Tennessee American Water to Conduct Service Line Material Verification in its Citico Service District
Tennessee American Water plans several months of service line checks in the Citico area to document pipe materials without interrupting customer water service.
Rhea-AI Summary
Tennessee American Water (AWK) will begin service line material verification in parts of its Citico Service District the week of September 28, 2026. The work will take place over several months in selected areas of Chattanooga, East Ridge, Lookout Mountain, Red Bank and Rossville, GA to identify and document water service line materials, focusing on lines currently listed as unknown in company records.
This project supports updated U.S. EPA lead and copper rules and will help build a baseline inventory needed to meet the requirement to replace all lead service lines by 2037. Crews from engineering partner CDM Smith and its contractor will dig small test holes near meter pits, leave door hangers with findings and restore any disturbed areas. Customers will receive advance notification, do not need to be home, and water service will not be disrupted. The company states that its water meets all drinking water quality standards, including those for lead.
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Work planned in
This project supports the updated
Tennessee American Water's work will focus on verifying the material of selected water service lines that are currently listed as unknown in company records. Those customers whose lines need verification will receive advance notification through various communication channels. Customers do not need to be home while this work is performed, and water service will not be disrupted. The work will be conducted by the Company's engineering partner CDM Smith and its contractor. To complete the verification, crews will dig small test holes near the meter pit. Once the work is completed, a door hanger will be left at the property with the findings. Any areas disturbed during the process will be restored.
Tennessee American Water wants to remind customers the water it provides meets all drinking water quality standards, including those for lead. In addition, the Company takes steps to reduce the potential of lead leaching from service lines and household plumbing into the water by monitoring its treatment processes and adding a corrosion inhibitor where needed.
More information about the company's lead service line program, answers to frequently asked questions and a guide to help customers self-identify the material of their service line is available at tennesseeamwater.com/leadfacts.
About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in
About Tennessee American Water
Tennessee American Water, a subsidiary of American Water, is the largest regulated water utility in the state with approximately 100 dedicated employees working to provide safe, clean, reliable and affordable water services to approximately 425,000 people in Tennessee and north Georgia.
Tennessee American Water, a subsidiary of American Water, is the largest regulated water utility in the state with approximately 100 dedicated employees working to provide safe, clean, reliable and affordable water services to approximately 425,000 people in Tennessee and north Georgia.
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SOURCE American Water
FAQ
AI-generated questions and answers. How Rhea-AI works. Not financial advice.
Which communities are included in Tennessee American Water's verification work?
The service line material verification will occur in selected areas within the Citico Service District, including parts of Chattanooga, East Ridge, Lookout Mountain, Red Bank and Rossville, GA.
Why is Tennessee American Water conducting service line material verification?
The work supports updated U.S. EPA lead and copper rules. The information collected will help establish a baseline inventory of the company's service lines, which is an important step toward meeting the U.S. EPA requirement to replace all lead service lines by 2037, as described by the company.
How will the verification work be performed on customer properties?
Crews from CDM Smith and its contractor will dig small test holes near the meter pit to visually inspect and confirm service line material. After completing the work, they will leave a door hanger at the property summarizing the findings, and any disturbed areas will be restored.
Will customers experience service interruptions or need to be home?
Customers whose lines require verification will receive advance notification through various communication channels. They do not need to be home while the work is performed, and water service will not be disrupted.
Where can customers find updates and more information about lead service lines?
Customers can check where crews are currently working by visiting the Alerts Page on Tennessee American Water's website. Additional details about the lead service line program, answers to frequently asked questions, and a guide to help customers self-identify their service line material are available at tennesseeamwater.com/leadfacts.
What does Tennessee American Water say about current water quality and lead?
The company states that the water it provides meets all drinking water quality standards, including those for lead. It also reports taking steps to reduce the potential for lead to leach from service lines and household plumbing by monitoring treatment processes and adding a corrosion inhibitor where needed.