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Avangrid (NYSE: AGR) has achieved a security score of 98 from SecurityScorecard, significantly surpassing the energy industry average of 86. The company excels in network and application security, addressing key vulnerabilities in the energy sector. This achievement demonstrates Avangrid's commitment to protecting its infrastructure, customers, and employees in an increasingly digital environment. The company implements a multi-layered security management approach based on the National Institute of Standards and Technology framework to protect its transmission and distribution systems across its Networks companies.
Avangrid (NYSE: AGR) has reported significant improvements in customer service metrics across its utilities in Maine, New York, and Connecticut. Key highlights include:
- Central Maine Power (CMP) exceeded Maine PUC performance standards in 2023, with 99.9% of bills issued accurately and on time.
- New York State Electric & Gas (NYSEG) and Rochester Gas and Electric (RG&E) surpassed PSC targets, answering over 85% of calls within 30 seconds in late 2023.
- United Illuminating (UI), Southern Connecticut Gas (SCG), and Connecticut Natural Gas (CNG) are exceeding PURA targets, with customer satisfaction rates above 87% in July 2024.
These improvements are attributed to increased staffing, expanded digital tools, and significant investments in workforce and technology.
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