Stay Informed: Never Miss a Notification from American Water
Rhea-AI Summary
American Water (NYSE: AWK) urges customers to update contact information in its MyWater portal to receive emergency and service alerts.
Customers can edit contact preferences for phone, text or email, view service impacts via the Customer Advisory Map, register for MyWater, and find assistance programs. The company plans to invest $46-48 billion over the next decade to upgrade infrastructure.
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News Market Reaction – AWK
On the day this news was published, AWK gained 0.07%, reflecting a mild positive market reaction.
Data tracked by StockTitan Argus on the day of publication.
Key Figures
Market Reality Check
Peers on Argus
AWK was up about 0.1% while key regulated utility peers mostly showed small gains (e.g., WTRG +0.53%, FE +0.42%) and one modest decliner (DTE -0.12%). With no peers in the momentum scanner and only one peer headline today, the move appeared stock-specific rather than a clear sector rotation.
Historical Context
| Date | Event | Sentiment | Move | Catalyst |
|---|---|---|---|---|
| Feb 23 | Community initiative | Positive | +2.7% | MLK Day donation drive supporting local homelessness nonprofit. |
| Feb 23 | Infrastructure spending | Positive | +2.7% | Over $280M invested in 2025 Illinois water and wastewater upgrades. |
| Feb 18 | Earnings and guidance | Positive | +0.1% | Strong 2025 EPS, capital investment and affirmed 2026 guidance. |
| Feb 10 | Merger approvals | Positive | -1.1% | Shareholders approved merger-related proposals with Essential Utilities. |
| Feb 09 | Industry conference | Neutral | -1.1% | Participation in NARUC summit panels on resilience and innovation. |
Recent news — from infrastructure investments to community initiatives and earnings — has typically seen modestly positive or mixed price reactions, with only one clear divergence on merger-approval news.
Over recent months, AWK has highlighted community engagement, infrastructure spending and strategic developments. A Feb 18 release reported strong 2025 results, substantial capital investment and affirmed 2026 EPS guidance and long-term growth targets. Earlier in February, shareholders of both American Water and Essential Utilities approved merger-related proposals, a key strategic milestone. Additional releases on infrastructure spending in Illinois and community initiatives in California reinforced AWK’s regulated utility and ESG profile. Today’s customer-notification update fits into this pattern of operational and service-focused communication rather than a financial catalyst.
Market Pulse Summary
This announcement centers on customer communication, urging updates to contact details to receive emergency and service notifications and referencing planned infrastructure investment of $46–$48 billion over the next decade. It follows recent earnings, regulatory filings, and merger-related approvals that carried more direct financial significance. Investors monitoring AWK may focus on future updates about that long-term capital program, regulatory decisions, and merger milestones rather than this operational reminder.
AI-generated analysis. Not financial advice.
Customers should update contact information now to help ensure receipt of emergency and general service alerts
"At American Water, we're committed to keeping our customers informed and connected through a variety of communication channels," said Matthew Prine, VP, Chief Customer Officer, American Water. "By providing up-to-date customer contact details and notification preferences, we can deliver timely updates whenever events occur. As American Water invests
Below are the ways customers can stay informed:
- Update contact information. Choose to receive notifications via phone, text, or email (standard text, data and phone rates may apply). Follow these three easy steps to keep your information and preferences up to date:
- Log onto MyWater at amwater.com/mywater.
- Click the 'Edit Info' button.
- Under Alerts & Notifications account settings, click the 'Change' button.
- Check Customer Advisory Map. View the status of service impacts by clicking the 'Alerts' icon at the top right of amwater.com and entering your address.
- Register for MyWater. New or current customers without a MyWater account can register for one today as long as the account number is handy. Register in three simple steps:
- Visit amwater.com/mywater and click on 'Sign Up for MyWater.'
- Fill out the registration form and submit it.
- Look for a registration confirmation email from MyWater and click on the link provided. If you do not see the registration email, please check your spam/junk folder.
As a reminder, customers facing financial hardship may be eligible for one or more American Water state assistance programs. Budget billing and installment plans are also available. Find more information, including eligibility, how to enroll and contact information, by visiting https://amwater.com/corp/Customers-and-Communities/customer-assistance-programs.
About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in
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SOURCE American Water
FAQ
How do AWK customers update contact information to get emergency alerts?
What steps are required to register for MyWater on February 26, 2026 (AWK)?
How can AWK customers check current service impacts and outages?
Will updating AWK contact preferences allow customers to receive text messages?
What assistance options does American Water (AWK) offer for customers facing financial hardship?
