American Water Works Company, Inc. reports developments tied to its regulated water and wastewater utility operations across the United States. The company provides drinking water and wastewater services to about 14 million people through regulated operations in 14 states and on 18 military installations, with operating subsidiaries including California American Water, Pennsylvania American Water, Maryland American Water, Virginia American Water, Illinois American Water, Iowa American Water and Tennessee American Water.
News for AWK commonly covers annual water quality and Consumer Confidence Reports, state-level service updates, infrastructure investment, public utility rate proceedings, drinking water standards, community programs and subsidiary activity in local service territories. Updates also reference the company’s long operating history and its role in regulated water and wastewater service delivery.
American Water (NYSE: AWK), the largest regulated water and wastewater utility company in the U.S., celebrated World Water Day by ringing The Opening Bell® at the New York Stock Exchange on March 21, 2025. CEO M. Susan Hardwick, along with members of the company's leadership team, led the bell-ringing ceremony.
During the event, Hardwick emphasized the company's commitment to addressing critical challenges in providing safe, clean, reliable, and affordable drinking water both globally and within the U.S. She highlighted American Water's dedication to supporting communities through investments, expertise, and innovation to develop resilient water systems for future generations.
California American Water has announced a significant $162 million investment in water and wastewater system upgrades across its service areas for 2024. The comprehensive infrastructure improvement plan includes:
- $47 million for water mains to enhance system reliability
- $46 million for water treatment and production system improvements
- $7.4 million for service line improvements
- $6 million for tanks and storage capacity
- $2.7 million for fire hydrant upgrades
According to President Kevin Tilden, these investments aim to ensure community health, safety, and economic vitality while maintaining service reliability, water quality, and fire protection capabilities for future generations.
American Water (NYSE: AWK), the largest regulated water and wastewater utility company in the U.S., has earned a spot on Forbes America's Best Large Employers 2025 list. The recognition stems from an independent survey conducted by market research firm Statista, which gathered feedback from over 217,000 U.S.-based employees.
The comprehensive evaluation process focused on companies with at least 1,000 employees, with the large employers category specifically requiring more than 5,000 employees. Survey participants were asked about their willingness to recommend their employer and assess other companies within their industry. The final rankings incorporated data from the past three years, with greater weight given to recent evaluations and current employee feedback.
Illinois American Water has completed two major water main replacement projects in Pekin, totaling a $7 million investment in local water infrastructure. The projects aim to enhance reliability, resiliency, and fire protection of the community water system.
The first project, Well 8 & 9 Transmission Improvements, cost $4.74 million and installed approximately 8,800 feet of 12-inch and 16-inch water main along multiple streets. The project, executed by Pipco Companies and Maurer-Stutz, started in 2022 and was completed in 2024.
The second project, Derby Street Water Main Replacement, coordinated with the City of Pekin's roadway reconstruction project, replaced aging water main infrastructure at a cost of $2.23 million. JC Dillon and Maurer-Stutz completed this project between 2023 and 2024.
American Water (NYSE: AWK), the largest regulated water and wastewater utility company in the U.S., is promoting the EPA's Fix a Leak Week 2025 with guidance on leak detection. The company announced plans to invest $42 billion over the next ten years across its nationwide footprint for water and wastewater infrastructure renewal, including pipe replacement and leak detection technology.
According to EPA data, approximately 10% of households have leaks that waste 90 gallons or more per day. The company provided detailed tips for homeowners to identify leaks in common household fixtures including toilets, faucets, washing machines, bathtubs, showers, and boiler systems. A single leaky faucet can waste up to 3,200 gallons of water annually.
Pennsylvania American Water has announced a significant $675 million investment in system improvements across its service areas in 2024, covering 37 counties and 418 communities. The investment breakdown includes $583 million for water systems and $92 million for wastewater systems.
Key infrastructure improvements include:
- $220.4 million for installing 94.7 miles of water and wastewater mains
- $13.6 million for 1,038 fire hydrants and 3,165 valves
- $40.5 million for 11,651 service lines
The company's president, Justin Ladner, emphasized their commitment to maintaining and upgrading infrastructure for safe, clean, and reliable service. This investment initiative has generated over 10,125 jobs throughout the economy.
American Water (NYSE: AWK), the largest regulated water and wastewater utility company in the U.S., has highlighted its digital self-service options through its online customer portal, MyWater, and company website. The initiative aims to enhance customer convenience by providing 24/7 access to account management and information services.
Key features include:
- Account management, bill payments, and enrollment in Auto Pay and Paperless Billing
- Access to customer assistance programs and payment options
- Virtual Assistant service available Monday through Friday, 7 a.m. to 7 p.m.
- Interactive Customer Advisory Map for alerts
- Water quality reports and service line inventory information
- Three-year water usage data and conservation tips
California American Water has announced enhanced digital services through its online self-service customer portal, MyWater, and company website to improve customer account management and information access. The platform offers features including:
- Bill viewing and payment options
- Auto Pay and Paperless Billing enrollment
- Payment assistance program access
- Service activation and deactivation
- Water usage data tracking for up to three years
- Interactive Customer Advisory Map for alerts
- Water quality reports and conservation tips
The company's Vice President of Operations, Garry Hofer, emphasized their commitment to making customer interactions effortless and efficient through 24/7 accessible online tools.
New Jersey American Water has signed a $19.7 million agreement to acquire the South Orange Village water system, following a 62% voter approval in November 2024. The system serves approximately 5,000 customer connections.
The company commits to investing $50 million in infrastructure improvements within the first 10 years of ownership. Key improvements to the century-old system include:
- Replacing all lead and galvanized service lines by 2031
- Upgrading four-inch water mains and fire hydrants
- Replacing the Crest Drive Standpipe
- Rehabilitating the Main Reservoir and Newstead Watersphere
Subject to New Jersey Board of Public Utilities approval, the acquisition is expected to complete in the second half of 2025.
Virginia American Water has received approval from the Virginia State Commission for new water and wastewater rates, resulting in a total annualized revenue increase of $14.6 million. The rate adjustment follows over $110 million in infrastructure investments in treatment system and distribution upgrades.
The new approved rates, effective May 1, 2024, actually represent a decrease from interim rates. Customers using 4,000 gallons monthly will see their water bills decrease by approximately $2.00 per month, while wastewater customers will experience roughly a $1.50 monthly decrease. The company serves approximately 350,000 people and will issue credits to customers for the difference between interim and permanent rates within 90 days.