8x8 Announces Experience Communications as a Service (XCaaS) to Help Organizations Meet New Work Requirements

8x8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform provider, today announced Experience Communications as a Service (XCaaS), a cloud communications deployment model that erases the boundary between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS). With XCaaS, organizations can support the communications requirements of all employees as they work together to deliver differentiated customer experiences.

8x8 Announces Experience Communications as a Service (XCaaS) to Help Organizations Meet New Work Requirements. Erases the Boundary Between Siloed Solutions to Bring Employee and Customer Communications Together to Optimize Customer Experience. (Graphic: Buisness Wire)

Addressing a large community of UCaaS, CCaaS and technology analysts at the 8x8 Analyst Summit, 8x8 CEO Dave Sipes commented, “As is in other markets, such as CRM and ERP, when organizations transitioned from legacy, on-premises systems to SaaS and cloud deployment models, fragmentation occurred resulting in multiple disparat