MagMutual Transforms Operations with Appian
Appian (NASDAQ: APPN) announced that MagMutual, a leading medical malpractice insurance provider, has successfully transformed its operations using Appian's AI-powered platform. The transformation has yielded significant results, with MagMutual's new self-service quoting portal generating over $1 million in new revenue and expected to deliver 20% annual revenue growth.
The implementation streamlined operations by replacing three legacy systems and integrating data from multiple sources. Notable improvements include reducing policy migration time from three years to one year, enabling instant quote generation, and implementing AI-driven process optimization through Appian Process HQ.
Appian (NASDAQ: APPN) ha annunciato che MagMutual, importante compagnia assicurativa specializzata in responsabilità medica, ha trasformato con successo le proprie attività utilizzando la piattaforma AI di Appian. La trasformazione ha prodotto risultati notevoli: il nuovo portale di self-service per le quotazioni di MagMutual ha generato oltre $1 million in new revenue ed è destinato a assicurare una crescita annua dei ricavi del 20%.
L'implementazione ha semplificato le operazioni sostituendo tre sistemi legacy e integrando dati provenienti da più fonti. Tra i miglioramenti più significativi: la migrazione delle polizze è passata da tre anni a un anno, la generazione delle quotazioni è ora istantanea e sono state introdotte ottimizzazioni dei processi basate su AI tramite Appian Process HQ.
Appian (NASDAQ: APPN) anunció que MagMutual, un destacado proveedor de seguros por mala praxis médica, ha transformado con éxito sus operaciones usando la plataforma de IA de Appian. La transformación ha dado resultados significativos: el nuevo portal de cotizaciones de autoservicio de MagMutual ha generado más de $1 million in new revenue y se espera que impulse un crecimiento anual de ingresos del 20%.
La implementación agilizó las operaciones al sustituir tres sistemas heredados e integrar datos de múltiples fuentes. Entre las mejoras notables se encuentran la reducción del tiempo de migración de pólizas de tres años a uno, la generación instantánea de cotizaciones y la optimización de procesos con IA a través de Appian Process HQ.
Appian (NASDAQ: APPN)은 의료 과실 보험 선도업체인 MagMutual이 Appian의 AI 기반 플랫폼을 활용해 운영을 성공적으로 혁신했다고 발표했습니다. 이번 전환으로 가시적인 성과가 나타났으며, MagMutual의 신규 셀프서비스 견적 포털은 $1 million in new revenue 이상을 창출했고 연간 매출 20% 성장 달성이 기대됩니다.
이번 도입으로 세 가지 레거시 시스템을 대체하고 여러 소스의 데이터를 통합하여 운영이 간소화되었습니다. 주요 개선 사항으로는 보험 이관 기간을 3년에서 1년으로 단축, 즉시 견적 생성 가능, Appian Process HQ를 통한 AI 기반 프로세스 최적화 구현이 있습니다.
Appian (NASDAQ: APPN) a annoncé que MagMutual, un acteur majeur de l'assurance responsabilité médicale, a transformé avec succès ses opérations grâce à la plateforme IA d'Appian. Cette transformation a donné des résultats significatifs : le nouveau portail de devis en libre-service de MagMutual a généré plus de $1 million in new revenue et devrait permettre une croissance annuelle des revenus de 20%.
La mise en œuvre a rationalisé les opérations en remplaçant trois systèmes hérités et en intégrant des données provenant de plusieurs sources. Parmi les améliorations notables : la migration des polices a été réduite de trois ans à un an, la génération de devis est désormais instantanée et des optimisations de processus pilotées par l'IA ont été mises en place via Appian Process HQ.
Appian (NASDAQ: APPN) gab bekannt, dass MagMutual, ein führender Anbieter von Berufshaftpflichtversicherungen im Medizinbereich, seine Abläufe erfolgreich mit Appians KI-gestützter Plattform transformiert hat. Die Umstellung brachte erhebliche Ergebnisse: Das neue Self-Service-Onlineportal für Angebote von MagMutual erwirtschaftete über $1 million in new revenue und soll ein jährliches Umsatzwachstum von 20% ermöglichen.
