCS غنية وميزة QR ديناميكية جديدة في مؤتمر Becker’s Health IT. تستهدف الابتكارات، المتاحة من خلال علامتي TeleVox وMosaicx، تعزيز التواصل في الرعاية الصحية وجمع الإيرادات.
أظهر النشر الأول نتائج رائعة، بما في ذلك تحويلات أعلى بنسبة 50-80% مقارنةً بـ SMS/البريد الإلكتروني التقليدي، تقريباً ارتفاعاً في الإيرادات بنسبة 20% نتيجة تقليل حالات عدم الحضور، وزيادة التفاعل 3 أضعاف من خلال الردود السريعة بعلامة تجارية. تحافظ الحلول على الامتثال مع معايير HITRUST وHIPAA وSOC 2 وPCI.
WestCX (NYSE:APO)宣布在 Becker's Health IT 会议上推出新的 Rich Communication Services（RCS）和动态二维码功能。这些创新通过 TeleVox 和 Mosaicx 品牌提供，旨在提升医疗保健沟通与收入获利。
早期部署已显示出显著成果，包括相较于传统短信/电子邮件的 转化率提升 50-80%、因减少缺席带来约 20% 的收入增长，以及通过带品牌的快速回复实现的 互动度提升 3 倍。解决方案符合 HITRUST、HIPAA、SOC 2 和 PCI 标准。
- Achieved 50-80% higher conversion rates compared to SMS/email
- Generated ~20% revenue uplift through reduced no-shows
- Delivered 3× increase in engagement rates
- Maintains compliance with multiple healthcare security standards
- None.
Insights
WestCX's new healthcare messaging solutions show strong early results with 20% revenue uplift potential for parent company Apollo.
WestCX, a division of Apollo Global Management's West Technology Group, has unveiled two new healthcare communication technologies: Rich Communication Services (RCS) and Dynamic QR capabilities. These AI-native solutions target the healthcare sector's dual challenges of maintaining clinical excellence while improving financial performance.
Early deployment metrics are particularly noteworthy, demonstrating 50-80% higher conversion rates compared to traditional SMS/email communications, approximately 20% revenue uplift from reduced no-shows and improved adherence, and 3× engagement increases through interactive features. These performance indicators suggest meaningful potential impact on WestCX's revenue generation.
The technology addresses specific healthcare pain points by offering fully compliant communication solutions (meeting HITRUST, HIPAA, SOC 2, and PCI standards) while simultaneously reducing operational costs. For Apollo investors, this represents a strategic positioning of West Technology Group in the high-growth healthcare IT sector, particularly in patient engagement and revenue cycle management.
This launch aligns with broader industry trends toward digital transformation in healthcare, where communication technologies that can demonstrate measurable ROI while maintaining compliance are increasingly valuable. The company is specifically targeting healthcare providers, payors, and life sciences organizations – all substantial market segments with ongoing digitization needs.
By emphasizing both the operational efficiency aspects (reduced manual outreach) and financial benefits (margin protection, faster ROI), WestCX is positioning these solutions to appeal to both clinical and financial decision-makers within healthcare organizations, potentially expanding their market penetration within Apollo's portfolio.
New AI-native solutions improve engagement, strengthen revenue, and ensure compliance for healthcare organizations
OMAHA, Neb., Sept. 30, 2025 (GLOBE NEWSWIRE) -- WestCX, part of the West Technology Group, today announced the launch of its Rich Communication Services (RCS) and Dynamic QR capabilities at the Becker’s Health IT + Digital Health + RCM Annual Meeting (Booth 617). Available through its TeleVox and Mosaicx brands, these innovations help healthcare providers, payors, and life sciences organizations improve patient engagement, reduce costs, capture more revenue, and meet the strictest compliance standards.
Measurable Outcomes
RCS and Dynamic QR are designed to address the dual pressures of clinical excellence and financial performance. Early deployments have delivered:
- 50–
80% higher conversions compared to SMS/email - ~
20% revenue uplift from fewer no-shows and improved adherence - 3× engagement increases through branded quick replies and interactive features
- Full compliance with HITRUST, HIPAA, SOC 2, and PCI standards
“The convergence of regulatory demands and clinical expectations has never been greater,” said Sam Meckey, president of WestCX. “RCS and Dynamic QR give health organizations the ability to lower costs, boost outcomes, and capture revenue without ever compromising compliance.”
For clinicians, these solutions reduce manual outreach and support better adherence. For operational and financial leaders, they mean greater margin protection, auditability, and faster ROI.
“This is part of our larger vision to make every patient or member interaction secure, intelligent, and predictive,” Meckey added. “It’s how WestCX is helping healthcare move from transactional communication to personalized, AI-native engagement.”
Live at Becker’s
WestCX’s TeleVox team will demonstrate RCS and Dynamic QR at Booth 617 during Becker’s Health IT + Digital Health + RCM Conference in Chicago (September 30–October 3). Attendees can see firsthand how these tools transform clinical workflows, revenue cycle operations, and patient engagement.
Can’t attend Becker’s? Schedule a virtual demo at www.televox.com/request-a-demo/.
About WestCX
WestCX, under the West Technology Group, LLC portfolio, is a cloud-based technology partner providing AI-powered omnichannel solutions. The WestCX brand includes Mosaicx and TeleVox, solutions that automate interactions and optimize engagements, improving efficiency and customer and patient satisfaction. With over 30 years of experience delivering enterprise CX solutions, the company’s expertise includes innovative digital patient relationship management and conversational AI solutions. West Technology Group is controlled by affiliates of certain funds managed by Apollo Global Management, Inc. (NYSE: APO).
Media Contact
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FAQ
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