Altigen Comm Stock Price, News & Analysis

Altigen Communications (OTCQB:ATGN) announced the launch of CoreEngage, a new user interface for CoreInteract, designed for Microsoft Teams. This innovative interface allows users to manage customer communications, including calls, SMS, and emails, enhancing the customer experience. Altigen aims to improve customer engagement and employee productivity through this solution. The CoreEngage application, part of a broader release of Customer Experience (CXaaS) applications, is available via Altigen's global business partner network.

Altigen Communications Inc. (OTCQB:ATGN) recently announced the public preview of FrontStage, a new omni-channel contact center solution integrated with Microsoft Teams. This solution aims to enhance customer experiences through features like IVR, automated call distribution, and reporting capabilities. The partnership with FrontStage Technologies focuses on leveraging Microsoft Graph APIs for advanced functionalities, enhancing operational efficiencies. Altigen's commitment to cloud-based solutions targets improved engagement while responding to evolving customer preferences in the digital landscape.

Altigen Communications (OTCQB:ATGN) has launched Workgroup Insights, a native Microsoft Teams application tailored for departmental managers in mid to large enterprises. This tool offers real-time performance metrics in a graphic dashboard, facilitating effective management of employee performance in remote settings. Key features include trend analysis reports that provide insights over time. Altigen's solutions, built on Microsoft technologies, aim to enhance customer engagement and employee productivity, supporting a modern workforce.

Altigen Communications (OTCQB:ATGN) will host its first Investor Day on March 8, 2022, at 8:30 a.m. PST. CEO Jerry Fleming expressed excitement about the company's evolution from hardware-based systems to a full suite of Cloud-based Customer Experience solutions.

The event will feature an overview of Altigen, discussions on partnerships, market opportunities, and a financial discussion. Investors can register here and view the live event on Altigen's website, which will be archived for a year.

Altigen Communications Inc. (OTCQB:ATGN) has enhanced its financial services solutions with advanced voice print technology to combat rising telephone banking fraud, which surged by 728% in the past year. The new system integrates voice biometrics with existing call authentication technology, improving security by validating both the caller's device and voice print. Key benefits include reduced fraud, cost savings for institutions, and improved customer satisfaction. This solution is part of Altigen's ongoing commitment to evolve its FinTech offerings in response to industry challenges.

Altigen Communications (OTCQB:ATGN) announced the launch of CoreAttendant, a Teams Operator Console designed for mid-size and large enterprises. This innovative application enhances Microsoft Teams Phone System capabilities, allowing operators to efficiently manage calls and provide superior customer service. Key features include easy call transfers, employee presence integration, and departmental hierarchy views. CoreAttendant not only represents a revenue opportunity but also paves the way for future applications that will enhance customer value. The product will be available through Altigen’s partners and the Microsoft App Store.

Altigen Communications (OTCQB:ATGN) reported a 2.7% increase in net revenue for Q1 fiscal 2022, totaling $2.7 million, driven by cloud services revenue of $1.9 million. Gross margin slightly declined to 72.0% from 74.0%. GAAP net income fell 80.4% to $11,000, while non-GAAP net income increased 32.8% to $312,000. Adjusted EBITDA rose to $312,000. The company anticipates that its upcoming cloud solutions will substantially enhance revenue as they gain market traction.

Altigen Communications, Inc. (OTCQB:ATGN) will release its first quarter fiscal year 2022 financial results on January 27, 2022, after market close. A conference call with CEO Jeremiah Fleming and VP of Finance Carolyn David will follow at 2:00 p.m. PT (5:00 p.m. ET). Stakeholders can access the call via phone or a live webcast on Altigen's website. A replay will be available after the call for 30 days. Altigen, based in Silicon Valley, specializes in cloud-based unified communications solutions built on Microsoft technologies.