SPECTRUM BUSINESS AND RINGCENTRAL EXPAND PARTNERSHIP WITH AI CONTACT CENTER AND CONVERSATION INTELLIGENCE TO TRANSFORM CUSTOMER EXPERIENCES
Rhea-AI Summary
Spectrum Business and RingCentral (NYSE: RNG) expanded their partnership to add RingCX and AI Conversation Expert (ACE) to the Unified Customer Experience (UCX) offering, delivered over Spectrum's managed network. RingCX unifies voice, video and 20+ digital channels and auto-scores 100% of interactions. UCX with RingCentral will be available nationwide in late March 2026 and will be showcased at HIMSS 2026 and Enterprise Connect.
Positive
- RingCX auto-scores 100% of interactions with integrated AI quality management
- Supports 20+ digital channels including SMS, web chat, and social media
- ACE transcribes and analyzes every call and meeting to deliver CRM insights
- UCX with RingCentral available nationwide in late March 2026
Negative
- None.
News Market Reaction – CHTR
On the day this news was published, CHTR gained 2.29%, reflecting a moderate positive market reaction.
Data tracked by StockTitan Argus on the day of publication.
UCX with RingCentral Drives Higher-Quality Customer Interactions, Deeper Insights and Accelerated Business Growth
By combining communications, contact center and embedded AI, UCX with RingCentral eliminates fragmented systems and disconnected workflows. Spectrum Business customers, including mid-market and enterprise businesses, gain end-to-end visibility across service performance and sales execution, from first customer contact through revenue realization, resulting in faster resolution, improved quality and smarter decision-making across the organization; all backed by Spectrum's expert onboarding services, network reliability and 24/7 local support.
"Mid-market and large business organizations face challenges when using multiple tools for communications and customer experience interactions, which can create fragmented workflows and inconsistent service," said Keith Dardis, Executive Vice President, Spectrum Business. "UCX with RingCentral solves this by offering one cloud-based solution on Spectrum's network, giving Spectrum Business customers a reliable, unified experience. This matters to multiple industries, including healthcare, education, government and financial services, where simplicity, security and performance are essential."
What's New for Spectrum Business Customers
With the launch of UCX with RingCentral, Spectrum Business customers gain access to robust customer engagement and AI capabilities that transform customer and employee interactions into actionable business insights.
- RingCX: An AI-first omnichannel contact center that unifies voice, video, and over 20 digital channels—including SMS, web chat, and social media—into one secure cloud workspace. With integrated AI Quality Management, the platform automatically scores
100% of interactions to capture real-time sentiment and conversation analytics. By identifying emerging trends and ensuring rigorous compliance, RingCX provides total visibility into service quality while eliminating the need for manual supervisor reviews.
- AI Conversation Expert (ACE): An add-on to Unified Communications with RingCentral, ACE transforms every sales interaction into a strategic asset. By transcribing and analyzing every call and meeting, ACE delivers deep revenue intelligence that identifies deal risks, tracks competitor mentions and uncovers winning sales behaviors. By syncing actionable insights directly to the CRM, ACE eliminates manual data entry. With automated coaching and sentiment analytics, ACE empowers business leaders to scale top-tier performance, increase win rates, and drive predictable revenue growth across the organization.
"Launching UCX with RingCentral, we're transforming every interaction into an opportunity," said Sandra Krief, SVP, Global Service Providers at RingCentral. "By embedding intelligence at the core of every conversation, we're enabling organizations to drive faster resolutions, deeper insights, and measurable business growth."
Availability
Spectrum Business and RingCentral will showcase UCX with RingCentral this week at HIMSS 2026 and Enterprise Connect in
UCX with RingCentral will be available to Spectrum Business customers nationwide in late March. More information about Spectrum Business and UCX with RingCentral is available at Spectrum's UCX site.
About Spectrum
Spectrum is a suite of advanced communications services offered by Charter Communications, Inc. (NASDAQ:CHTR), a leading broadband connectivity company available to 58 million homes and small to large businesses across 41 states. Founded in 1993, Charter has evolved from providing cable TV to streaming, and from high-speed Internet to a converged broadband, WiFi and mobile experience. Over the Spectrum Fiber Broadband Network and supported by our
More information can be found at corporate.charter.com.
About RingCentral
RingCentral is a global leader in agentic voice AI–powered business communications, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. As the communications layer connecting businesses and customers, RingCentral is the front door of business communication and is in the advantageous position to apply AI at every phase of the conversation journey — before, during, and after each interaction. Our agentic AI portfolio includes autonomous voice-first AI agents that automate calls, assist in the moment, and analyze every interaction – enabling businesses to work smarter, respond faster, and connect more meaningfully with their customers. Visit ringcentral.com to learn more.
© 2026 RingCentral, Inc. All rights reserved. RingCentral, RingCX, ACE, and the RingCentral logo are trademarks of RingCentral, Inc.
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SOURCE Charter Communications, Inc.
FAQ
What is UCX with RingCentral and when will it be available to Spectrum Business customers (RNG)?
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