FOR 16TH CONSECUTIVE YEAR, FROST BANK RANKS HIGHEST IN THE J.D. POWER RETAIL BANKING SATISFACTION STUDY IN TEXAS

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Frost Bank (CFR) has achieved a remarkable milestone by ranking highest in retail banking customer satisfaction in Texas for the 16th consecutive year according to the J.D. Power 2025 U.S. Retail Banking Satisfaction Study℠. The bank scored 745 points, surpassing the Texas region average by 68 points.

Frost dominated the study by securing the top position in six out of seven dimensions, including trust, people, account offerings, banking accessibility, saving time and money, and digital channels. The achievement demonstrates the bank's consistent commitment to maintaining service excellence despite recent growth.

The J.D. Power study, which surveys 110,000 customers nationwide, is recognized as the most comprehensive and longest-running assessment of the retail banking industry, with Texas being evaluated as a separate region for the past 16 years.

SAN ANTONIO, March 28, 2025 /PRNewswire/ -- For the 16th consecutive year, Frost Bank received the highest ranking for retail banking customer satisfaction in Texas, according to the J.D. Power 2025 U.S. Retail Banking Satisfaction Study^℠.  The study evaluates retail banking customer satisfaction with national and regional banks across the United States.

With an overall satisfaction index score of 745 – 68 points higher than the Texas region average – Frost ranked highest in customer satisfaction among retail banks in Texas. In addition to the top overall ranking, Frost ranked No. 1 in six out of the seven dimensions in the study: trust, people, account offerings, allowing customers to bank how and when they want, saving time and money, and digital channels.

"These results show that even as we have grown over the past few years, we remain committed to creating the best possible relationships with customers based on top-quality service, high ethical standards, and safe, sound assets," said Frost Chairman and CEO Phil Green. "It couldn't be possible without the great team of Frost bankers, who prove every day that we make people's lives better."

For the past 16 years, J.D. Power has considered Texas a separate region among the areas it surveys nationwide, and Frost has topped the Texas list in all 16 years. The customer satisfaction study is the longest-running and most in-depth survey of the retail banking industry with 110,000 customers covering various aspects of their banking experience. The J.D. Power study is the leading survey of consumer banking satisfaction in the United States.

About Frost:

Frost is the banking, investments and insurance subsidiary of Cullen/Frost Bankers, Inc. (NYSE: CFR), a financial holding company with $52.5 billion in assets at Dec. 31, 2024. One of the 50 largest U.S. banks by asset size, Frost provides a full range of banking, investments and insurance services to businesses and individuals in the Austin, Corpus Christi, Dallas, Fort Worth, Houston, Permian Basin, Rio Grande Valley and San Antonio regions. Founded in 1868, Frost has helped Texans with their financial needs during three centuries. For more information, visit www.frostbank.com.

For more information:
Bill Day
210-220-5427 office
210-288-5498 mobile

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SOURCE Frost Bank

FAQ

What was Frost Bank's (CFR) customer satisfaction score in the 2025 J.D. Power study?

Frost Bank scored 745 points in the 2025 J.D. Power Retail Banking Satisfaction Study, exceeding the Texas region average by 68 points.

How many consecutive years has Frost Bank (CFR) ranked highest in Texas for customer satisfaction?

Frost Bank has ranked highest in Texas for customer satisfaction for 16 consecutive years, from 2010 to 2025.

Which categories did Frost Bank (CFR) lead in the 2025 J.D. Power study?

Frost Bank ranked #1 in six out of seven dimensions: trust, people, account offerings, banking accessibility, saving time and money, and digital channels.

How many customers participated in the 2025 J.D. Power retail banking study?

The 2025 J.D. Power retail banking study surveyed 110,000 customers across various aspects of their banking experience.

How much did Frost Bank (CFR) outperform the Texas region average in 2025?

Frost Bank outperformed the Texas region average by 68 points in the 2025 J.D. Power customer satisfaction study.