American Water Works Company, Inc. reports developments tied to its regulated water and wastewater utility operations across the United States. The company provides drinking water and wastewater services to about 14 million people through regulated operations in 14 states and on 18 military installations, with operating subsidiaries including California American Water, Pennsylvania American Water, Maryland American Water, Virginia American Water, Illinois American Water, Iowa American Water and Tennessee American Water.
News for AWK commonly covers annual water quality and Consumer Confidence Reports, state-level service updates, infrastructure investment, public utility rate proceedings, drinking water standards, community programs and subsidiary activity in local service territories. Updates also reference the company’s long operating history and its role in regulated water and wastewater service delivery.
Pennsylvania American Water is launching an initiative to plant a tree for every customer who opts for paperless billing during April. In partnership with the Chesapeake Bay Foundation, the company will also donate up to $25,000 to the Keystone 10 Million Trees Partnership based on customer participation. The campaign aims to reduce environmental footprints and promote sustainability. Customers can request free trees for their properties, enhancing local ecosystems. This program aligns with Pennsylvania American Water's commitment to environmental stewardship and community support.
American Water (NYSE: AWK), the largest publicly traded U.S. water utility, has launched several digital features enhancing customer experience. The updates include the MyWater self-service portal, an improved emergency reporting tool, a Virtual Assistant for customer queries, a new Visual IVR system for phone assistance, and Enhanced Payment Options. These innovations respond to customer feedback and aim to provide quick access to services and information. The company continues to prioritize customer satisfaction and service reliability.
Missouri American Water has initiated a $7.5 million project to replace nearly 15,000 feet (2.8 miles) of aging water mains in Florissant, MO. The project involves upgrading existing cast iron mains from the 1940s-1970s to 12-inch and 20-inch ductile iron mains. Construction is set to commence on April 1 and April 22 for different sections, with completion expected by the end of the year. This proactive investment aims to enhance service reliability and support local firefighting efforts.
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American Water Works Company announced the retirement of Nick Rowe, Senior VP and President of Kentucky American Water, effective July 31, 2022. He will transition into an advisory role from May to July. Kathryn Nash has been appointed as his successor, effective May 2, 2022. Nash comes with extensive experience in environmental services from Waste Management and the Tennessee Valley Authority. American Water emphasizes commitment to safety, customer service, and environmental governance as key aspects of its operations.
Pennsylvania American Water is enhancing its talent development with a three-pronged approach focusing on summer internships, scholarships, and career outreach. This initiative aims to attract diverse talent for the water industry. The company is offering 15 paid summer internships in STEM fields and three $5,000 scholarships for students in relevant programs. Additionally, ongoing career education efforts target underserved communities to promote opportunities within the industry. The approach reflects a commitment to ensuring quality service by developing the next generation of professionals.
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Missouri American Water is offering qualifying customers up to $750 through the Low Income Household Water Assistance Program (LIHWAP) for water and wastewater services. Applications began on February 28, 2022. The company also encourages customers to utilize its H2O Help to Others program and various payment options to assist those in need. Missouri American Water serves approximately 1.5 million people and highlights the importance of the assistance for families facing financial challenges.
American Water (NYSE: AWK) has awarded over $186,000 to 53 community projects as part of its 2021 Environmental Grant Program, aimed at improving watersheds in 10 states. Since its inception in 2005, the program has provided more than $1.8 million to 605 projects. The company emphasizes its commitment to environmental stewardship alongside its mission to provide safe and reliable water services. Applications for the 2022 program are being accepted until March 31, 2022.
California American Water recognizes National Fix a Leak Week from March 14-22, aiming to raise awareness about water waste from leaks. The EPA reports that American households lose approximately 10,000 gallons of water annually due to leaks, contributing to over one trillion gallons nationwide. The company encourages customers to check for leaks and highlights potential savings of 10% on water bills by addressing them. In 2021, California American Water invested over $160 million in water infrastructure improvements.