MagMutual Transforms Operations with Appian

Rhea-AI Summary

Appian (NASDAQ: APPN) announced that MagMutual, a leading medical malpractice insurance provider, has successfully transformed its operations using Appian's AI-powered platform. The transformation has yielded significant results, with MagMutual's new self-service quoting portal generating over $1 million in new revenue and expected to deliver 20% annual revenue growth.

The implementation streamlined operations by replacing three legacy systems and integrating data from multiple sources. Notable improvements include reducing policy migration time from three years to one year, enabling instant quote generation, and implementing AI-driven process optimization through Appian Process HQ.

Appian AI-powered platform cuts policy migration time, accelerates quoting, and unifies operations.

MCLEAN, Va., Aug. 26, 2025 /PRNewswire/ -- Appian (NASDAQ: APPN) today announced that MagMutual has successfully transformed its operations using Appian's AI-powered platform. MagMutual is a leading provider of medical malpractice insurance, delivering comprehensive coverage to more than 40,000 healthcare providers and organizations across the United States. It partnered with Appian and Xebia to modernize its core processes and elevate the policyholder experience.

MagMutual has successfully transformed its operations using Appian’s AI-powered platform.

The insurer faced mounting challenges due to legacy systems and manual workflows. Quoting was slow and fragmented, siloed systems limited operational visibility and responsiveness, and policy migrations for acquisitions could take up to three years.

"People got their policy within hours of us making our quoting portal available, and we got to $1 million in revenue very, very quickly—without even advertising it," said Mark Poling, Chief Customer Officer, MagMutual.

MagMutual built a self-service quoting portal and unified underwriting and claims workflow with Appian. Customers now get quotes instantly, and what was once a weeks-long process now takes minutes. Its digital self-service quoting portal quickly generated over $1 million in new revenue. The insurer estimates that the new process will deliver 20% annual revenue growth.

By running their core insurance processes on Appian, they're delivering faster service and a better experience to policyholders. It eliminated the need for staff to toggle between systems, streamlining workflows and reducing friction. The solution uses Appian's data fabric to replace three legacy tools and integrates data from Salesforce, Oasis, and MagMutual's internal systems. Finally, it deployed Appian Process HQ to use AI to identify process bottlenecks and drive continuous improvement.

MagMutual accelerated its acquisitions and minimized service disruption to customers with Appian. Complex policy migrations from legacy systems were reduced from three years to just one year.

"Utilizing Appian AI, I see a ton of opportunity to help us continue to deliver against our strategic plans," said Sheila Evans, Chief Product and Solutions Officer, MagMutual.

MagMutual achieved greater speed, transparency, and operational agility. By embracing Appian's AI-powered platform, it improved internal efficiency and delivered a faster, more seamless experience to the physicians it serves.

To learn more about how MagMutual is transforming its business with Appian, watch the full story here.

About MagMutual

For more than four decades, MagMutual has been a leading provider of medical professional liability insurance. Today, the company is the largest mutual medical professional liability carrier in the U.S.,1 delivering healthcare liability insurance coverage to more than 40,000 healthcare providers and organizations nationwide. MagMutual offers customized advice, claims support and financial benefits that result in improved outcomes and stronger PolicyOwners.¹

About Appian

Appian is The Process Company. We deliver a software platform that helps organizations run better processes that reduce costs, improve customer experiences, and gain a strategic edge. Committed to client success, we serve many of the world's largest companies across various industries. For more information, visit appian.com. [Nasdaq: APPN]

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SOURCE Appian

FAQ

What revenue impact did Appian's platform have on MagMutual's operations?

MagMutual's new self-service quoting portal quickly generated over $1 million in new revenue and is expected to deliver 20% annual revenue growth.

How did Appian improve MagMutual's policy migration process?

Appian's platform reduced MagMutual's policy migration time for acquisitions from three years to just one year, significantly improving operational efficiency.

What operational improvements did MagMutual achieve with Appian's platform?

MagMutual achieved instant quote generation (down from weeks), unified underwriting and claims workflow, eliminated system toggling, and integrated data from multiple sources including Salesforce and Oasis.

How many healthcare providers does MagMutual serve with Appian's solution?

MagMutual provides comprehensive coverage to more than 40,000 healthcare providers and organizations across the United States.

What AI capabilities did Appian bring to MagMutual's operations?

Appian Process HQ uses AI to identify process bottlenecks and drive continuous improvement in MagMutual's operations.