Altice USA Announces New Appointments to Its Leadership Team to Sharpen Focus on Company’s Customer-Centric Strategy and Drive Growth
Shuvankar Roy, Chief Customer Experience Officer
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Marc Sirota , Chief Financial Officer. Marc has been appointed by the AlticeUSA Board of Directors as CFO, effectiveMarch 1 . This follows present CFOMichael Grau’s decision to step down from the position on that date. Mike will serve as Senior Advisor to Dennis until early July, and work with him and Marc to ensure a smooth transition.
In the CFO role, Marc will oversee all financial functions forAltice USA with a focus on driving disciplined management of the business and financial key performance indicators. This includes oversight of top-line growth, margin expansion, capital expenditure management, free cash flow growth and evaluating new business opportunities while driving a data-driven culture that maximizes profitable growth and return on investments.
Marc joins after a successful career with Comcast, where he served in a variety of senior roles including CFO at the Division and Region levels, Cable Assistant Controller, and Senior Vice President of Enterprise Business Intelligence.
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Leroy Williams , Executive Vice President, Chief Growth Officer. In this newly created role, Leroy is responsible for product strategy and management, marketing (brand, acquisition and hyperlocal), and competitive growth plans across our Optimum residential and commercial businesses. In leading this function, he will drive the P&L and strategic management of our customer base to enable long-term growth.
Leroy joined the Company onFebruary 21 fromSamsung Electronics America where he most recently served as Chief Product Officer for the consumer and B2B businesses. Prior to Samsung, he served in a variety of senior leadership positions at Rogers Communications, notably as Chief Retail Officer and Chief Brand Officer, and at Verizon, leading the Verizon Wireless South Area's Marketing and Sales Operations spanning more than 20 million customers.
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David Williams , Executive Vice President, Chief Revenue Officer. In this role, David will lead the development and execution of Optimum’s sales and revenue growth strategies and performance. This includes oversight for all sales channel activities supporting the Company’s full suite of Optimum-branded services for its residential and commercial businesses. Furthermore, David will lead a regional realignment by driving local market engagement strategies to advance Optimum’s competitive position and grow.
An industry leader, David recently served in the positions of Chief Marketing Officer and SVP of Sales, respectively, for the Comcast Central Division, covering more than 22 million passings. David joined the Company onFebruary 21 .
David succeedsMatthew Grover who made the decision to retire after more than 20 years with the Company. Matt will serve as Senior Advisor to David through the end of June to ensure a smooth transition.
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Shuvankar (Shu)
Roy , Executive Vice President, Chief Customer Experience Officer. As the Company’s first Chief Customer Experience Officer, Shu oversees the customer experience strategy as well as the Company’s digital-first experience across the Optimum telecommunications portfolio, looking end to end at how to serve customers across all touchpoints. In this role, he also leads the customer care and retention functions.
Shu joinedAltice USA as SVP Customer Experience inJanuary 2022 from Comcast where he led Connectivity Operations and shaped the product operations and customer experience strategy for Xfinity’s connectivity services. Earlier in his career, he held leadership positions at Cogeco, the Canadian cable operator.
On behalf of the entire team, I also want to thank and recognize Mike and Matt for their immense contributions to the Company, each for more than 20 years. From Cablevision to
Said
“Optimum is a brand that I have keenly admired for many years, which is why I’m thrilled and energized to be leading its growth, marketing, and product strategies now and into the future,” added
“I’m excited to join the Optimum team at such an important juncture for the organization,” said
“Customer experience is perhaps the most critical tool we have in ensuring brand satisfaction and loyalty among our customer base,” said
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