Cerence AI and Code Factory Collaborate to Bring Voice-Powered Interaction to Self-Service Kiosks
Cerence AI (NASDAQ: CRNC) has expanded its partnership with Code Factory to launch VoiceTopping, a new conversational AI solution for self-service kiosks. The technology integrates embedded voice interaction capabilities into existing kiosks, enabling natural spoken communication with users across various industries including restaurants, retail, healthcare, transportation, banking, and entertainment.
VoiceTopping leverages Cerence's core voice technologies and speech signal enhancement to facilitate user-friendly interactions even in noisy environments. The plug-and-play solution offers touchless operation and enhanced accessibility, aligning with global requirements like the European Accessibility Act (EAA). The system allows users to navigate menus, place orders, and complete transactions using voice commands, marking Cerence's strategic expansion beyond its traditional automotive market.
Cerence AI (NASDAQ: CRNC) ha ampliato la sua collaborazione con Code Factory per lanciare VoiceTopping, una nuova soluzione di intelligenza artificiale conversazionale per chioschi self-service. Questa tecnologia integra capacità di interazione vocale embedded nei chioschi esistenti, permettendo una comunicazione naturale con gli utenti in diversi settori come ristorazione, retail, sanità, trasporti, banche e intrattenimento.
VoiceTopping sfrutta le tecnologie vocali di base di Cerence e il miglioramento del segnale vocale per facilitare interazioni semplici anche in ambienti rumorosi. La soluzione plug-and-play offre un funzionamento senza contatto e una maggiore accessibilità, rispettando normative globali come il Regolamento Europeo sull’Accessibilità (EAA). Il sistema consente agli utenti di navigare nei menu, effettuare ordini e completare transazioni tramite comandi vocali, segnando un’espansione strategica di Cerence oltre il tradizionale mercato automobilistico.
Cerence AI (NASDAQ: CRNC) ha ampliado su colaboración con Code Factory para lanzar VoiceTopping, una nueva solución de inteligencia artificial conversacional para quioscos de autoservicio. La tecnología integra capacidades de interacción de voz embebidas en quioscos existentes, permitiendo una comunicación natural con los usuarios en diversos sectores como restaurantes, comercio minorista, salud, transporte, banca y entretenimiento.
VoiceTopping aprovecha las tecnologías vocales centrales de Cerence y la mejora de la señal de voz para facilitar interacciones fáciles incluso en entornos ruidosos. La solución plug-and-play ofrece operación sin contacto y mayor accesibilidad, cumpliendo con requisitos globales como la Ley Europea de Accesibilidad (EAA). El sistema permite a los usuarios navegar menús, realizar pedidos y completar transacciones mediante comandos de voz, marcando una expansión estratégica de Cerence más allá de su mercado automotriz tradicional.
Cerence AI (NASDAQ: CRNC)는 Code Factory와의 파트너십을 확대하여 셀프 서비스 키오스크용 새로운 대화형 AI 솔루션인 VoiceTopping을 출시했습니다. 이 기술은 기존 키오스크에 임베디드 음성 상호작용 기능을 통합하여 식당, 소매, 의료, 교통, 금융, 엔터테인먼트 등 다양한 산업에서 사용자와 자연스러운 음성 소통을 가능하게 합니다.
VoiceTopping은 Cerence의 핵심 음성 기술과 음성 신호 향상 기능을 활용하여 소음이 많은 환경에서도 사용자 친화적인 상호작용을 지원합니다. 플러그 앤 플레이 방식의 이 솔루션은 비접촉식 작동과 향상된 접근성을 제공하며, 유럽 접근성 법(EAA)과 같은 글로벌 요구사항을 충족합니다. 사용자는 음성 명령으로 메뉴를 탐색하고 주문하며 거래를 완료할 수 있어 Cerence가 전통적인 자동차 시장을 넘어 전략적으로 확장하고 있음을 보여줍니다.
Cerence AI (NASDAQ : CRNC) a élargi son partenariat avec Code Factory pour lancer VoiceTopping, une nouvelle solution d’IA conversationnelle destinée aux kiosques en libre-service. Cette technologie intègre des capacités d’interaction vocale embarquées dans les kiosques existants, permettant une communication orale naturelle avec les utilisateurs dans divers secteurs tels que la restauration, le commerce de détail, la santé, les transports, la banque et le divertissement.
