STOCK TITAN

On National 811 Day, Consumers Energy Reminds Customers of Their Role in Natural Gas Safety

Rhea-AI Impact
(Low)
Rhea-AI Sentiment
(Neutral)
Tags

Consumers Energy (NYSE:CMS) is highlighting important natural gas safety measures on National 811 Day. The company emphasizes two critical safety protocols: calling 811 before digging and following the "3Rs" (Recognize, React, Report) when detecting potential gas leaks. The utility provider, which serves 6.8 million residents across Michigan's Lower Peninsula, adds mercaptan to naturally odorless gas to give it a distinctive rotten egg smell for easier leak detection.

Vice President Holly Bowers stresses the importance of public participation in safety measures, reminding customers to contact MISS DIG for free underground utility marking before any digging projects and to call emergency services immediately if they smell natural gas.

Consumers Energy (NYSE:CMS) mette in evidenza importanti misure di sicurezza sul gas naturale in occasione della Giornata nazionale 811. L'azienda sottolinea due protocolli fondamentali: chiamare il 811 prima di scavare e seguire le "3R" (Riconoscere, Reagire, Segnalare) quando si sospetta una perdita di gas. Il fornitore di servizi, che serve 6,8 milioni di residenti nella penisola inferiore del Michigan, aggiunge mercaptano al gas naturalmente inodore per conferirgli il caratteristico odore di uovo marcio e facilitarne la rilevazione.

La vicepresidente Holly Bowers ribadisce l'importanza della partecipazione pubblica alle misure di sicurezza, ricordando ai clienti di contattare MISS DIG per la marcatura gratuita delle utenze sotterranee prima di qualsiasi scavo e di chiamare immediatamente i servizi di emergenza se avvertono odore di gas naturale.

Consumers Energy (NYSE:CMS) destaca importantes medidas de seguridad del gas natural con motivo del Día Nacional 811. La compañía enfatiza dos protocolos críticos: llamar al 811 antes de excavar y seguir las "3R" (Reconocer, Reaccionar, Reportar) al detectar posibles fugas de gas. El proveedor de servicios, que atiende a 6,8 millones de residentes en la península inferior de Míchigan, añade mercaptano al gas, que de forma natural no tiene olor, para darle el característico olor a huevo podrido y facilitar su detección.

La vicepresidenta Holly Bowers subraya la importancia de la participación pública en las medidas de seguridad, recordando a los clientes que contacten a MISS DIG para el marcaje gratuito de servicios subterráneos antes de cualquier trabajo de excavación y que llamen de inmediato a los servicios de emergencia si perciben olor a gas natural.

Consumers Energy (NYSE:CMS)가 전국 811의 날을 맞아 천연가스 안전 수칙을 강조하고 있습니다. 회사는 두 가지 핵심 안전 수칙을 강조합니다: 굴착하기 전에 811에 전화하기와 가스 누출 의심 시 "3R"(인식, 반응, 신고)을 따르는 것. 미시간주 하부 반도에 거주하는 680만 명에게 서비스를 제공하는 이 유틸리티는 본래 무취인 가스에 누출을 더 쉽게 감지할 수 있도록 특유의 썩은 달걀 냄새를 내는 머캅탄(mercaptan)을 첨가합니다.

부사장 홀리 바워스는 안전 조치에 대한 시민 참여의 중요성을 강조하며, 굴착 작업 전에 지하 설비 무료 표식을 위해 MISS DIG에 연락할 것과 천연가스 냄새가 나면 즉시 비상 서비스에 전화할 것을 고객들에게 당부했습니다.

Consumers Energy (NYSE:CMS) met en avant d'importantes mesures de sécurité liées au gaz naturel à l'occasion de la Journée nationale 811. La société insiste sur deux protocoles essentiels : appeler le 811 avant de creuser et appliquer les "3R" (Reconnaître, Réagir, Signaler) en cas de suspicion de fuite de gaz. Le fournisseur, qui dessert 6,8 millions de résidents dans la péninsule inférieure du Michigan, ajoute du mercaptan au gaz, naturellement inodore, pour lui donner une odeur caractéristique d'œuf pourri afin de faciliter la détection des fuites.

La vice-présidente Holly Bowers souligne l'importance de la participation du public aux mesures de sécurité, rappelant aux clients de contacter MISS DIG pour le repérage gratuit des services souterrains avant tout creusement et d'appeler immédiatement les services d'urgence s'ils sentent du gaz naturel.

Consumers Energy (NYSE:CMS) hebt anlässlich des Nationalen 811-Tages wichtige Sicherheitsmaßnahmen für Erdgas hervor. Das Unternehmen betont zwei zentrale Sicherheitsprotokolle: vor dem Graben die 811 anrufen und bei einem möglichen Gasaustritt die "3R" (Erkennen, Reagieren, Melden) befolgen. Der Versorger, der 6,8 Millionen Einwohner in der unteren Halbinsel Michigans versorgt, versieht das von Natur aus geruchlose Gas mit Mercaptan, damit es den typischen Geruch nach faulen Eiern annimmt und Lecks leichter erkennbar sind.

