Concentrix Acquires SAI Digital to Supercharge its Digital Commerce and Customer Experience Tech Solutions
Concentrix (NASDAQ: CNXC), a global technology and services leader, has announced the acquisition of SAI Digital, an end-to-end digital commerce and customer experience technology solutions company. The strategic acquisition strengthens Concentrix's presence in Vietnam and enhances its digital capabilities across the Asia Pacific region.
SAI Digital brings expertise in e-commerce and technology solutions, featuring strategic partnerships with leading technology providers and a proprietary AI solution suite. The company's established delivery center in Vietnam supports clients across Japan, Korea, Singapore, and other APAC markets.
The integration aims to boost Concentrix's digital and AI capabilities, deepen regional expertise, and enhance offerings for clients seeking to optimize e-commerce performance and customer experiences. Financial terms of the transaction were not disclosed.
Concentrix (NASDAQ: CNXC), leader globale nella tecnologia e nei servizi, ha annunciato l'acquisizione di SAI Digital, società specializzata in soluzioni tecnologiche end-to-end per il commercio digitale e l'esperienza cliente. Questa operazione strategica rafforza la presenza di Concentrix in Vietnam e potenzia le sue competenze digitali nella regione Asia-Pacifico.
SAI Digital apporta competenze nell'e‑commerce e nelle soluzioni tecnologiche, inclusi partenariati con importanti fornitori tecnologici e una suite proprietaria di soluzioni basate sull'IA. Il centro operativo già consolidato in Vietnam serve clienti in Giappone, Corea, Singapore e in altri mercati APAC.
L'integrazione punta a incrementare le capacità digitali e di intelligenza artificiale di Concentrix, approfondire l'expertise regionale e ampliare l'offerta per i clienti che desiderano ottimizzare le performance e l'esperienza d'acquisto online. I termini finanziari dell'operazione non sono stati resi noti.
Concentrix (NASDAQ: CNXC), líder global en tecnología y servicios, ha anunciado la adquisición de SAI Digital, una empresa de soluciones tecnológicas integrales para comercio digital y experiencia del cliente. Esta operación estratégica refuerza la presencia de Concentrix en Vietnam y amplía sus capacidades digitales en la región Asia-Pacífico.
SAI Digital aporta experiencia en comercio electrónico y soluciones tecnológicas, con alianzas estratégicas con proveedores tecnológicos de primer nivel y una suite propia de soluciones basadas en IA. Su centro de entrega establecido en Vietnam atiende a clientes en Japón, Corea, Singapur y otros mercados APAC.
La integración pretende potenciar las capacidades digitales y de IA de Concentrix, profundizar el conocimiento regional y mejorar la oferta para clientes que buscan optimizar el rendimiento del comercio electrónico y la experiencia del cliente. No se divulgaron los términos financieros de la transacción.
Concentrix (NASDAQ: CNXC)는 글로벌 기술 및 서비스 선도기업으로서 전방위 디지털 커머스 및 고객 경험 기술 솔루션 기업인 SAI Digital을 인수했다고 발표했습니다. 이번 전략적 인수는 Concentrix의 베트남 내 입지를 강화하고 아시아·태평양 지역 전반의 디지털 역량을 높입니다.
SAI Digital은 전자상거래 및 기술 솔루션 분야의 전문성을 보유하고 있으며, 주요 기술 제공업체들과의 전략적 파트너십과 자체 AI 솔루션 제품군을 갖추고 있습니다. 베트남에 구축된 안정적인 딜리버리 센터는 일본, 한국, 싱가포르 및 기타 APAC 시장의 고객을 지원합니다.
이번 통합은 Concentrix의 디지털 및 AI 역량을 강화하고 지역 전문성을 심화시키며, 전자상거래 성과와 고객 경험 최적화를 원하는 고객을 위한 서비스 제공을 향상시키는 것을 목표로 합니다. 거래의 재무 조건은 공개되지 않았습니다.
Concentrix (NASDAQ: CNXC), leader mondial des technologies et des services, a annoncé l'acquisition de SAI Digital, une entreprise fournissant des solutions technologiques de bout en bout pour le commerce numérique et l'expérience client. Cette acquisition stratégique renforce la présence de Concentrix au Vietnam et améliore ses capacités digitales dans la région Asie-Pacifique.
SAI Digital apporte une expertise en e‑commerce et en solutions technologiques, avec des partenariats stratégiques auprès de grands fournisseurs technologiques et une suite propriétaire de solutions IA. Son centre de livraison implanté au Vietnam prend en charge des clients au Japon, en Corée, à Singapour et dans d'autres marchés APAC.
Cette intégration vise à renforcer les capacités digitales et d'IA de Concentrix, approfondir l'expertise régionale et enrichir l'offre pour les clients souhaitant optimiser les performances du commerce en ligne et l'expérience client. Les modalités financières de la transaction n'ont pas été divulguées.
Concentrix (NASDAQ: CNXC), ein globaler Technologie- und Dienstleistungsführer, hat die Übernahme von SAI Digital bekannt gegeben, einem Anbieter ganzheitlicher Technologielösungen für digitalen Handel und Kundenerlebnisse. Die strategische Akquisition stärkt die Präsenz von Concentrix in Vietnam und erweitert die digitalen Fähigkeiten in der Asien-Pazifik-Region.
SAI Digital bringt Fachwissen im E‑Commerce und in technologischen Lösungen ein, darunter strategische Partnerschaften mit führenden Technologieanbietern sowie eine eigene Suite von KI‑Lösungen. Das etablierte Delivery‑Center in Vietnam betreut Kunden in Japan, Korea, Singapur und weiteren APAC‑Märkten.
