Conduent Introduces AI-Powered Next Generation CX Platform to Expand Global Customer Reach and Accelerate Agent Performance

Key Terms

real-time translation technical

Real-time translation is the instant conversion of spoken or written information from one language to another as it is produced, like live subtitles or a simultaneous interpreter in a conversation. For investors, it matters because it removes language delays and barriers to important announcements, letting market participants react faster and with better access to information, which can narrow price gaps and reduce the risk of missing time-sensitive developments.

ai-driven training simulation technical

A system that uses artificial intelligence to create realistic, interactive practice environments where people or machines learn skills by doing rather than reading rules. Like a flight simulator for pilots but driven by AI, these tools adapt scenarios in real time, speed up learning, reduce costly mistakes, and let companies train at scale. Investors care because they can lower training costs, improve workforce productivity, create recurring software sales, and reduce operational risk.

voice enhancement technical

Voice enhancement is software or medical methods that improve the clarity, tone or intelligibility of a person’s spoken sound—anything from a digital filter that reduces background noise and clarifies speech to clinical treatments that restore vocal strength. Investors care because improvements can create new products and services, open markets for devices and healthcare procedures, affect regulatory approvals and licensing, and influence adoption rates much like upgrading from a fuzzy radio to a clear, high‑definition receiver.

accent smoothing technical

Accent smoothing is a training or speech-therapy process that helps people reduce distinctive features of their native or regional accent—such as pronunciation, rhythm and intonation—to make their spoken English sound clearer and more widely understood. Investors should care because it can affect employee productivity, customer-facing communication, market acceptance of services, and the demand for training products; think of it like polishing a product’s finish so more customers find it easy to use and trust.

noise cancellation technical

Noise cancellation is a technique that reduces unwanted background sound or signal by identifying the disturbance and actively countering or filtering it so the desired signal comes through more clearly. For investors, it matters because effective noise cancellation can make products like headphones, medical devices or communication systems perform better, influencing customer demand, regulatory approvals, competitive standing and potential revenue streams—think of it like adding a soundproof room to improve clarity.

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New capabilities combine real-time translation, AI-driven training simulation and voice enhancement technologies to improve customer satisfaction and help organizations scale service delivery globally

FLORHAM PARK, N.J.--(BUSINESS WIRE)-- Conduent Incorporated (Nasdaq: CNDT), a global technology-driven business solutions and services company, today introduced new AI-powered capabilities within its Next Generation CX Platform designed to help organizations overcome language barriers, accelerate agent readiness and improve customer interactions. The platform combines real-time translation, AI-driven training simulation and voice enhancement technologies to help clients expand into new markets, improve service quality and increase customer satisfaction.

The Next Generation CX Platform is comprised of modular solutions that leverage AI, automation and advanced analytics to optimize customer interactions, enhance agent performance, improve contact center operations and generate actionable insights. Together, these capabilities help organizations deliver more consistent, personalized and efficient customer experiences across channels and geographies.

Real-Time Translation Helps Organizations Reach More Customers

As organizations expand globally, delivering support in customers' preferred languages can be costly and complex. Recruiting multilingual agents, relying on interpreters or routing customers through multiple touchpoints can increase costs and create friction in the customer experience.

Conduent's AI-powered real-time translation solution helps remove those barriers by enabling seamless conversations between customers and agents across more than 90 languages. Customers receive support in their preferred language while organizations continue to leverage their existing agent workforce and subject matter expertise. The solution enables organizations to expand into new markets more quickly while maintaining a consistent, high-quality customer experience.

AI-Powered Training Accelerates Agent Readiness

Effective training is critical to delivering exceptional customer service. Conduent's AI-driven training simulation solution enables agents to practice realistic customer scenarios and receive targeted coaching based on analysis of voice, chat and screen interactions.

The solution provides consistent training experiences across languages and globally distributed teams, helping organizations onboard agents more efficiently and maintain service quality at scale. For clients with seasonal or cyclical customer service demands, such as tax season or holiday peaks, the solution can accelerate time to proficiency by up to 40%, enabling agents to become customer-ready faster.

Voice Enhancement Improves Customer Interactions

Conduent is also introducing AI-powered accent smoothing and noise cancellation capabilities to improve the clarity and effectiveness of customer-agent conversations. By reducing communication barriers and minimizing background distractions, these technologies help improve customer engagement, increase interaction quality and support faster issue resolution. The result is a more seamless customer experience and greater confidence in every interaction.

"The future of customer experience isn't AI or people, it's AI and people working together," said George Wehbe, President, Commercial Solutions at Conduent. "Our Next Generation CX Platform has arrived. It helps clients reach more customers, onboard agents faster and deliver more consistent service across languages and geographies. By combining AI-powered automation with experienced agents, we're helping organizations improve customer satisfaction while scaling more efficiently."

About Conduent's Next Generation CX Platform

Conduent's Next Generation CX Platform combines AI-powered automation, agent enablement, operational intelligence and customer insights into a flexible suite of solutions that can be deployed across the customer experience lifecycle. The platform is designed to help organizations improve customer outcomes, increase operational efficiency and adapt to evolving customer expectations while maintaining the human expertise required to resolve complex issues and build long-term loyalty.

About Conduent

Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. The Company leverages cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 48,000 associates, process expertise and advanced technologies, Conduent’s solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients’ missions in many ways including disbursing approximately $80 billion in government payments annually, enabling approximately 2.0 billion customer service interactions annually, empowering millions of employees through HR services every year and processing over 14 million tolling transactions every day. Learn more at www.conduent.com.

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Trademarks

Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

View source version on businesswire.com: https://www.businesswire.com/news/home/20260624481298/en/

Media Contact:
Remy Kaul, Conduent, media@conduent.com

Investor Relations Contact:
Conduent, ir@conduent.com

Source: Conduent Incorporated