CenterPoint Energy Winter Storm Enzo Update: More than 99.9 percent of customers continue to have power across Greater Houston area; Crews continuing to respond to scattered customer outages and prepare for coldest overnight temperatures of the year
Rhea-AI Summary
CenterPoint Energy (CNP) reports successful management of Winter Storm Enzo's impact across its Texas service area, with more than 99.9% of customers maintaining power as of 9 p.m. Tuesday. The company has restored service to approximately 28,500 customers since midnight and mobilized about 3,000 frontline workers, including local crews, contractors, and mutual aid personnel.
The company has implemented several key response measures, including deploying four temporary generation units to local warming centers, conducting outreach to critical care customers, and coordinating with government officials. Despite the storm's exit, sub-freezing temperatures are expected to persist overnight, and crews continue to address scattered outages and prepare for potential impacts from the deep freeze.
Positive
- 99.9% of customers maintained power during severe winter storm
- Successfully restored power to 28,500 customers within 21 hours
- Efficient mobilization of 3,000 frontline workers for storm response
Negative
- None.
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As of 9 p.m. on Tuesday, CenterPoint crews have restored approximately 28,500 customers since midnight and continue safely responding to scattered customer outages
To ensure public safety, CenterPoint continues to urge everyone to stay off roads to help prevent potential accidents and outages
To support other states and communities, CenterPoint has released mutual aid workers to their home states
Since Winter Storm Enzo began impacting the
"While we're encouraged that the actions that we've taken to prepare for this winter storm season mitigated the number of overall outages so far, our team remains vigilant and will continue safely responding to any potential overnight impacts. We want to thank those customers who were impacted by Winter Storm Enzo for their patience as we worked to restore them. We also want to thank those mutual aid workers who traveled from as far away as
CenterPoint Preparation and Response to Winter Storm Enzo
As of 9 p.m. on Tuesday, CenterPoint's preparation and response actions include:
- Deploying frontline electric workers: CenterPoint workers and local contractors will continue responding to impacts of the winter storm and restoring power to customers. On Tuesday, CenterPoint released mutual aid workers to their home states.
- Supporting local communities with temporary generation to temporary warming centers: Deploying four small temporary generation units to provide power to local warming centers amid freezing temperatures.
- Keeping customers informed: Sharing safety and preparedness information and resources with CenterPoint customers through direct outreach, social media and other platforms.
- Conducting outreach to critical care customers: Reaching out to identified Critical Care Residential and Chronic Condition Residential electric customers by email, phone and/or text.
- Coordinating with government officials: Providing regular updates to government officials on preparation and response activities to coordinate customer support.
Important information for electric customers
CenterPoint electric customers are encouraged to enroll in the company's Power Alert Service® to receive outage details, estimated restoration times and customer-specific restoration updates via phone call, text or email. Customers can also stay up to date with CenterPoint's new and improved, cloud-based Outage Tracker, available in English and Spanish, which allows customers to see outages by county, city and zip code.
In addition, customers can get the latest information on CenterPoint's preparedness and response efforts, view important safety tips and access the company's 2025 Winter Energy Guide by visiting CenterPointEnergy.com/StormCenter. Customers can also follow @CenterPoint_TX to receive the most up-to-date information on the company's operations in the
For the latest weather information for the
For more information, contact
Communications
Media.Relations@CenterPointEnergy.com