Vizepräsidentin Holly Bowers unterstreicht die Bedeutung der Beteiligung der Öffentlichkeit an Sicherheitsmaßnahmen und erinnert die Kunden daran, vor Grabungsarbeiten MISS DIG für eine kostenlose Markierung unterirdischer Leitungen zu kontaktieren und bei Gasgeruch sofort den Notdienst zu rufen.

Positive
  • None.
Negative
  • None.

JACKSON, Mich., Aug. 11, 2025 /PRNewswire/ -- Notice a strong rotten egg smell at your home or business? Planning to do some digging in your backyard? On National 811 Day, Consumers Energy is reminding customers of the steps they can take -- every day – to make sure everyone stays safe around natural gas in Michigan.

"Consumers Energy is committed to the public's safety, and we want people to understand the important role they play," said Holly Bowers, Consumers Energy's vice president of gas engineering, planning and supply. "People should never hesitate to call for immediate help if they smell natural gas and to contact 8-1-1 if they plan to dig below the surface."

National 811 Day – named for Aug. 11, or 8-11 – reminds the public to call 8-1-1, a free service, to mark underground pipes and wires before putting a shovel into the ground. State law requires Michigan residents to contact MISS DIG, a free service that will contact utility companies to mark underground lines with stakes, flags or paint.

Read more: How to Dig Safely

Bowers said the day is also a good time to highlight a concern that doesn't involve planning ahead – what to do when you smell natural gas. While natural gas is colorless, tasteless and odorless on its own, Consumers Energy and other gas providers add a gas called mercaptan to provide that rotten egg smell. That makes it easier to sniff out a potential leak. 

If you do suspect a leak, use the 3Rs – and your 5 senses. 

Recognize 

  • Rotten egg smell
  • Blowing or hissing sounds
  • Dying or discolored plants in an otherwise healthy area
  • Dirt or dust blowing from a hole in the ground
  • Bubbling in wet areas
  • Fire, if a gas leak has ignited

React 

  • Get to a safe place outside as soon as possible.
  • Don't start your car or use electronics including light switches, doorbells, garage door openers or your cell phone. Doing so has the potential to ignite gas in the air. Wait to use your cell phone until you are safely outside.
  • Don't try to locate the source of the leak.
  • Don't try to shut off natural gas valves.
  • Don't go back inside or return to the area until a Consumers employee says it's safe.

Report 

  • Make sure you are in a safe location and call 9-1-1.
  • Then call Consumers Energy at 800-477-5050. We'll respond 24 hours a day, 7 days a week at no charge.

"We at Consumers Energy work to ensure our coworkers and customers are safe every day, but we can't do that without the help of the people we serve across Michigan," Bowers said. "We will work with anyone who wants to learn more and understand how they can take steps that protect themselves and everyone around them."

Consumers Energy is Michigan's largest energy provider, providing natural gas and/or electricity to 6.8 million of the state's 10 million residents in all 68 Lower Peninsula counties. We take seriously our responsibility to provide that gas to millions of customers that need it from us, and that is why we're making our system stronger, safer and more affordable than ever before.

For more information about Consumers Energy, go to ConsumersEnergy.com.

 

Cision View original content to download multimedia:https://www.prnewswire.com/news-releases/on-national-811-day-consumers-energy-reminds-customers-of-their-role-in-natural-gas-safety-302525785.html

SOURCE Consumers Energy

FAQ

What is National 811 Day and why is it important for Consumers Energy customers?

National 811 Day (August 11) reminds customers to call 811 before digging to have underground utilities marked for free through MISS DIG service, preventing potential accidents with gas lines.

What should Consumers Energy customers do if they smell natural gas?

Customers should follow the 3Rs: Recognize the signs (rotten egg smell, hissing sounds), React by leaving the area without using electronics, and Report by calling 911 and then Consumers Energy at 800-477-5050.

How many customers does Consumers Energy (NYSE:CMS) serve in Michigan?

Consumers Energy serves 6.8 million of Michigan's 10 million residents across all 68 Lower Peninsula counties with natural gas and/or electricity services.

What are the signs of a natural gas leak according to Consumers Energy?

Signs include a rotten egg smell, blowing/hissing sounds, dying plants, dirt/dust blowing from holes, bubbling in wet areas, and fire if gas has ignited.

Why does Consumers Energy add mercaptan to natural gas?

Consumers Energy adds mercaptan to give naturally colorless, odorless gas a distinctive rotten egg smell to make it easier to detect potential gas leaks.
CMS ENERGY CORP

NYSE:CMS

CMS Rankings

CMS Latest News

CMS Latest SEC Filings

CMS Stock Data

22.18B
297.01M
0.52%
98.2%
3.95%
Utilities - Regulated Electric
Electric & Other Services Combined
Link
United States
JACKSON