Conduent Wins UnitedHealthcare and Optum 2026 Global Innovation Challenge for its Personalized Agentic AI Navigator

Key Terms

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Agentic AI refers to computer systems that can make their own decisions and take actions without needing someone to tell them what to do each time. It's like giving a robot a degree of independence to solve problems or achieve goals on its own, which matters because it could change how we work and interact with technology in everyday life.

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An Explanation of Benefits (EOB) is a statement sent by a health insurer after a medical claim is processed that shows what services were billed, what the insurer paid, any discounts applied, and what portion the patient or employer still owes. Think of it like a detailed receipt that breaks down who paid what and why, helping investors understand cash flow, claim trends, and potential liabilities for insurers, providers, and employers in the healthcare payment chain.

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Prior authorization is a process where a health insurance company requires approval before covering certain medical services or medications. It functions like a pre-approval step, ensuring that the treatment is necessary and appropriate before expenses are paid. For investors, understanding prior authorization is important because delays or denials can impact healthcare costs, provider operations, and the financial stability of related companies.

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Generative AI (genai) is a type of artificial intelligence designed to create new content, such as text, images, or music, that resembles human-produced work. It matters to investors because it has the potential to transform industries by automating tasks, enhancing creativity, and enabling new products and services, which can influence company performance and market opportunities.

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New Agentic AI Navigator Simplifies Complex Healthcare Experiences for Members and Providers

FLORHAM PARK, N.J.--(BUSINESS WIRE)-- Conduent Incorporated (Nasdaq: CNDT), a global technology-driven business solutions and services company, today announced it was selected as the winner of UnitedHealthcare and Optum’s 17^th Annual Global Innovation Challenge for its personalized Agentic AI navigator, the next iteration of Conni, its GenAI virtual assistant. The annual challenge recognizes innovative technologies designed to improve healthcare operations and business outcomes. Conduent was selected from among 40 companies invited to participate, including some of the largest and most innovative technology-enabled organizations in the world.

Healthcare consumers often struggle to understand complex healthcare information such as Explanation of Benefits (EOBs), prior authorization requests and other healthcare communications. The resulting confusion increases customer service inquiries, delays resolution and creates unnecessary administrative costs for healthcare organizations.

Building on decades of experience delivering customer experience solutions for the healthcare industry, including nine of the nation's top 10 healthcare providers, Conduent used its Agentic AI navigator to transform static healthcare information into personalized, two-way conversations in any language. The personalized navigator helps individuals by explaining complex or confusing healthcare information in plain language, answering customer questions in real time, and guiding members and providers through next steps, which provides clarity, reduces friction and enhances the overall member and provider experience every step of the way.

"This recognition demonstrates what's possible when advanced AI is applied to solve real customer challenges. Healthcare consumers shouldn't have to struggle to understand important information about their care or benefits," said Harsha V. Agadi, President and Chief Executive Officer, Conduent. “Our Agentic AI navigator helps simplify those interactions by transforming complex information into personalized guidance. At Conduent, we believe the best customer experiences come from combining AI with human expertise. We are using AI to equip our customer service professionals with real-time insights and guidance that improve accuracy, deliver more consistent outcomes and enhance every customer interaction. We're honored that UnitedHealthcare and Optum recognized our work in this area. We view this award as validation of our continued investment in AI innovations that deliver meaningful outcomes for our clients and the people they serve."

Conduent continues to expand its use of advanced AI technologies to help clients improve customer experiences, streamline operations and solve increasingly complex business challenges.

About Conduent

Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. The Company leverages cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 48,000 associates, process expertise and advanced technologies, Conduent’s solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients’ missions in many ways including disbursing approximately $80 billion in government payments annually, enabling approximately 2.0 billion customer service interactions annually, empowering millions of employees through HR services every year and processing over 14 million tolling transactions every day. Learn more at www.conduent.com.

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Trademarks

Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

View source version on businesswire.com: https://www.businesswire.com/news/home/20260730419472/en/

Media Contacts:
Remy Kaul, Conduent, media@conduent.com

Investor Relations Contact:
Conduent, ir@conduent.com

Source: Conduent Incorporated