Cognizant and Lineage Partner to Set Customer Experience Standard in the Cold Chain
Cognizant (NASDAQ: CTSH) has expanded its strategic partnership with Lineage (NASDAQ: LINE), the world's largest temperature-controlled warehouse REIT, to enhance customer service transformation in cold chain logistics. The collaboration focuses on implementing Agentic AI solutions and advanced technologies to improve customer care operations.
The partnership aims to deliver a more personalized, consistent, and responsive experience while maintaining existing customer relationships. Lineage customers will benefit from enhanced capabilities through Cognizant's global customer service infrastructure, including predictive insights and automation, while continuing to use familiar tools like Lineage Link.
Cognizant (NASDAQ: CTSH) ha ampliato la sua partnership strategica con Lineage (NASDAQ: LINE), il più grande REIT di magazzini a temperatura controllata al mondo, per migliorare la trasformazione del servizio clienti nella logistica della catena del freddo. La collaborazione si concentra sull'implementazione di soluzioni AI Agentic e tecnologie avanzate per ottimizzare le operazioni di assistenza clienti.
L'obiettivo della partnership è offrire un'esperienza più personalizzata, coerente e reattiva, mantenendo al contempo le relazioni esistenti con i clienti. I clienti di Lineage potranno beneficiare di capacità potenziate grazie all'infrastruttura globale di assistenza clienti di Cognizant, che include analisi predittive e automazione, continuando a utilizzare strumenti familiari come Lineage Link.
Cognizant (NASDAQ: CTSH) ha ampliado su asociación estratégica con Lineage (NASDAQ: LINE), el mayor REIT de almacenes con control de temperatura del mundo, para mejorar la transformación del servicio al cliente en la logística de la cadena de frío. La colaboración se centra en implementar soluciones de IA Agentic y tecnologías avanzadas para optimizar las operaciones de atención al cliente.
La asociación busca ofrecer una experiencia más personalizada, coherente y receptiva, manteniendo las relaciones existentes con los clientes. Los clientes de Lineage se beneficiarán de capacidades mejoradas a través de la infraestructura global de servicio al cliente de Cognizant, que incluye análisis predictivos y automatización, mientras continúan utilizando herramientas conocidas como Lineage Link.
Cognizant (NASDAQ: CTSH)는 세계 최대의 온도 제어 창고 REIT인 Lineage (NASDAQ: LINE)와의 전략적 파트너십을 확대하여 콜드체인 물류에서 고객 서비스 혁신을 강화하고 있습니다. 이번 협력은 Agentic AI 솔루션과 첨단 기술을 도입해 고객 서비스 운영을 개선하는 데 중점을 둡니다.
파트너십의 목표는 기존 고객 관계를 유지하면서 보다 개인화되고 일관성 있으며 신속한 경험을 제공하는 것입니다. Lineage 고객은 Cognizant의 글로벌 고객 서비스 인프라를 통해 예측 인사이트와 자동화 기능을 포함한 향상된 역량을 누리면서도 Lineage Link와 같은 익숙한 도구를 계속 사용할 수 있습니다.
Cognizant (NASDAQ : CTSH) a étendu son partenariat stratégique avec Lineage (NASDAQ : LINE), le plus grand REIT d'entrepôts à température contrôlée au monde, afin d'améliorer la transformation du service client dans la logistique de la chaîne du froid. Cette collaboration se concentre sur la mise en œuvre de solutions d'IA Agentic et de technologies avancées pour optimiser les opérations de service client.
Le partenariat vise à offrir une expérience plus personnalisée, cohérente et réactive tout en maintenant les relations clients existantes. Les clients de Lineage bénéficieront de capacités améliorées grâce à l'infrastructure mondiale de service client de Cognizant, incluant des analyses prédictives et l'automatisation, tout en continuant à utiliser des outils familiers comme Lineage Link.
Cognizant (NASDAQ: CTSH) hat seine strategische Partnerschaft mit Lineage (NASDAQ: LINE), dem weltweit größten REIT für temperaturkontrollierte Lagerhäuser, erweitert, um die Transformation des Kundenservices in der Kühlkettenlogistik zu verbessern. Die Zusammenarbeit konzentriert sich auf die Implementierung von Agentic AI-Lösungen und fortschrittlichen Technologien zur Optimierung der Kundenserviceprozesse.
Ziel der Partnerschaft ist es, ein persönlicheres, konsistenteres und reaktionsschnelleres Erlebnis zu bieten und gleichzeitig bestehende Kundenbeziehungen zu pflegen. Die Kunden von Lineage profitieren von erweiterten Möglichkeiten durch Cognizants globale Kundenservice-Infrastruktur, einschließlich prädiktiver Einblicke und Automatisierung, während sie weiterhin vertraute Werkzeuge wie Lineage Link nutzen.
