Stay Informed: Never Miss a Notification from American Water

American Water (NYSE: AWK) urges customers to update contact information in its MyWater portal to receive emergency and service alerts.

Rhea-AI Summary

American Water (NYSE: AWK) urges customers to update contact information in its MyWater portal to receive emergency and service alerts.

Customers can edit contact preferences for phone, text or email, view service impacts via the Customer Advisory Map, register for MyWater, and find assistance programs. The company plans to invest $46-48 billion over the next decade to upgrade infrastructure.

Argus Feb 26 session

+0.07% close to close Open Argus

Details

News Market Reaction – AWK

On Feb 26, the day this news came out, AWK closed 0.07% above the previous close.

Data tracked by StockTitan Argus for the Feb 26 session.

Key Figures

Planned infrastructure investment: $46–$48 billion

Planned infrastructure investment

$46–$48 billion

Over the next decade, as referenced in customer notification release

Historical Context

5 past events · Latest: Feb 23

5 events

1. Feb 23

   Community initiative

   24h Move

   +2.7%

   MLK Day donation drive supporting local homelessness nonprofit.

2. Feb 23

   Infrastructure spending

   24h Move

   +2.7%

   Over $280M invested in 2025 Illinois water and wastewater upgrades.

3. Feb 18

   Earnings and guidance

   24h Move

   +0.1%

   Strong 2025 EPS, capital investment and affirmed 2026 guidance.

4. Feb 10

   Merger approvals

   24h Move

   -1.1%

   Shareholders approved merger-related proposals with Essential Utilities.

5. Feb 09

   Industry conference

   24h Move

   -1.1%

   Participation in NARUC summit panels on resilience and innovation.

24h Move is the share-price change in the day after each event; other market factors may also have contributed.

AI-generated analysis. How Rhea-AI works. Not financial advice.

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Customers should update contact information now to help ensure receipt of emergency and general service alerts

CAMDEN, N.J., Feb. 26, 2026 /PRNewswire/ -- American Water (NYSE: AWK), the largest regulated water and wastewater utility company in the U.S., urges customers to update their contact information through its online customer portal, MyWater, in order to receive notifications about emergency alerts as well as non-urgent work taking place in their communities, including water main replacements, flushing or other planned maintenance.

"At American Water, we're committed to keeping our customers informed and connected through a variety of communication channels," said Matthew Prine, VP, Chief Customer Officer, American Water. "By providing up-to-date customer contact details and notification preferences, we can deliver timely updates whenever events occur. As American Water invests $46-48 billion over the next decade to upgrade vital infrastructure and strengthen system resiliency, unforeseen situations or planned work may arise. Our goal is to help ensure customers receive the latest details as soon as we have them, helping you stay informed about your service."

Below are the ways customers can stay informed:

• Update contact information. Choose to receive notifications via phone, text, or email (standard text, data and phone rates may apply). Follow these three easy steps to keep your information and preferences up to date:
  • Log onto MyWater at amwater.com/mywater.
  • Click the 'Edit Info' button.
  • Under Alerts & Notifications account settings, click the 'Change' button.
• Check Customer Advisory Map. View the status of service impacts by clicking the 'Alerts' icon at the top right of amwater.com and entering your address.
• Register for MyWater. New or current customers without a MyWater account can register for one today as long as the account number is handy. Register in three simple steps:
  • Visit amwater.com/mywater and click on 'Sign Up for MyWater.'
  • Fill out the registration form and submit it.
  • Look for a registration confirmation email from MyWater and click on the link provided. If you do not see the registration email, please check your spam/junk folder.

As a reminder, customers facing financial hardship may be eligible for one or more American Water state assistance programs. Budget billing and installment plans are also available. Find more information, including eligibility, how to enroll and contact information, by visiting https://amwater.com/corp/Customers-and-Communities/customer-assistance-programs.

About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886 and celebrating 140 years in 2026, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to approximately 14 million people with regulated operations in 14 states and on 18 military installations. American Water's approximately 7,000 talented professionals leverage their significant expertise and the company's national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders. For more information, visit amwater.com and join American Water on LinkedIn, Facebook, X and Instagram.

View original content to download multimedia:https://www.prnewswire.com/news-releases/stay-informed-never-miss-a-notification-from-american-water-302698944.html

SOURCE American Water

FAQ

AI-generated questions and answers. How Rhea-AI works. Not financial advice.

How do AWK customers update contact information to get emergency alerts?

Log into MyWater and edit your account contact details to receive alerts via phone, text, or email. According to American Water, click 'Edit Info' under account settings, then update 'Alerts & Notifications' preferences to ensure timely service notifications.

What steps are required to register for MyWater on February 26, 2026 (AWK)?

Visit amwater.com/mywater and choose 'Sign Up for MyWater' to register a new account. According to American Water, you must provide your account number, complete the registration form, and confirm via the registration email link.

How can AWK customers check current service impacts and outages?

Use the Customer Advisory Map by clicking the 'Alerts' icon on amwater.com and entering your address. According to American Water, this map displays current service impacts, planned maintenance, and localized advisories for your area.

Will updating AWK contact preferences allow customers to receive text messages?

Yes—customers can opt to receive notifications via text after updating preferences in MyWater. According to American Water, standard text, data and phone rates may apply, so customers should verify mobile plan details before opting in.

What assistance options does American Water (AWK) offer for customers facing financial hardship?

Customers may be eligible for state assistance programs, budget billing, or installment plans to manage bills. According to American Water, visit the customer assistance programs page for eligibility details, enrollment steps, and contact information.