EDEKA Paschmann First German Retailer to Use Diebold Nixdorf's AI-Powered Solution to Combat Shrink at Self-Checkout

Rhea-AI Summary

Diebold Nixdorf (NYSE: DBD) announced that EDEKA Paschmann in Düsseldorf has become the first German retailer to implement its AI-powered Vynamic® Smart Vision | Shrink Reduction solution at self-service checkouts. The technology uses cameras to detect and address checkout errors in real-time, helping reduce shrinkage at self-checkout stations.

The implementation includes two key AI solutions: the shrink reduction system that monitors for missed scans and incorrect operations, and an automated age verification system for purchasing restricted items. Both solutions are GDPR-compliant and operate without facial recognition or storing customer information. EDEKA Paschmann plans to further expand its AI capabilities with Vynamic® Smart Vision | Fresh Produce Recognition in the future.

Positive

• First implementation of AI-powered shrink reduction technology in Germany
• Technology helps reduce checkout friction and staff interventions
• GDPR-compliant solution that protects customer privacy
• Automated age verification system improves operational efficiency

Negative

• None.

News Market Reaction – DBD

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Technology provides important assistance so customers can accurately and conveniently process transactions

NORTH CANTON, Ohio, Aug. 21, 2025 /PRNewswire/ -- EDEKA Paschmann in Düsseldorf is the first supermarket in Germany to use Diebold Nixdorf's (NYSE: DBD) Vynamic^® Smart Vision I Shrink Reduction solution at its self-service checkouts. The AI-enabled technology addresses errors at the self-service checkout – both unintentional and deliberate – and offers retailers protection against the most common cause of loss in self-checkout. In addition, the systems are equipped with Diebold Nixdorf's automatic, AI-powered age verification. Both solutions help EDEKA Paschmann reduce friction for shoppers and store staff alike, tackling the areas that cause the majority of interventions and checkout delays.

Vynamic Smart Vision I Shrink Reduction uses cameras to analyze customer behavior and activities at the self-service checkout in real time. If the system detects a missed scan or incorrect operation, customers receive a nudge via a message on the checkout display informing that an item has not been scanned correctly. Once the shopper self-rectifies and scans the product which was missed, the transaction continues without major interruption to the checkout process. Employees are only informed if the system displays another error message, so they can provide support to complete the checkout process correctly. Short, real-time video sequences of the anomaly detected by the system help to better illustrate the process to customers and explain how certain operating errors can be avoided in future.

With Vynamic^® Smart Vision I Age Verification, EDEKA Paschmann is deploying another AI-enabled solution from Diebold Nixdorf. By using a consumer-facing camera and a sophisticated algorithm, shoppers can authorize the purchase of age-restricted goods like alcoholic beverages. This gives staff members time for more important tasks such as customer service or ensuring product availability, as they only need to assist shoppers who score below the age threshold or those who do not wish to opt in.

Both solutions do not involve facial recognition or the storage of images or other customer information, making them fully GDPR-compliant.

Falk Paschmann, managing director of EDEKA Paschmann, said: "The well-being of our customers is a high priority. We want to make the shopping experience as appealing as possible for them with state-of-the-art store technology. This also applies to the payment process. With Diebold Nixdorf's Smart Vision technology, we are making the self-service area even more attractive, as we give our customers the assurance that all transactions are carried out correctly and, in the case of age-restricted goods, more quickly."

Leyla Feghhi, head of Retail Sales in the DACH region at Diebold Nixdorf, said: "We are delighted to see Vynamic Smart Vision I Shrink Reduction in use for the first time in Germany at EDEKA Paschmann. With this AI-powered solution, we already cover more than 20 of the most common causes of shrink. At the same time, the technology enables employees to better assess situations so they can respond appropriately. This prevents customers from being suspected of theft every time they accidentally scan an item incorrectly, and staff from having to engage in difficult personal interventions."

In the future, EDEKA Paschmann also plans to use Vynamic^® Smart Vision | Fresh Produce Recognition, Diebold Nixdorf's AI-powered solution for automatic recognition of fruit and vegetables.

About EDEKA Paschmann
„EDEKA-Märkte H.W.Paschmann GmbH & Co. KG" consists of 11 stores with a total sales area of over 20,000 m² and more than 900 employees. It belongs to the EDEKA Group and, at the regional level, to the Rhein-Ruhr wholesale company in Moers. Each store is individually tailored to its location and structural conditions. Further information can be found at https://edeka-paschmann.de/.

About Diebold Nixdorf
Diebold Nixdorf (NYSE: DBD), Incorporated, automates, digitizes and transforms the way people bank and shop. As a partner to the majority of the world's top 100 financial institutions and top 25 global retailers, our integrated solutions connect digital and physical channels conveniently, securely and efficiently for millions of consumers each day. The company has a presence in more than 100 countries with approximately 21,000 employees worldwide. Visit www.dieboldnixdorf.com for more information.

X: @DieboldNixdorf
LinkedIn: www.linkedin.com/company/diebold
Facebook: www.facebook.com/DieboldNixdorf
YouTube: www.youtube.com/dieboldnixdorf

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SOURCE Diebold Nixdorf, Incorporated

FAQ

What is Diebold Nixdorf's (DBD) new AI solution at EDEKA Paschmann?

Diebold Nixdorf has implemented its Vynamic® Smart Vision | Shrink Reduction solution, which uses AI-powered cameras to detect and address checkout errors in real-time at self-service checkouts.

How does DBD's Smart Vision shrink reduction technology work?

The system uses cameras to analyze customer behavior in real-time, sending display messages when it detects missed scans or incorrect operations, allowing customers to self-correct without staff intervention.

Does Diebold Nixdorf's (DBD) Smart Vision technology store customer data?

No, the solution does not use facial recognition or store any customer images or information, making it fully GDPR-compliant.

What additional AI features is EDEKA Paschmann planning to implement from Diebold Nixdorf?

EDEKA Paschmann plans to implement Vynamic® Smart Vision | Fresh Produce Recognition, an AI-powered solution for automatic recognition of fruit and vegetables.

How does DBD's age verification system benefit retailers?

The AI-enabled age verification system automatically authorizes purchases of age-restricted goods, freeing up staff time for customer service and other tasks, only requiring intervention for customers below the age threshold.