EDEKA Paschmann First German Retailer to Use Diebold Nixdorf's AI-Powered Solution to Combat Shrink at Self-Checkout
Diebold Nixdorf (NYSE: DBD) announced that EDEKA Paschmann in Düsseldorf has become the first German retailer to implement its AI-powered Vynamic® Smart Vision | Shrink Reduction solution at self-service checkouts. The technology uses cameras to detect and address checkout errors in real-time, helping reduce shrinkage at self-checkout stations.
The implementation includes two key AI solutions: the shrink reduction system that monitors for missed scans and incorrect operations, and an automated age verification system for purchasing restricted items. Both solutions are GDPR-compliant and operate without facial recognition or storing customer information. EDEKA Paschmann plans to further expand its AI capabilities with Vynamic® Smart Vision | Fresh Produce Recognition in the future.
Diebold Nixdorf (NYSE: DBD) ha annunciato che EDEKA Paschmann a Düsseldorf è diventato il primo rivenditore tedesco ad adottare la soluzione basata su intelligenza artificiale Vynamic® Smart Vision | Shrink Reduction alle casse self-service. La tecnologia impiega telecamere per individuare e correggere in tempo reale errori al momento del pagamento, contribuendo a ridurre le perdite alle casse self-service.
L'implementazione comprende due soluzioni AI principali: il sistema di riduzione delle perdite che rileva scansioni mancate e operazioni errate, e un sistema automatico di verifica dell'età per l'acquisto di prodotti soggetti a restrizioni. Entrambe le soluzioni sono conformi al GDPR e funzionano senza riconoscimento facciale né memorizzazione di dati dei clienti. EDEKA Paschmann prevede inoltre di ampliare in futuro le capacità AI con Vynamic® Smart Vision | Fresh Produce Recognition.
Diebold Nixdorf (NYSE: DBD) anunció que EDEKA Paschmann en Düsseldorf se ha convertido en el primer minorista alemán en implementar su solución impulsada por IA Vynamic® Smart Vision | Shrink Reduction en cajas de autoservicio. La tecnología utiliza cámaras para detectar y corregir errores en tiempo real en el momento del pago, ayudando a reducir las pérdidas en las estaciones de autoservicio.
La implementación incluye dos soluciones clave de IA: el sistema de reducción de pérdidas que supervisa escaneos omitidos y operaciones incorrectas, y un sistema automatizado de verificación de edad para la compra de artículos restringidos. Ambas soluciones son compatibles con el GDPR y funcionan sin reconocimiento facial ni almacenamiento de información de los clientes. EDEKA Paschmann planea además ampliar en el futuro sus capacidades de IA con Vynamic® Smart Vision | Fresh Produce Recognition.
Diebold Nixdorf (NYSE: DBD)는 뒤셀도르프의 EDEKA Paschmann이 셀프 계산대에 자사의 AI 기반 Vynamic® Smart Vision | Shrink Reduction 솔루션을 도입한 독일 최초의 소매업체가 되었다고 발표했습니다. 이 기술은 카메라를 사용해 결제 시 발생하는 오류를 실시간으로 감지하고 처리하여 셀프 계산대의 도난 및 손실을 줄이는 데 도움을 줍니다.
이번 도입에는 두 가지 핵심 AI 솔루션이 포함됩니다: 누락된 스캔과 잘못된 조작을 감시하는 손실 감소 시스템과 제한 품목 구매를 위한 자동 연령 확인 시스템입니다. 두 솔루션 모두 GDPR 준수하며 안면 인식이나 고객 정보 저장 없이 작동합니다. EDEKA Paschmann은 앞으로 Vynamic® Smart Vision | Fresh Produce Recognition으로 AI 기능을 추가로 확대할 계획입니다.
Diebold Nixdorf (NYSE: DBD) a annoncé qu'EDEKA Paschmann à Düsseldorf est devenu le premier détaillant allemand à déployer sa solution alimentée par IA Vynamic® Smart Vision | Shrink Reduction aux caisses en libre-service. La technologie utilise des caméras pour détecter et corriger en temps réel les erreurs en caisse, contribuant ainsi à réduire la démarque dans les stations en libre-service.
Le déploiement comprend deux solutions IA principales : le système de réduction des pertes qui surveille les scans manqués et les opérations incorrectes, et un système automatisé de vérification de l'âge pour l'achat d'articles restreints. Les deux solutions sont conformes au RGPD et fonctionnent sans reconnaissance faciale ni stockage d'informations clients. EDEKA Paschmann prévoit par ailleurs d'étendre à l'avenir ses capacités IA avec Vynamic® Smart Vision | Fresh Produce Recognition.
Diebold Nixdorf (NYSE: DBD) gab bekannt, dass EDEKA Paschmann in Düsseldorf der erste deutsche Händler ist, der seine KI-gestützte Lösung Vynamic® Smart Vision | Shrink Reduction an Self-Checkout-Kassen einsetzt. Die Technologie nutzt Kameras, um Kassenfehler in Echtzeit zu erkennen und zu beheben und so Schwund an Self-Checkout-Stationen zu reduzieren.
