Calix Networks Stock Price, News & Analysis

Calix, Inc. (NYSE: CALX) has launched the 10G PON Calix GigaPoint® to enhance communications service providers' (CSPs) network capacities and service offerings. This new technology addresses increased demand for high-speed broadband, particularly as 42% of U.S. labor is now working from home. Chariton Valley, a regional CSP, is the first to adopt the GigaPoint GP1100X, which supports IPTV, data services, and VoIP. Calix's AXOS® Intelligent Access EDGE allows flexibility and scalability for CSPs, boasting over 120 active customers. This strategic move aims to future-proof network capabilities.

Calix, Inc. (NYSE: CALX) has enhanced its Calix Support Cloud (CSC), increasing subscriber setup efficiency for EDGE Suites. Improvements include a reduction in issue escalations, follow-up calls, and truck rolls, allowing customer support representatives (CSRs) to resolve issues directly through the cloud platform. Customers report up to a 36% improvement in first call resolution (FCR). The revamped CSC dashboard provides actionable insights for support teams to track performance metrics. These developments aim to enhance the home Wi-Fi experience for subscribers.

Calix, Inc. (NYSE: CALX) announced enhancements to its Revenue EDGE solution, aimed at helping communications service providers (CSPs) adapt to increased remote work and learning demands. Key updates include a new My Priorities feature for prioritizing applications, enhanced upstream usage detection for better marketing, and the Market Activation Video Editor to expedite content creation. These innovations are designed to improve subscriber experiences and allow CSPs to deliver effective, tailored services amidst changing bandwidth usage patterns.

Calix, Inc. (NYSE: CALX) has launched new XGS-PON capabilities aimed at enhancing communications service providers' networks. With over 120 customers globally, Calix's Intelligent Access EDGE solution provides 10G services and 100G transport technologies. The E7-2 Intelligent Modular System includes the XG801 and CE201 line cards, designed for temperature-hardened environments, and the GP1100X 10G PON ONT offers cost-effective, high-performance service delivery. These innovations promise to simplify network design, improve efficiency, and respond to growing bandwidth demands.

Calix announced a comprehensive redesign of Calix Cloud and Calix Support Cloud (CSC) at ConneXions 2020. The upgrades will provide customer experience teams with real-time insights through new dashboards and data visualization tools, enhancing workflow efficiency. This redesign aims to streamline operations, allowing teams to quickly respond to subscriber needs, especially in complex home network environments. Notably, West Carolina Tel has successfully utilized these enhancements to improve service resolution times during the COVID-19 pandemic.

Calix, Inc. (NYSE: CALX) announced the launch of Calix Operations Cloud at ConneXions 2020, aimed at simplifying workflows for communications service providers (CSPs). This new cloud service will offer a unified operations dashboard, enabling CSPs to leverage predictive analytics and automation for efficient decision-making. Set to roll out in the first half of 2021, the solution promises enhanced insights into network health, operational efficiency, and improved customer service performance, addressing the complexities arising from new applications and devices.

Calix, Inc. (NYSE: CALX) has introduced two new support services at ConneXions 2020: Premier Support and Service Delivery Manager. These services are designed to aid communications service providers (CSPs) in resolving issues faster and improving network operations without increasing staff. Premier Support promises response times as short as 30 minutes, prioritized case handling, and additional training opportunities. The Service Delivery Manager offers dedicated incident management and operational best practices. Both services aim to enhance customer satisfaction, boasting a 94% rating.

Calix, Inc. (NYSE: CALX) has unveiled enhancements to its Calix Marketing Cloud and the Revenue EDGE Enablement program at ConneXions 2020. These upgrades include churn and acquisition segmentation tools and a redesigned interface, aimed at improving marketing strategies for communications service providers (CSPs). The introduction of the Market Activation Video Editor (MAVE) allows CSPs to customize videos effortlessly. With these innovations, Calix empowers CSPs to connect with subscribers, improve brand management, and reduce costs.