Otter is now a DoorDash Preferred Integration Partner

Rhea-AI Summary

DoorDash has launched its Preferred Integrations Partner Program, naming Otter as one of eight inaugural partners. The announcement was made at the National Restaurant Association Show in Chicago. Otter's integration with DoorDash offers restaurants enhanced operational features and secure performance, helping streamline delivery operations and boost revenue.

The partnership highlights Otter's comprehensive suite of tools, including POS integration, financial analytics, and live operations alerts. A case study of Jim's Burgers in Los Angeles demonstrated significant improvements after implementing Otter's system, including a 23% increase in order volume, 17% increase in gross sales, and 78% reduction in canceled orders. Otter has processed over a billion orders across 40+ countries and integrates with hundreds of platforms.

Positive

• Recognition as one of only eight inaugural DoorDash Preferred Integration Partners
• Proven results with case study showing 23% order volume increase and 17% sales growth
• Significant operational improvement demonstrated by 78% reduction in canceled orders
• Global scale with over 1 billion orders processed across 40+ countries

Negative

• None.

LOS ANGELES, May 19, 2025 /PRNewswire/ -- Today at the National Restaurant Association Show in Chicago, DoorDash announced the launch of its Preferred Integrations Partner Program and named Otter as one of the program's inaugural partners. This certification highlights Otter's best-in-class DoorDash integration, offering restaurants rich features and secure and stable performance. Built to help restaurants streamline operations, Otter's integration improves delivery performance, and helps grow revenue and efficiency for thousands of restaurants in the US and around the world.

The DoorDash partner program is designed to help restaurants identify technology providers with the most reliable and high-performing integrations in an increasingly complex restaurant tech landscape. Otter is one of eight partners recognized at the launch.

"We created the DoorDash Preferred Integrations Program to make life easier for restaurants. Merchants have told us that choosing the right tech partner can be overwhelming, especially when trying to understand which integrations will work best for their store, team, and customers," said Ruth Isenstadt, Head of U.S. Restaurants at DoorDash. "Whether you're a single-store location, or a growing brand, we want every merchant to feel confident in the decisions they make and to know they're supported by a reliable, high-performing integration provider."

Otter's inclusion reflects years of investment in flexible, operator-first tools that help restaurants sell more, save time, grow customers and run smarter. From POS to financial analytics and live operations alerts, Otter makes delivery part of restaurants' core operations - not an afterthought.

"This certification from DoorDash reinforces our mission to help restaurants grow with intelligent and actionable tech. We're proud to offer operators the freedom of choice, working with the best - from the biggest platforms to local delivery leaders," said Ashvin Kumar, CEO of Otter. "Because we believe delivery is a core channel for modern restaurants, our suite of tools helps restaurants of all sizes fully integrate all their order channels into operations to maximize efficiency, boost revenue, and stay at the top of their game."

"DoorDash orders flow effortlessly through Otter's POS, KDS screens, and reporting tools, making fulfillment seamless from start to finish," added Ankit Gupta, Head of Product at Otter. "Unlike legacy systems, Otter is designed for all order channels from the ground up—ensuring that delivery is never an afterthought, but a core revenue driver."

Operators across the country are seeing the impact. Jim's Burgers, a Los Angeles staple for over 30 years, recently adopted Otter to unify in-store and delivery operations.

"Times have changed. Customers want different things. Otter is integrating it all for us, so we can take our business to the next level. With their POS system, it's such a seamless transition," said Gus Frousakis, owner of Jim's Burgers.

Since launching with Otter, Jim's Burgers has seen:

• 23% increase in order volume
• 17% increase in gross sales
• 78% reduction in canceled orders

Otter has processed over a billion orders in over 40 countries and offers integrations with hundreds of platforms, including DoorDash - so restaurants can run smarter without tradeoffs.

To learn more about Otter and how it helps restaurants grow, visit www.tryotter.com.

About Otter:

Innovative restaurants choose Otter to bring order (and orders) to their business. We offer tools for managing multi-channel orders, integrations, financials, uptime, reporting, analytics and more, helping restaurants increase results, improve efficiency and eliminate chaos. Our point-of-sale, kiosk, order manager and analytics tools have processed over a billion orders in over 40 countries. Otter partners with hundreds of leading restaurant apps, tools and services bridging the physical and digital infrastructure for food to partners including DoorDash, UberEats, Google, Grubhub and more. Restaurants & restaurant groups like Denny's, Steak Escape, Qdoba, Flynn & more are Serving smarter™ with Otter.

About DoorDash:

DoorDash (NASDAQ: DASH) is one of the world's leading local commerce platforms that helps businesses of all kinds grow and innovate, connects consumers to the best of their neighborhoods, and gives people fast, flexible ways to earn. Since its founding in 2013, DoorDash has expanded to over 30 countries, using technology and logistics to shape the future of commerce. Through its Marketplace and its Commerce Platform, DoorDash is driving economic vitality in the regions it serves worldwide.

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SOURCE Otter

FAQ

What is DoorDash's new Preferred Integrations Partner Program and who are the partners?

DoorDash's Preferred Integrations Partner Program is designed to help restaurants identify reliable technology providers with high-performing integrations. Otter was named as one of eight inaugural partners, offering best-in-class DoorDash integration for restaurants.

How has Otter's integration improved business metrics for DASH restaurant partners?

Based on the Jim's Burgers case study, Otter's integration led to a 23% increase in order volume, 17% increase in gross sales, and 78% reduction in canceled orders.

What features does Otter's integration with DoorDash (DASH) offer to restaurants?

Otter's integration offers POS integration, financial analytics, live operations alerts, and KDS screens, designed to streamline delivery operations and help restaurants maximize efficiency and revenue.

How many orders has Otter processed and in how many countries does it operate?

Otter has processed over one billion orders and operates in more than 40 countries, offering integrations with hundreds of platforms including DoorDash.