SC Invests in Agentic AI With Calix One, Building on 90 Net Promoter Score & Zero Call Center Churn

Key Terms

agentic capabilities technical

Agentic capabilities refer to the ability of individuals or organizations to take action, make decisions, and influence their environment. It’s like having the power to steer a ship—being able to set goals and change direction as needed. This matters because it shows how much control and flexibility someone has to shape their financial success or respond to market changes.

calix one technical

Calix One is a branded cloud software platform that combines tools for running a broadband or telecommunications business—things like managing customers, monitoring network equipment, and automating service tasks—into a single online system. Investors watch it because such platforms can steady and grow recurring revenue, reduce operating costs, and make a provider harder to replace—similar to how a business that centralizes billing, customer service, and inventory gains efficiency and stickier customers.

calix agent workforce cloud technical

Calix Agent Workforce Cloud is a cloud-based workforce management platform for customer service and field agents that handles scheduling, shift management, performance tracking, training delivery and real-time communications. Investors care because tools that make agent teams more efficient and responsive can lower operating costs, improve customer retention and generate recurring software subscription revenue—much like a digital manager that optimizes staffing and performance to boost customer experience and margins.

net promoter score financial

Net Promoter Score (NPS) is a single-number measure of customer loyalty based on asking customers how likely they are to recommend a company’s product or service to others; responses are grouped and converted to a score from -100 to +100. It matters to investors because a high NPS suggests strong customer satisfaction, lower churn and more organic growth through word-of-mouth—like a reputation score that can predict future sales and brand resilience.

nps financial

Net Promoter Score (NPS) is a single-number measure of how likely customers are to recommend a company’s product or service to others, usually gathered by asking one simple question and scoring responses on a scale. It matters to investors because it acts like a quick pulse on customer satisfaction and loyalty — higher scores often mean steadier sales, easier growth, and lower customer churn, much like word-of-mouth fuel for future revenue.

opex financial

Operating expenses (often abbreviated opex) are the day-to-day costs a company incurs to run its business, such as employee pay, rent, utilities, and routine marketing. For investors, opex matters because higher or rising operating costs reduce profits and cash available for growth or dividends, while lower or well-controlled opex can indicate better efficiency—think of it as a household’s monthly bills that determine how much is left to save or invest.

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ai-native technical

A company or product described as ai-native is built from the ground up around artificial intelligence rather than having AI added on later; its core processes, user experience and decision-making rely on machine learning models and data pipelines. Like a house designed for wheelchair access versus one retrofitted, ai-native firms can move faster, scale more cheaply and offer unique products or cost advantages—information investors use to judge future growth potential and risk exposure to model, data or regulatory failures.

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SC builds on a more than 20-year partnership with Calix and proven success on the Calix platform—delivering differentiated subscriber experiences across residential, business, and community markets, including outdoor Wi‑Fi—to now securely accelerate with agentic capabilities on Calix One

SAN JOSE, Calif.--(BUSINESS WIRE)-- Calix, Inc. (NYSE: CALX) today announced that SC (formerly SCTelcom) is expanding their more than 20-year partnership with Calix—building on a proven model of delivering differentiated experiences across residential, business, and community markets—to deploy Calix Agent Workforce™ Cloud on the AI-native Calix One™ platform and accelerate growth.

SC, which has served rural Kansas and Oklahoma communities since 1953, has built their business on delivering differentiated subscriber experiences across markets with SmartLife™ managed services. These span secure SmartHome™ experiences that include outdoor Wi-Fi, small business growth with SmartBiz™, and community-wide connectivity with SmartTown®. SC has already seen robust results with the Calix platform: a full return on their cloud investment in four months, zero call center churn with 100 percent support staff retention, a Net Promoter Score℠ (NPS®) of 90—up from 79 in just two years, and a 3 percent increase in average revenue per user in six months—all while scaling performance without adding operational overhead.

With agentic-driven workflows on the Calix One platform, SC can accelerate growth through more personalized subscriber engagement, improved segmentation and targeting, and consistent experiences at scale—helping reduce operating expenses (OPEX) to fund continued expansion. To support this transformation, SC leadership is working with Calix Success™ and using the Calix AI Leadership Playbook to guide organization-wide enablement and accelerate adoption of agentic capabilities.

Carla Shearer, chief executive officer and general manager at SC, said: “Over our 20-year partnership with Calix, we’ve built something that truly works—for our subscribers and for our business. We’re delivering a strong experience, reflected in a 90 NPS and no staff turnover, while keeping our operation simple and sustainable.

“What excites me most is the direction we’re heading together. The Calix vision of an ‘experience of one’ aligns with how we believe service should feel—personal, responsive, and rooted in real relationships. At the same time, it helps us run more efficiently and manage OPEX in a way that allows us to reinvest right back into the communities we serve.

“As we evolve how we work—bringing our teams together with agentic capabilities through Calix One—we’re able to spend less time on friction and more time where it matters most: strengthening subscriber relationships and delivering faster, more personalized engagement. That’s how we continue to grow and stay relevant in the AI era.”

Michael Weening, president and chief executive officer at Calix, said: “Since November 2023, we have deliberately invested to evolve our platform so AI works natively within provider workflows—securely and at scale. Over decades of partnership with Calix, SC has built a business that delivers differentiated experiences and drives loyalty and growth. We are proud to support their continued success as they enable human-AI collaboration within their teams to drive efficiency, strengthen subscriber relationships, and allow them to compete and win in any market.”

Learn how Calix One is helping service providers transform their business by leveraging the AI Leadership Playbook, exploring the award-winning “AI Academy” in Calix University, and attending Calix Customer Success webinars.

About Calix

Calix, Inc. (NYSE: CALX) is an AI platform company that enables service providers to transform their operations and accelerate delivery of differentiated experiences—so they can compete and win in the markets and communities they serve.

Through the AI-native Calix One platform, service providers can securely and privately activate agentic-AI alongside their human teams to acquire new subscribers, grow existing subscriber revenue, and build loyalty across residential, business, municipal, and MDU markets. More than 1,200 customers of all sizes leverage the Calix One platform, which has evolved over 15 years at an investment of more than $2 billion.

Calix innovation cycles are underpinned by a strong financial balance sheet and a people‑first culture that routinely earns broad industry recognition—winning 81 culture and innovation awards since 2025 alone, as well as Fortune’s 100 Best Companies to Work For® in 2026.

This press release contains forward-looking statements that are based upon management’s current expectations and are inherently uncertain. Forward-looking statements are based upon information available to us as of the date of this release, and we assume no obligation to revise or update any such forward-looking statement to reflect any event or circumstance after the date of this release, except as required by law. Actual results and the timing of events could differ materially from current expectations based on risks and uncertainties affecting Calix’s business. The reader is cautioned not to rely on the forward-looking statements contained in this press release. Additional information on potential factors that could affect Calix’s results and other risks and uncertainties are detailed in its quarterly reports on Form 10-Q and Annual Report on Form 10-K filed with the SEC and available at www.sec.gov.

Calix and the Calix logo are trademarks or registered trademarks of Calix and/or its affiliates in the U.S. and other countries. A listing of Calix’s trademarks can be found at https://www.calix.com/legal/trademarks.html. Third-party trademarks mentioned are the property of their respective owners.

Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score℠ and Net Promoter System℠ are service marks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.

View source version on businesswire.com: https://www.businesswire.com/news/home/20260616155724/en/

Press Inquiries:
Zach Burger
669-369-1991
zach.burger@calix.com

Investor Inquiries:
Nancy Fazioli
investorrelations@calix.com

Source: Calix, Inc.