VoiceTopping s’appuie sur les technologies vocales fondamentales de Cerence et l’amélioration du signal vocal pour faciliter des interactions conviviales même dans des environnements bruyants. Cette solution plug-and-play offre une utilisation sans contact et une accessibilité renforcée, conformément aux exigences mondiales telles que la loi européenne sur l’accessibilité (EAA). Le système permet aux utilisateurs de naviguer dans les menus, de passer des commandes et d’effectuer des transactions par commandes vocales, marquant ainsi l’expansion stratégique de Cerence au-delà de son marché automobile traditionnel.
Cerence AI (NASDAQ: CRNC) hat seine Partnerschaft mit Code Factory erweitert, um VoiceTopping zu lancieren, eine neue konversationelle KI-Lösung für Selbstbedienungskioske. Die Technologie integriert eingebettete Sprachinteraktionsfunktionen in bestehende Kioske und ermöglicht natürliche gesprochene Kommunikation mit Nutzern in verschiedenen Branchen wie Gastronomie, Einzelhandel, Gesundheitswesen, Verkehr, Banken und Unterhaltung.
VoiceTopping nutzt die Kern-Sprachtechnologien von Cerence und Sprachsignalverbesserung, um benutzerfreundliche Interaktionen auch in lauten Umgebungen zu ermöglichen. Die Plug-and-Play-Lösung bietet berührungslose Bedienung und verbesserte Zugänglichkeit und entspricht globalen Anforderungen wie dem Europäischen Barrierefreiheitsgesetz (EAA). Das System erlaubt es Nutzern, Menüs zu navigieren, Bestellungen aufzugeben und Transaktionen per Sprachbefehl abzuschließen, was eine strategische Erweiterung von Cerence über den traditionellen Automobilmarkt hinaus markiert.
- Strategic expansion beyond automotive market into new high-potential sectors
- Plug-and-play solution requiring minimal hardware modifications for kiosk manufacturers
- Addresses growing accessibility requirements and compliance with regulations like EAA
- Leverages Cerence's proven conversational AI technology in a new market segment
- None.
Insights
Cerence expands beyond automotive into kiosk voice technology; strategic diversification with uncertain near-term revenue impact.
This announcement represents Cerence's strategic expansion beyond its core automotive market into self-service kiosks through a new product called VoiceTopping. The company is leveraging its existing conversational AI technology and partnering with Code Factory (described as a "long-time partner and distributor") to enter multiple new sectors including restaurants, retail, healthcare, transportation, banking, and entertainment.
The press release positions VoiceTopping as a "plug-and-play solution" designed to integrate with existing kiosks without extensive hardware modifications, potentially lowering adoption barriers. A significant selling point appears to be accessibility compliance, with explicit mention of the European Accessibility Act, suggesting regulatory requirements may drive initial customer interest.
From a financial perspective, this diversification could reduce Cerence's dependence on the automotive sector and open new revenue streams. However, the announcement lacks specific financial projections, pricing structure, or precise launch timing. The company will face execution challenges as it attempts to penetrate these new markets, which require different sales channels and customer relationships than its core automotive business.
While the expansion represents a logical strategic direction, investors should monitor both execution success and revenue materiality as this initiative develops. The partnership with an existing distributor might accelerate market entry, but competing effectively in the kiosk space will require Cerence to demonstrate both technological superiority and effective go-to-market capabilities in these new verticals.
Cerence leverages automotive voice AI expertise for kiosks; addresses accessibility needs with plug-and-play integration.
VoiceTopping represents a logical technical extension of Cerence's conversational AI capabilities beyond vehicles. The solution applies the company's expertise in speech signal enhancement and voice recognition to the challenging acoustic environments of public kiosks – leveraging technology originally developed to handle noise in automotive cabins.
The implementation uses embedded voice interaction technology, suggesting an edge-computing approach that would provide reliability advantages in environments where network connectivity might be inconsistent. This architecture is crucial for ensuring responsive performance in public settings like restaurants or retail locations.
The described user interaction demonstrates natural language processing capabilities including contextual understanding and conversational flow. The system can process specific food requests with modifications ("Pulled Pork Burger – with BBQ sauce and no onions") and maintain context throughout the ordering sequence, showing sophisticated language handling.
The "plug-and-play" integration claim is technically significant as it addresses a major adoption barrier. By designing a solution that integrates with existing kiosk hardware without extensive modifications, Cerence potentially solves a critical deployment challenge that has limited voice interface adoption in this market.
