American Water Shares Tips on How to Manage Customer Accounts and Stay Informed About Water and Wastewater Services

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American Water (AWK) shared tips for customers to manage account information and monitor water and wastewater service issues as winter approaches. Direct customers can update contact details and receive alerts through MyWater; non-account holders can register for CodeRED. State homepage alerts and a customer advisory map show service impacts, while emergency.amwater.com and MyWater provide ways to report urgent issues.

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11/13/2026 - 11:07 AM EST

CAMDEN, N.J., Nov. 13, 2026 /PRNewswire/ -- American Water (NYSE: AWK), the largest regulated water and wastewater utility company in the U.S., helps keep life flowing by providing safe, clean, reliable and affordable drinking water and wastewater services to customers. As the winter months are approaching, here are several tips to help keep customers informed if emergencies or other issues arise that may impact service.

Sign Up for Notifications: Update your contact information and/or sign up to receive emergency and general alerts:
- Direct Customers: Sign up to receive notifications via phone, text or email at MyWater. While there, update your contact information online to help ensure we can reach you.
- Non-Account Holders: If you live, rent, work or spend time in a community served by American Water, but are not a direct customer, sign up for CodeRED to receive water-related alerts. Text WATER to 24639 or visit https://awcodered.com/
Stay Alert: To check the real-time status of impacts to your water service, visit the following:
- Online Alerts: View current emergency alerts for your state. You can find the "Alerts" icons on your state homepage.
- Customer Advisory Map: Allows you to search your address to see if an active service alert is impacting your area.
Report an Emergency: If there is an urgent water service issue in your area that's not listed on your state homepage, report it online so we can help resolve the issue: emergency.amwater.com. Direct customers can also report emergencies via MyWater.

About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886 and celebrating 140 years in 2026, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to approximately 14 million people with regulated operations in 14 states and on 19 military installations. American Water's approximately 7,000 talented professionals leverage their significant expertise and the company's national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

For more information, visit amwater.com and join American Water on LinkedIn, Facebook, X and Instagram.

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