Missouri American Water Ranks #1 in J.D. Power 2026 Water Utility Residential Customer Satisfaction Study in Midwest Large Region

Rhea-AI Summary

Missouri American Water (NYSE:AWK) was ranked #1 in the J.D. Power 2026 U.S. Water Utility Residential Customer Satisfaction Study for the Midwest Large region on May 8, 2026. The company serves 1.7 million customers and emphasized reliable service, communication, and continued infrastructure investment.

The study covers 91 utilities in large and midsize categories across four regions and measures eight satisfaction dimensions including quality, trust, cost, and digital channels.

Positive

• Ranked #1 in J.D. Power 2026 Midwest Large customer satisfaction
• Provides service to 1.7 million residential customers
• Recognition tied to communication and reliability efforts

Negative

• None.

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Company focuses on providing reliable service and consistent communication. 

ST. LOUIS, May 8, 2026 /PRNewswire/ -- Missouri American Water received the J.D. Power award for ranking highest in customer satisfaction among large water utilities in the Midwest according to the J.D. Power 2026 U.S. Water Utility Residential Customer Satisfaction Study. The 2026 study results were announced in a press release issued by J.D. Power on May 6, 2026.  

"Being recognized by J.D. Power as the top-ranked utility in customer satisfaction for 2026 is an honor—and a reflection of the dedication and expertise of each of our employees," said Rich Svindland, President of Missouri American Water. "Our employees go above and beyond every day to provide high-quality water and wastewater service to the 1.7 million people who depend on us. We will remain dedicated to providing service at the highest level while also continuing to make the investments necessary to protect local systems for generations to come." 

The U.S. Water Utility Residential Customer Satisfaction Study, now in its eleventh year, measures satisfaction among residential customers of 91 water utilities that deliver water to populations of at least 400,000 and is reported in four geographic regions and two size categories: Midwest Large; Midwest Midsize; Northeast Large; Northeast Midsize; South Large; South Midsize; West Large; and West Midsize. Overall satisfaction is measured by examining eight core dimensions (listed in order of importance): provided; level of trust; quality and reliability; ease of doing business; total monthly cost; people; resolving problems or complaints; and digital channels.  

"Missouri American Water is setting the standard for customer satisfaction in the Midwest by making communication a priority. Their top performance shows how effective it is when a utility not only delivers reliable service but also helps customers make informed decisions to conserve water and manage their bills," said Matt Prine, Vice-President Chief Customer Officer.   

For more information about the U.S. Water Utility Residential Customer Satisfaction Study, visit  https://www.jdpower.com/business/utilities/water-utility-residential-customer-satisfaction-study.  

About American Water 
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886 and celebrating 140 years in 2026, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to approximately 14 million people with regulated operations in 14 states and on 18 military installations. American Water's approximately 7,000 talented professionals leverage their significant expertise and the company's national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders. For more information, visit amwater.com and join American Water on LinkedIn, Facebook, X and Instagram. 

About Missouri American Water      
Missouri American Water, a subsidiary of American Water, is the largest regulated water utility in the state with approximately 700 dedicated employees working to provide safe, clean, reliable and affordable water and wastewater services to approximately 1.7 million people. For more, visit missouriamwater.com and follow Missouri American Water on X, Facebook, Instagram, YouTube and LinkedIn 

View original content to download multimedia:https://www.prnewswire.com/news-releases/missouri-american-water-ranks-1-in-jd-power-2026-water-utility-residential-customer-satisfaction-study-in-midwest-large-region-302766386.html

SOURCE American Water

FAQ

What does Missouri American Water (AWK) ranking #1 in J.D. Power 2026 Midwest Large mean for customers?

It signals top-rated residential customer satisfaction in the Midwest Large category. According to the company, the ranking reflects focus on reliable service, clear communication, and investments to protect local water and wastewater systems for customers.

How many customers does Missouri American Water (AWK) serve as noted in the May 8, 2026 announcement?

Missouri American Water serves approximately 1.7 million people. According to the company, that customer base receives water and wastewater services supported by ongoing investments in system reliability and customer communication.

What is the scope of the J.D. Power 2026 U.S. Water Utility Residential Customer Satisfaction Study mentioned with AWK?

The study surveys residential customers of 91 utilities across four regions and two size categories. According to the announcement, it measures eight core satisfaction dimensions like quality, trust, cost, and ease of doing business.

When was the J.D. Power 2026 study announced and when did Missouri American Water report the ranking (AWK)?

J.D. Power released the 2026 study results on May 6, 2026, and Missouri American Water reported the #1 Midwest Large ranking on May 8, 2026. According to the company, the timing reflects the study publication and the company announcement.

How does Missouri American Water (AWK) say it achieved top J.D. Power satisfaction results in 2026?

The company attributes the ranking to employee dedication, reliable service, and prioritizing communication. According to Missouri American Water, these efforts help customers conserve water, manage bills, and maintain trust in service delivery.