The focus on accessibility compliance aligns with emerging regulations and provides a technical solution to a growing requirement for kiosk manufacturers. Success will ultimately depend on the system's accuracy in varied acoustic environments and ability to handle diverse interaction patterns across multiple industries – from banking transactions to food ordering to healthcare check-ins.
BURLINGTON, Mass., May 05, 2025 (GLOBE NEWSWIRE) -- Cerence Inc. (NASDAQ: CRNC) (“Cerence AI”), a global leader pioneering conversational AI-powered user experiences, today announced an expanded collaboration with its long-time partner and distributor, Code Factory, to introduce VoiceTopping, a new solution that will bring conversational AI to self-service kiosks in a variety of industries. The announcement marks an important step as Cerence AI begins its strategic expansion into new markets, bringing the power of voice interaction to user experiences beyond automotive.
VoiceTopping integrates embedded voice interaction technology into existing self-service kiosks, adding natural, spoken communication that enables users to hear and respond to on-screen information using their voice. Leveraging Cerence conversational AI, including core voice technologies and speech signal enhancement, VoiceTopping will help make engaging with kiosks simpler and more user-friendly, even in noisy environments. The solution will be particularly relevant in restaurant and hospitality, retail and self-checkout, healthcare, transportation, banking, and entertainment settings. With VoiceTopping, a typical user interaction could go as follows:
- Kiosk: Hi, how can I help you today?
- User: Could I see the menu, please?
- Kiosk: Here you go! (Kiosk displays menu on screen.)
- User: Show me the burger selection.
- Kiosk showcases all burgers on screen.
- User: I would like a Pulled Pork Burger – with BBQ sauce and no onions.
- Kiosk: Here you go! (Kiosk adds burger to cart.) Would you like to add a drink, or anything else?
- User: Add a Coke Zero, please.
- Kiosk: Here you go! (Kiosk adds beverage to cart.)
- User: That’s everything – I’m ready to check out.
- Kiosk: Which payment method would you like to use?
- User: Card, please.
- Kiosk shows order total and tip options. User completes the transaction.
- Kiosk: You're all set!
“With our decades of experience in conversational AI in the car, we are well versed in the power that voice interaction has to transform user experiences across a wide variety of sectors,” said Brian Krzanich, CEO, Cerence AI. “Expanding our long-term partnership with Code Factory to work together to address the self-service kiosk market is a natural evolution of our technology. Our proven solutions are perfectly suited to transform kiosk experiences, making them faster, more intuitive, and more accessible for users across industries.”
For users, VoiceTopping will deliver an enhanced UX that enables them to quickly communicate with the kiosk via voice. In addition, as a touchless solution, VoiceTopping will enhance accessibility, a critical step as accessibility requirements, including the European Accessibility Act (EAA), are coming into effect worldwide. For kiosk manufacturers, integration and deployment will be simple – VoiceTopping is a plug-and-play solution that seamlessly integrates with the kiosk, enabling added capabilities without the need for extensive hardware modifications. Ongoing development efforts are enhancing the technology behind VoiceTopping, bringing improved experiences to users.
“Self-service kiosks are evolving to emulate more human-like interactions, closely replicating the experience of speaking with a human attendant,” said Melanie Endres, CEO, Code Factory. “By leveraging industry-leading voice technology from Cerence AI, VoiceTopping is uniquely positioned for this transformation, enhancing users’ interaction experience with kiosks while also improving manufacturers’ accessibility compliance with evolving regulations in different countries.”
For more information about VoiceTopping, visit www.voicetopping.com/. To learn more about Cerence AI, visit www.cerence.ai, and follow the company on LinkedIn.
About Cerence Inc.
Cerence Inc. (NASDAQ: CRNC) is a global industry leader in creating intuitive, seamless, AI-powered experiences across automotive and transportation. Leveraging decades of innovation and expertise in voice, generative AI, and large language models, Cerence powers integrated experiences that create safer, more connected, and more enjoyable journeys for drivers and passengers alike. With more than 500 million cars shipped with Cerence technology, the company partners with leading automakers, transportation OEMs, and technology companies to advance the next generation of user experiences. Cerence is headquartered in Burlington, Massachusetts, with operations globally and a worldwide team dedicated to pushing the boundaries of AI innovation. For more information, visit www.cerence.ai.
Contact Information
Kate Hickman | Tel: 339-215-4583 | Email: kate.hickman@cerence.com
FAQ
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