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Avaya (NYSE: AVYA) is partnering with NVIDIA to enhance its Avaya Spaces™ app with advanced AI capabilities. This collaboration aims to improve user experiences in visual and auditory communication. Key features include background noise removal, virtual green screen backgrounds, and live voice transcriptions, enabling seamless video conferencing. This partnership, announced at the NVIDIA GTC event, positions Avaya to cater to the growing demand for remote collaboration tools, especially post-COVID-19. The integration is designed to be scalable and cost-effective, reducing hardware dependencies for users.
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Avaya (NYSE: AVYA) and RingCentral (NYSE: RNG) announced the expansion of Avaya Cloud Office across Europe, now available in France, Ireland, and the Netherlands. This follows previous launches in several countries since March and aims to facilitate remote collaboration. The companies secured a seven-figure deal with a UK government customer and report increased adoption of Avaya Cloud Office. New features include an integrated desktop app, enhanced video capabilities, and improved admin controls, reflecting a comprehensive marketing strategy in Europe to meet growing demand.
Avaya Holdings Corp. has been awarded the 2020 North American Growth Innovation Leadership Frost Radar Award by Frost & Sullivan for its exceptional contributions to the workforce engagement management (WEM) market.
The recognition highlights Avaya's OneCloud CCaaS portfolio, which integrates AI-based solutions to enhance customer experiences. The award underscores Avaya's commitment to innovation and its partnerships with technology leaders. This recognition positions Avaya favorably in a competitive landscape, emphasizing its comprehensive offerings in customer engagement and workforce optimization.
Parlance Corporation announced compliance of its voice-first call routing applications with Avaya's Contact Center solutions, aimed at lowering call handling costs and improving customer experiences. This integration allows callers to engage naturally while significantly reducing call volume to main operators. As a partner in the Avaya DevConnect program, Parlance emphasizes innovation and cost-effectiveness for contact center technologies. The collaboration will enhance operational efficiency and return on investment for Avaya clients.