- Strategic partnership between two industry leaders in technology services and cold chain logistics
- Implementation of advanced Agentic AI solutions to enhance customer service
- Maintains continuity of existing customer relationships while improving service delivery
- Access to expanded resources and enhanced technological capabilities
- None.
Insights
Cognizant's expanded Lineage partnership leverages AI to transform cold chain customer service, strengthening CTSH's enterprise services positioning.
Cognizant's strategic partnership expansion with Lineage represents a calculated move to deepen its foothold in the logistics vertical while showcasing its Agentic AI capabilities in a real-world enterprise application. The collaboration aims to transform Lineage's customer experience framework by implementing advanced AI-powered service solutions while maintaining the human relationships customers value.
The partnership is particularly notable as Lineage holds a dominant position as the world's largest temperature-controlled warehouse REIT, giving Cognizant access to a premier client in the specialized cold chain logistics sector. This aligns with Cognizant's vertical integration strategy, allowing them to develop industry-specific AI solutions that can potentially be replicated across other clients.
What makes this partnership valuable is its focus on enhancing rather than replacing human customer service professionals. Cognizant is positioning its AI technology as an empowerment tool that augments human capabilities instead of simply automating jobs away—a more sophisticated approach that typically yields higher margins and client satisfaction in enterprise services.
The agreement builds upon Lineage's existing "One Lineage" framework, suggesting this is an expansion of an already successful relationship rather than a new client acquisition. For Cognizant, this represents an opportunity to showcase its AI implementation capabilities in mission-critical customer service applications, potentially creating a reference case for similar engagements across logistics and adjacent industries.
Collaboration reinforces Cognizant's commitment to empowering customer care professionals
with Agentic AI solutions to deliver personalized customer experience
"Together with Lineage, we look forward to building a service model that defines the standard for customer service excellence in cold chain logistics," said Surya Gummadi, President of
Critical to this collaboration is the powerful combination of an elevated level of service with deep-seated cold chain expertise. Lineage customers can expect a more personalized, consistent, and responsive experience, while continuing to work with the same trusted customer service professionals who serve their business today.
"The customer service team plays a mission-critical role in how Lineage delivers value every day," said Tim Smith, Chief Commercial Officer of Lineage. "We have continuously worked to respond to our customers' call for a more unified and user-friendly experience across our diverse network. Our work with Cognizant allows us to take everything we've built to date—the tools, the team, and the processes—and elevate them to new levels of consistency, quality, and innovation. Everything we do at Lineage is in service of our customers, and we're thrilled to partner with the market leader to deliver at a higher standard for them."
Over the past several years, Lineage has worked to redefine its customer experience, which has evolved from the best practices of its legacy companies and has culminated in a "One Lineage" framework that emphasizes a single, simplified set of tools and processes.
Most importantly, customers can expect to maintain their relationships with the dedicated day-to-day points of contact with whom they have built trust and rapport, and who have firsthand familiarity with their businesses. Customers will also continue to be supported by the tools and systems they use today—including Lineage Link—which will also include enhanced capabilities powered by Cognizant's global customer service infrastructure. Key benefits include greater consistency of service quality and responsiveness as well as access to expanded resources and technologies, including robust predictive insights and automation capabilities.
Lineage's relationship with Cognizant represents both a step-change enhancement in the Company's customer service offering as well as a shared vision to create a new standard in cold chain customer care.
About Cognizant
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes, and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.
About Lineage
Lineage, Inc. (NASDAQ: LINE) is the world's largest global temperature-controlled warehouse REIT with a network of over 485 strategically located facilities totaling approximately 86 million square feet and approximately 3.1 billion cubic feet of capacity across countries in
Forward Looking Statements
Certain statements contained in this press release may be considered forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. Cognizant and Lineage each intends for all such forward-looking statements to be covered by the applicable safe harbor provisions for forward-looking statements contained in those acts. Such forward-looking statements can generally be identified by use of forward-looking terminology such as "may," "will," "expect," "intend," "anticipate," "estimate," "believe," "continue," "seek," "objective," "goal," "strategy," "plan," "focus," "priority," "should," "could," "potential," "possible," "look forward," "optimistic," or other similar words. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of the date of this press release. Such statements are subject to certain risks and uncertainties, including known and unknown risks, which could cause actual results to differ materially from those projected or anticipated. Therefore, such statements are not intended to be a guarantee of Lineage's or Cognizant's performance in future periods. Except as required by law, neither Lineage nor Cognizant undertakes any obligation to update or revise any forward-looking statements contained in this release.
For more information, contact:
Maribel Lopez, Communications, 16173088551
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SOURCE Cognizant
FAQ
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