Die Einführung umfasst zwei zentrale KI-Lösungen: das Shrink-Reduction-System, das verpasste Scans und falsche Bedienvorgänge überwacht, sowie ein automatisiertes Altersverifikationssystem für den Kauf eingeschränkter Artikel. Beide Lösungen sind DSGVO-konform und arbeiten ohne Gesichtserkennung oder Speicherung von Kundendaten. EDEKA Paschmann plant zudem, künftig seine KI-Funktionen mit Vynamic® Smart Vision | Fresh Produce Recognition zu erweitern.
- First implementation of AI-powered shrink reduction technology in Germany
- Technology helps reduce checkout friction and staff interventions
- GDPR-compliant solution that protects customer privacy
- Automated age verification system improves operational efficiency
- None.
Insights
Diebold Nixdorf's AI self-checkout solutions target retail shrink and improve efficiency, potentially boosting recurring revenue and competitive positioning.
Diebold Nixdorf's deployment of their AI-powered shrink reduction and age verification technologies at EDEKA Paschmann marks a significant milestone in the German market. The implementation addresses two critical pain points in retail: checkout shrinkage and age verification friction.
The Vynamic Smart Vision I Shrink Reduction solution employs real-time video analysis to detect missed scans and checkout errors - attacking the most common source of retail shrink at self-checkout stations. By providing customers with immediate feedback and allowing self-correction, the system maintains a positive shopping experience while reducing losses. This approach avoids unnecessary staff interventions that can create customer friction and embarrassment.
Complementing this, the Smart Vision I Age Verification system automates a traditionally staff-dependent process, allowing employees to focus on higher-value activities. This addresses a key operational bottleneck in self-checkout adoption.
The announcement signals Diebold Nixdorf's strategic positioning in the expanding self-checkout market, with technology that solves genuine retail problems while complying with privacy regulations (GDPR). The mention of EDEKA Paschmann's plans to implement the Fresh Produce Recognition solution indicates potential for expanded recurring revenue through multiple AI modules.
By focusing on loss prevention through customer assistance rather than confrontation, Diebold Nixdorf has created technology that improves both the retailer's bottom line and the customer experience - a challenging balance in retail technology. This German market entry could serve as a reference point for broader European expansion of these AI solutions.
Technology provides important assistance so customers can accurately and conveniently process transactions
Vynamic Smart Vision I Shrink Reduction uses cameras to analyze customer behavior and activities at the self-service checkout in real time. If the system detects a missed scan or incorrect operation, customers receive a nudge via a message on the checkout display informing that an item has not been scanned correctly. Once the shopper self-rectifies and scans the product which was missed, the transaction continues without major interruption to the checkout process. Employees are only informed if the system displays another error message, so they can provide support to complete the checkout process correctly. Short, real-time video sequences of the anomaly detected by the system help to better illustrate the process to customers and explain how certain operating errors can be avoided in future.
With Vynamic® Smart Vision I Age Verification, EDEKA Paschmann is deploying another AI-enabled solution from Diebold Nixdorf. By using a consumer-facing camera and a sophisticated algorithm, shoppers can authorize the purchase of age-restricted goods like alcoholic beverages. This gives staff members time for more important tasks such as customer service or ensuring product availability, as they only need to assist shoppers who score below the age threshold or those who do not wish to opt in.
Both solutions do not involve facial recognition or the storage of images or other customer information, making them fully GDPR-compliant.
Falk Paschmann, managing director of EDEKA Paschmann, said: "The well-being of our customers is a high priority. We want to make the shopping experience as appealing as possible for them with state-of-the-art store technology. This also applies to the payment process. With Diebold Nixdorf's Smart Vision technology, we are making the self-service area even more attractive, as we give our customers the assurance that all transactions are carried out correctly and, in the case of age-restricted goods, more quickly."
Leyla Feghhi, head of Retail Sales in the DACH region at Diebold Nixdorf, said: "We are delighted to see Vynamic Smart Vision I Shrink Reduction in use for the first time in
In the future, EDEKA Paschmann also plans to use Vynamic® Smart Vision | Fresh Produce Recognition, Diebold Nixdorf's AI-powered solution for automatic recognition of fruit and vegetables.
About EDEKA Paschmann
„EDEKA-Märkte H.W.Paschmann GmbH & Co. KG" consists of 11 stores with a total sales area of over 20,000 m² and more than 900 employees. It belongs to the EDEKA Group and, at the regional level, to the Rhein-Ruhr wholesale company in Moers. Each store is individually tailored to its location and structural conditions. Further information can be found at https://edeka-paschmann.de/.
About Diebold Nixdorf
Diebold Nixdorf (NYSE: DBD), Incorporated, automates, digitizes and transforms the way people bank and shop. As a partner to the majority of the world's top 100 financial institutions and top 25 global retailers, our integrated solutions connect digital and physical channels conveniently, securely and efficiently for millions of consumers each day. The company has a presence in more than 100 countries with approximately 21,000 employees worldwide. Visit www.dieboldnixdorf.com for more information.
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FAQ
What is Diebold Nixdorf's (DBD) new AI solution at EDEKA Paschmann?
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