Consumers Energy Introduces Crew Check Tool to Help Customers Identify Natural Gas Workers, Increase Safety

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Consumers Energy (NYSE:CMS) has launched Crew Check, an online tool that lets customers enter their address to verify whether Consumers Energy natural gas crews are working nearby. The tool displays a vehicle identification number and sometimes license plate information, confirms work activity, and offers tips to authenticate crew members.

Crew Check currently covers southeast Michigan, Flint, Jackson, Lansing and Kalamazoo regions, and is meant to enhance customer safety and awareness. Customers can also verify crews 24/7 by calling 1-800-760-3295.

News Explained

Crew Check is available now, but it may not confirm work by third-party contractors or when vehicle location is inaccessible, and it does not display specific addresses or street names.

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JACKSON, Mich., Sept. 1, 2026 /PRNewswire/ -- Consumers Energy is unveiling a new tool to help customers stay informed about natural gas work in their neighborhoods.

Crew Check, an online feature, allows the public to input an address to verify Consumers Energy crews are performing natural gas work nearby. The tool will provide a vehicle identification number and, in some cases, a license plate number, to quickly identify the presence of crew members in the area. If more than one vehicle is completing natural gas upgrades, the tool will confirm work is occurring and offer tips to help authenticate a crew member's identity.

"Crew Check places information in the hands of customers with just the click of a button," said LeeRoy Wells, Jr., Consumers Energy's president of gas delivery. "Not only does it give them greater insight into where work is being performed, but it also provides customers an added layer of safety and security by being able to identify crews in their neighborhood."

Crew Check will confirm all natural gas work being performed by Consumers Energy crews. In instances where work is being completed by third party contractors, or if vehicle location is not accessible, Crew Check may not be able to confirm work status. Crew Check will not display specific addresses or street names.

"Safety for our customers and crews is at the heart of everything we do and driving that sense of awareness is key in building trust and transparency with the communities we serve," said Wells.

Crew Check is available across southeast Michigan, Flint, Jackson, Lansing and Kalamazoo regions.

Customers can access the tool at CrewCheck.ConsumersEnergy.com. Customers can also call 1-800-760-3295 to confirm the identity of crew members 24 hours a day.

Consumers Energy is Michigan's largest energy provider, providing natural gas and/or electricity to 6.8 million of the state's 10 million residents in all 68 Lower Peninsula counties. We are committed to delivering reliable and affordable energy to our customers 24/7.

Learn more at ConsumersEnergy.com.

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SOURCE Consumers Energy

FAQ

What is Consumers Energy's Crew Check tool and how does it work for CMS customers?

Crew Check is an online tool that lets customers confirm if Consumers Energy natural gas crews are working near their address. According to Consumers Energy, the tool shows a vehicle identification number, sometimes a license plate, and offers tips to verify crew member identity for added safety.

How can CMS (Consumers Energy) customers access the Crew Check safety tool?

Consumers can access Crew Check by visiting CrewCheck.ConsumersEnergy.com. According to Consumers Energy, customers may enter an address to verify nearby natural gas work and see vehicle details. They can also call 1-800-760-3295 anytime to confirm crew identities.

Which regions of Michigan are covered by Consumers Energy's Crew Check tool as of September 1, 2026?

Crew Check currently covers southeast Michigan, Flint, Jackson, Lansing and Kalamazoo regions. According to Consumers Energy, customers in these areas can use the tool to verify natural gas work near their homes and improve safety awareness regarding crews operating in their neighborhoods.

Can Crew Check verify all natural gas work done for Consumers Energy (CMS) customers?

Crew Check confirms natural gas work performed by Consumers Energy crews, but not all contractor work. According to Consumers Energy, third-party contractors or inaccessible vehicle locations may prevent status confirmation, and the tool does not display specific addresses or street names for privacy and security reasons.

How does Consumers Energy's Crew Check tool improve safety for CMS customers?

Crew Check improves safety by helping customers identify legitimate natural gas crews working nearby. According to Consumers Energy, it provides vehicle identification details and verification tips, giving customers more insight into where work occurs and an extra layer of security around workers in their neighborhoods.