SmartestEnergy Teams Up with Cognizant to Transform Its Employee IT Support Services
Cognizant (NASDAQ:CTSH) has announced a strategic collaboration with SmartestEnergy to transform the renewable energy company's employee IT support services. The partnership focuses on enhancing first and second-line IT support functions through an omni-channel approach.
The initiative aims to increase chat channel adoption, improve service request processes, and implement zero-touch device provisioning. Cognizant will also explore the implementation of Gen AI solutions, including User AI and Voice AI, to optimize SmartestEnergy's operations as it expands globally across the US, Australia, and European markets.
Cognizant (NASDAQ:CTSH) ha annunciato una collaborazione strategica con SmartestEnergy per trasformare i servizi di supporto IT ai dipendenti dell'azienda di energie rinnovabili. La partnership si concentra sul miglioramento delle funzioni di supporto IT di primo e secondo livello attraverso un approccio omnicanale.
L'iniziativa punta a incrementare l'adozione del canale chat, migliorare i processi di gestione delle richieste di assistenza e implementare la configurazione dei dispositivi senza intervento manuale. Cognizant esplorerà inoltre l'implementazione di soluzioni di Intelligenza Artificiale Generativa, inclusi User AI e Voice AI, per ottimizzare le operazioni di SmartestEnergy durante la sua espansione globale negli Stati Uniti, in Australia e nei mercati europei.
Cognizant (NASDAQ:CTSH) ha anunciado una colaboración estratégica con SmartestEnergy para transformar los servicios de soporte IT para empleados de la empresa de energías renovables. La alianza se centra en mejorar las funciones de soporte IT de primer y segundo nivel mediante un enfoque omnicanal.
La iniciativa busca incrementar la adopción del canal de chat, optimizar los procesos de solicitudes de servicio e implementar la provisión de dispositivos sin intervención manual. Cognizant también explorará la implementación de soluciones de IA Generativa, incluyendo User AI y Voice AI, para optimizar las operaciones de SmartestEnergy mientras se expande globalmente en Estados Unidos, Australia y mercados europeos.
Cognizant (NASDAQ:CTSH)는 재생 에너지 기업 SmartestEnergy와 전략적 협력을 발표하며 직원 IT 지원 서비스를 혁신합니다. 이번 파트너십은 옴니채널 방식을 통해 1차 및 2차 IT 지원 기능을 강화하는 데 중점을 둡니다.
이 이니셔티브는 채팅 채널 사용 증가, 서비스 요청 프로세스 개선, 무접촉 디바이스 프로비저닝 도입을 목표로 합니다. 또한 Cognizant는 User AI와 Voice AI를 포함한 생성형 AI 솔루션 도입을 검토하여 SmartestEnergy가 미국, 호주 및 유럽 시장 전역으로 글로벌 확장하는 과정에서 운영을 최적화할 계획입니다.
Cognizant (NASDAQ:CTSH) a annoncé une collaboration stratégique avec SmartestEnergy pour transformer les services de support informatique destinés aux employés de cette entreprise d'énergie renouvelable. Ce partenariat vise à améliorer les fonctions de support IT de premier et second niveau via une approche omnicanale.
L'initiative a pour objectif d'accroître l'adoption du canal chat, d'améliorer les processus de gestion des demandes de service et de mettre en place un provisionnement des appareils sans intervention manuelle. Cognizant explorera également la mise en œuvre de solutions d'IA générative, incluant User AI et Voice AI, afin d'optimiser les opérations de SmartestEnergy dans le cadre de son expansion mondiale aux États-Unis, en Australie et sur les marchés européens.
Cognizant (NASDAQ:CTSH) hat eine strategische Zusammenarbeit mit SmartestEnergy angekündigt, um die IT-Support-Dienste für Mitarbeiter des Unternehmens für erneuerbare Energien zu transformieren. Die Partnerschaft konzentriert sich auf die Verbesserung der IT-Support-Funktionen der ersten und zweiten Ebene durch einen Omnichannel-Ansatz.
Die Initiative zielt darauf ab, die Akzeptanz des Chat-Kanals zu erhöhen, die Prozesse für Serviceanfragen zu verbessern und die geräteautomatisierte Bereitstellung einzuführen. Cognizant wird zudem die Implementierung von Generativen KI-Lösungen wie User AI und Voice AI prüfen, um die Abläufe von SmartestEnergy bei der globalen Expansion in den USA, Australien und europäischen Märkten zu optimieren.
- Partnership will enhance employee support services and operational efficiency
- Implementation of Gen AI solutions to improve decision-making
- Supports SmartestEnergy's global expansion plans
- None.
Collaboration aims to bolster the renewable energy company's people-centred approach, elevating the employee experience and fostering operational efficiency
As part of the alliance, Cognizant will transform the first and second-line IT support functions of SmartestEnergy's internal helpdesk. This initiative is designed to enhance the employee experience, accelerate service responsiveness, and implement a shift-left strategy to improve issue resolution.
Through the omni-channel approach, Cognizant aims to help SmartestEnergy increase chat channel adoption and streamline service request processes to speed up support turnaround times, improve the CSAT response rate, and decrease the user-to-ticket ratio. By reducing support backlogs and implementing zero-touch device provisioning and management capabilities, the collaboration focuses on boosting the productivity of employees and freeing support staff to focus on more complex issues.
Additionally, Cognizant will conduct a comprehensive study of SmartestEnergy's current business and technology footprint to explore how Gen AI solutions, including User AI and Voice AI, could be implemented into the business's operations to accelerate information discovery and optimise decision-making aligned with its strategic priorities and policies.
"SmartestEnergy has selected Cognizant to transform our employee support services due to the team's commitment to helping us realise our people-powered mission," said Claire Talbot, Global VP of IT at SmartestEnergy. "We are in a position of growth as we celebrate our 25th anniversary in the
"This collaboration with Cognizant will help us provide our employees with the tools they need to manage internal customer requests more effectively, so they can continue to play a vital role in ensuring our customers can navigate the energy transition towards net zero with confidence and clarity."
"SmartestEnergy is a forward-thinking leader in the renewable energy space, and we're proud to support its mission to drive the net zero transition," said Rohit Gupta, UK&I Managing Director at Cognizant. "We look forward to enabling SmartestEnergy's strategic programmes and improving its IT operations and employee support capabilities as part of this initiative."
About SmartestEnergy
SmartestEnergy is a people-powered energy company, empowering customers, generators, and partners to get to net zero. We know the journey to
About Cognizant
Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life.
See how at www.cognizant.com or @cognizant.
For more information, contact: GlobalPR@cognizant.com
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SOURCE Cognizant Technology Solutions
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