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Atento has renewed and extended its Master Services Agreement with Telefónica until December 31, 2025, reinforcing its position as the preferred partner for customer experience services. The agreement covers operations in multiple countries including Spain, Brazil, Peru, Colombia, Chile, Argentina, Mexico, Ecuador, and Uruguay. As part of this renewed alliance, Telefónica will remain the preferred provider of telecommunications services for Atento globally. CEO Dimitrius Oliveira emphasized the commitment to evolving their service portfolio to enhance customer experience. Atento, a leading CRM/BPO service provider in Latin America, operates in 16 countries with approximately 135,000 employees and over 400 clients.
On February 15, 2023, Atento (NYSE: ATTO) announced the successful raising of approximately $40 million in new financing from existing investors. This funding aims to enhance the company's operating liquidity and provide financial flexibility to meet its near-term liabilities. It follows a prior announcement on February 3, 2023, emphasizing a significant step towards strengthening Atento's liquidity position. The company intends to use the new capital for coupon payments on senior secured notes due in 2026. Amidst this financing, Atento continues to focus on its growth strategy and maintain a strong EBITDA margin across its client base.
Atento S.A. (NYSE: ATTO) announced the successful conclusion of its financing program, enhancing its balance sheet and liquidity. Key investors, including Kyma Capital and MCI, provided new capital, and Houlihan Lokey was engaged as a financial advisor for this fundraising effort. The additional capital supports Atento's transformation and operational optimization strategies while continuing to focus on delivering superior customer experiences across its +400 clients and 16 countries. As of December 31, 2022, Atento reported a cash balance of US$ 84 million and ongoing plans for growth in the Latin American market and the Philippines.
Atento S.A. (NYSE: ATTO) has announced the appointment of Dimitrius Oliveira as the new Chief Executive Officer and Anil Bhalla as Executive Chairman. Oliveira, previously the South America Regional Director, has over 20 years of experience in technology and business services. He aims to enhance operations and drive shareholder value focusing on nearshore and Latin American markets. Bhalla will guide key strategic initiatives to solidify Atento's financial position. These leadership changes come as the company prepares for growth in 2023.