35 Years of Support: Pennsylvania American Water Marks Milestone for Customer Assistance Program
Pennsylvania American Water (AWK) is marking the 35th anniversary of H2O Help to Others, its assistance program for low-income customers.
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Rhea-AI Summary
Pennsylvania American Water (AWK) is marking the 35th anniversary of H2O Help to Others, its assistance program for low-income customers.
Launched in 1991 and administered with Dollar Energy Fund, the program has provided more than 40,000 hardship grants totaling over $12 million. More than 25,000 customers currently receive monthly bill discounts averaging nearly $20. In 2025, the company provided more than $16 million in bill discounts and distributed nearly 1,000 water conservation kits. Water and wastewater customers with household incomes up to 250% of the Federal Poverty Income Guidelines may qualify for assistance, which also includes debt forgiveness.
Key Figures
- Program anniversary
- 35 years
- H2O Help to Others
- Hardship grants provided
- More than 40,000 grants
- Since the program began
- Grant funding
- Over $12 million
- Total hardship grants provided over 35 years
- Customers receiving monthly discounts
- More than 25,000 customers
- Current program participation
- Average monthly bill discount
- Nearly $20
- Per participating customer
- Bill discounts provided
- More than $16 million
- 2025
- Income eligibility threshold
- Up to 250% of the Federal Poverty Income Guidelines
- Eligible water and wastewater customers
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First-of-its-kind customer assistance program continues helping thousands of families across
"Affordable access to water is essential for every family and household we serve," said Pennsylvania American Water President Justin Ladner. "For 35 years, H2O Help to Others has been a critical part of our commitment to customers, helping connect those facing financial challenges with meaningful support that can make a real difference in their lives."
Administered in partnership with Dollar Energy Fund, H2O Help to Others began with one-time hardship grants and has evolved to offer tiered monthly bill discounts, debt forgiveness, and free water-saving devices and education. Income-eligible water and wastewater customers with household incomes up to
During the past 35 years, the H2O Help to Others Program has provided more than 40,000 hardship grants totaling over
Every day, the program helps seniors on fixed incomes, working families experiencing temporary setbacks, and customers facing unexpected financial challenges maintain access to an essential service.
"Pennsylvania American Water recognized the need for customer assistance long before water utilities were expected to provide these programs," said Chad Quin, chief executive officer of Dollar Energy Fund. "Their leadership helped establish a model that continues to connect customers with essential support when they need it most."
The H2O Help to Others Program was established when customer assistance programs were uncommon among water utilities, demonstrating Pennsylvania American Water's long-standing commitment to affordability and customer support. Over the years, the company has continued to evaluate and expand program offerings to meet evolving customer needs and strengthen access to assistance.
"We continuously review our customer assistance programs because the needs of our communities continue to change," added Ladner. "For 35 years, H2O Help to Others has reflected our belief that customers shouldn't have to choose between affordability and access to a safe, reliable water supply. While we're proud to celebrate this milestone, our focus remains on helping customers today while continuing to provide the high-quality service our communities depend on every day."
Learn more about Pennsylvania American Water's H2O Help to Others Program at pennsylvaniaamwater.com/H2O.
About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in
About Pennsylvania American Water
Pennsylvania American Water, a subsidiary of American Water, is the largest regulated water utility in the state with approximately 1,200 dedicated employees working to provide safe, clean, reliable and affordable water and wastewater services to approximately 2.5 million people.
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SOURCE American Water