Conduent Inc Stock Price, News & Analysis

Conduent (Nasdaq: CNDT) has launched its new IntelliHealth module, aimed at enhancing healthcare provider engagement for pharmaceutical organizations. This end-to-end solution uses AI, advanced analytics, and experienced professionals to improve access and increase engagement with healthcare professionals. The hybrid engagement models aim to reduce risks and manage costs while driving ROI throughout the drug therapy lifecycle. With over 30 years of experience, Conduent supports major pharmaceutical companies in adapting to remote engagement trends and achieving effective commercialization strategies.

Conduent's analysis shows that customer service via chat has surged, rising from 14% of all interactions in January 2020 to 30% by January 2022, maintaining this level through October 2022. The shift reflects consumers' preference for digital channels amid the COVID-19 pandemic. Companies leveraging AI and chat analytics can enhance productivity and customer experience. Key benefits of chat include reduced wait times, seamless transitions between chatbots and agents, and fewer communication errors. Conduent emphasizes that advanced technology can refine customer relationships and business outcomes.

Conduent Transportation announced a partnership with Azienda Veneziana della Mobilità to implement a contactless payment system for the Venice public transport network. This innovative EMV solution will allow over 100 million annual passengers to use credit and debit cards for fare payments. The project includes the installation of 1,900 validators and will begin implementation in 2023. Conduent aims to enhance user experience through optimized fare calculations and support NFC-enabled devices, ensuring a modern transit system for both residents and tourists.

On December 1, 2022, Conduent Transportation announced the launch of an electronic ticketing system for the Linee Lecco bus network in Italy, enhancing passenger convenience. This system complements the contactless EMV payment method, allowing nearly 3 million annual users to pay using credit cards, smartphones, and smartwatches. The new ticketing system will improve data collection on passenger traffic and enhance service efficiency. This marks Conduent's first project in Italy to integrate both EMV and electronic ticketing validation.

Conduent Incorporated (Nasdaq: CNDT) has launched VeriSight solutions to assist federal and state agencies in combating benefits fraud. These solutions include identity verification and bank account validation to prevent fraudulent disbursements. They aim to mitigate vulnerabilities seen during the COVID-19 pandemic, which reportedly saw $163 billion in improper unemployment benefits. VeriSight can aid in identifying fraud ring activity, helping agencies reclaim stolen funds. With over 100 payment card programs managed, Conduent disbursed $125 billion in payments in 2021.

Conduent has launched the enhanced Viewpoint eDiscovery 7.5 platform, which introduces critical features such as Microsoft Teams Data Capture, Continuous Active Learning, and a Named Entity Recognition System. These updates aim to improve efficiency, reduce review times, and minimize risks for legal teams. The platform now supports processing data from various communication sources, including Microsoft Teams, enhancing the handling of electronically stored information. Conduent's ongoing investment in product development reflects its commitment to staying aligned with client needs amid growing data complexity.

Conduent has launched its Digital Integrated Payments Hub, integrating Zelle and Real-Time-Payments (RTP) for various business applications. This platform allows businesses and public sector agencies to process payments more rapidly, reducing transaction times from 10 days to minutes. By partnering with BNY Mellon, Conduent aims to streamline payment processes while mitigating fraud risks. The hub promotes eco-friendly practices by reducing paper checks, contributing to a more sustainable operational model. Potential applications range from tolling to governmental benefits distribution.

Conduent (Nasdaq: CNDT) has launched the BenePath Suite, a cloud-based set of digital solutions aimed at modernizing eligibility and enrollment processes for social services. This suite integrates easily with existing state systems and is designed to help agencies manage changing eligibility rules post-COVID-19, enhancing service delivery across programs like Medicaid, CHIP, and SNAP. With 50 years in healthcare, Conduent serves over 30 million customers annually and aims to improve operational efficiency and compliance for government agencies.