Die Implementierung straffte die Abläufe, indem drei Altsysteme ersetzt und Daten aus mehreren Quellen integriert wurden. Zu den bemerkenswerten Verbesserungen zählen die Verkürzung der Policenmigration von drei auf ein Jahr, die sofortige Erstellung von Angeboten und die KI-gestützte Prozessoptimierung durch Appian Process HQ.
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Insights
Appian's AI platform helped MagMutual generate $1M+ in new revenue and projects 20% annual growth through transformed insurance operations.
This case study demonstrates tangible business impact for Appian's AI-powered platform in the insurance sector. MagMutual has achieved several quantifiable benefits that showcase Appian's value proposition: policy migrations reduced from three years to just one year, instant quote generation versus a weeks-long process previously, and over
The implementation appears comprehensive, targeting core operational challenges: legacy system limitations, manual workflows, slow quoting processes, and siloed systems that hampered visibility. By replacing three legacy tools and integrating data from multiple sources (Salesforce, Oasis, and internal systems), Appian's data fabric capability is delivering the kind of system unification that enterprises increasingly demand.
What's particularly notable is the projected
The deployment of Appian Process HQ for AI-driven process optimization demonstrates how Appian is successfully embedding AI into practical business applications—focusing on process intelligence rather than merely theoretical AI capabilities. For Appian shareholders, this successful implementation in the insurance vertical provides evidence that the company's solutions can deliver substantial customer value and drive adoption in a competitive enterprise software market.
Appian AI-powered platform cuts policy migration time, accelerates quoting, and unifies operations.
The insurer faced mounting challenges due to legacy systems and manual workflows. Quoting was slow and fragmented, siloed systems limited operational visibility and responsiveness, and policy migrations for acquisitions could take up to three years.
"People got their policy within hours of us making our quoting portal available, and we got to
MagMutual built a self-service quoting portal and unified underwriting and claims workflow with Appian. Customers now get quotes instantly, and what was once a weeks-long process now takes minutes. Its digital self-service quoting portal quickly generated over
By running their core insurance processes on Appian, they're delivering faster service and a better experience to policyholders. It eliminated the need for staff to toggle between systems, streamlining workflows and reducing friction. The solution uses Appian's data fabric to replace three legacy tools and integrates data from Salesforce, Oasis, and MagMutual's internal systems. Finally, it deployed Appian Process HQ to use AI to identify process bottlenecks and drive continuous improvement.
MagMutual accelerated its acquisitions and minimized service disruption to customers with Appian. Complex policy migrations from legacy systems were reduced from three years to just one year.
"Utilizing Appian AI, I see a ton of opportunity to help us continue to deliver against our strategic plans," said Sheila Evans, Chief Product and Solutions Officer, MagMutual.
MagMutual achieved greater speed, transparency, and operational agility. By embracing Appian's AI-powered platform, it improved internal efficiency and delivered a faster, more seamless experience to the physicians it serves.
To learn more about how MagMutual is transforming its business with Appian, watch the full story here.
About MagMutual
For more than four decades, MagMutual has been a leading provider of medical professional liability insurance. Today, the company is the largest mutual medical professional liability carrier in the U.S.,1 delivering healthcare liability insurance coverage to more than 40,000 healthcare providers and organizations nationwide. MagMutual offers customized advice, claims support and financial benefits that result in improved outcomes and stronger PolicyOwners.¹
About Appian
Appian is The Process Company. We deliver a software platform that helps organizations run better processes that reduce costs, improve customer experiences, and gain a strategic edge. Committed to client success, we serve many of the world's largest companies across various industries. For more information, visit appian.com. [Nasdaq: APPN]
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![Appian is The Process Company. We deliver a software platform that helps organizations run better processes that reduce costs, improve customer experiences, and gain a strategic edge. Committed to client success, we serve many of the world’s largest companies across various industries. For more information, visit appian.com. [Nasdaq: APPN] (PRNewsfoto/Appian)](https://mma.prnewswire.com/media/1488235/Appian_Caption_2700px_Logo.jpg "Appian is The Process Company. We deliver a software platform that helps organizations run better processes that reduce costs, improve customer experiences, and gain a strategic edge. Committed to client success, we serve many of the world’s largest companies across various industries. For more information, visit appian.com. [Nasdaq: APPN] (PRNewsfoto/Appian)"){kind=logo}
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