Die Integration zielt darauf ab, die digitalen und KI‑Fähigkeiten von Concentrix zu steigern, die regionale Expertise zu vertiefen und das Angebot für Kunden zu verbessern, die ihre E‑Commerce‑Leistungen und Kundenerlebnisse optimieren möchten. Zu den finanziellen Bedingungen der Transaktion wurden keine Angaben gemacht.
- Strategic expansion of digital commerce and CX technology capabilities in APAC region
- Access to SAI Digital's proprietary AI solution suite and technology partnerships
- Enhanced presence in Vietnam as a strategic delivery hub
- Strengthened capability to serve key APAC markets including Japan, Korea, and Singapore
- Financial terms and transaction value not disclosed, limiting assessment of deal impact
- Integration costs and potential challenges not addressed in the announcement
Insights
Concentrix's acquisition of SAI Digital strengthens APAC presence, enhances digital commerce and AI capabilities for strategic growth.
Concentrix's acquisition of SAI Digital represents a strategic move to enhance its technology stack in digital commerce and customer experience solutions, with particular focus on the Asia Pacific market. The deal brings three key assets to Concentrix: specialized e-commerce platform expertise, proprietary AI solutions for online businesses, and expanded delivery capabilities through SAI's Vietnam operations.
This transaction aligns perfectly with the ongoing digital transformation in customer experience management, where AI-enhanced commerce solutions are becoming essential competitive differentiators. By integrating SAI's capabilities, Concentrix gains valuable IP in AI-powered commerce acceleration tools at a time when clients are demanding more sophisticated digital solutions.
The Vietnam delivery center acquisition is particularly notable as it provides Concentrix access to a growing tech talent pool in a region with lower operational costs compared to more established markets like Singapore or Japan. This should enhance Concentrix's ability to serve clients across Japan, Korea, Singapore and other APAC markets while potentially improving margins.
While financial terms weren't disclosed, this appears to be a capability-focused acquisition rather than purely revenue-driven. The deal should strengthen Concentrix's position against competitors in the digital CX space by enhancing its ability to deliver end-to-end commerce solutions with integrated AI capabilities. The transaction represents a clear continuation of Concentrix's strategy to build comprehensive technology-enabled service offerings beyond traditional customer experience management.
Further strengthening its technology capabilities in the Asia Pacific region
NEWARK, Calif., Sept. 03, 2025 (GLOBE NEWSWIRE) -- Concentrix Corporation (NASDAQ: CNXC), a global technology and services leader, today announced its acquisition of SAI Digital— an end-to-end digital commerce and customer experience (CX) technology solutions company— scaling its presence in Vietnam as a strategic hub to deliver innovation and intelligent experiences for global brands.
SAI Digital brings deep expertise in e-commerce and technology solutions—designing, building, and running platforms that scale. It has strategic partnerships with leading technology providers in digital commerce and CX, complemented by a proprietary AI solution suite to accelerate online businesses. The company has a strong presence in the Asia Pacific (APAC) region and an established delivery center in Vietnam that supports clients across Japan, Korea, Singapore and more.
By integrating SAI Digital into its APAC business, Concentrix is boosting its digital and AI capabilities across digital commerce and customer experience. The move deepens its regional expertise in technology, AI, and marketing, providing Concentrix clients with enhanced offerings and intelligent solutions to optimize e-commerce performance, elevate customer experiences, and fuel digital growth. Concentrix has seen strong growth in the APAC region and bringing SAI Digital on board is expected to accelerate that momentum even further.
“This acquisition isn’t just about adding new capabilities—it’s about creating more value for our clients.” said Chris Caldwell, President and CEO, Concentrix. “By expanding in Vietnam, we’re strengthening our ability to deliver world-class technology and end-to-end solutions at speed and scale across APAC. It positions us to help our clients innovate faster, run smarter, and power the intelligent experiences their customers expect.”
“This is an exciting chapter in the SAI Digital journey and together we will bring greater benefits to our clients, faster.” said Suhas Hiwale, CEO, SAI Digital. “Our vision has always been to empower brands to reshape the present, so they can confidently lead the future, and as our long-term partner, we knew that Concentrix was the right choice to accelerate that vision.”
Terms of the transaction were not disclosed.
About us: Powering a World That Works
Concentrix Corporation (NASDAQ: CNXC), a Fortune 500® company, is the global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping over 2,000 clients solve their toughest business challenges. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. Delivering outcomes unimagined across every major vertical in 70+ markets. Virtually everywhere. Visit concentrix.com to learn more.
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Safe Harbor Statement
This news release includes forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended and Section 21E of the Securities Exchange Act of 1934, as amended. Forward-looking statements include, but are not limited to, statements regarding the company’s and SAI Digital’s capabilities, the company’s growth in APAC, the potential benefits associated with use of the company’s and SAI Digital’s AI and other solutions, including e-commerce performance, customer experience and digital growth, and statements that include words such as believe, expect, may, will, provide, could and should and other similar expressions. These forward-looking statements are inherently uncertain and involve substantial risks and uncertainties that could cause actual results to differ materially from those expressed or implied by such statements. Risks and uncertainties include, among other things, risk related to the ability to successfully integrate the SAI Digital business, risks related to general economic conditions, risks related to the company’s ability to successfully execute its strategy, competitive conditions in the company’s industry, and other factors contained in the Company’s Annual Report on Form 10-K for the fiscal year ended November 30, 2023 filed with the Securities and Exchange Commission and subsequent SEC filings. We do not undertake a duty to update forward-looking statements, which speak only as of the date on which they are made.
Copyright © 2025 Concentrix Corporation and its subsidiaries. All rights reserved. Concentrix, the Concentrix logo, and all other Concentrix company, product, and services word and design marks and slogans are trademarks or registered trademarks of Concentrix Corporation and its subsidiaries. Other names and marks are the property of their respective owners. All rights reserved.
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