Vonage Named North America Rising Star Partner of the Year by Verint

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Vonage (NASDAQ: ERIC) was named North America Rising Star Partner of the Year by Verint at Verint Engage 2025 on Nov. 6, 2025.

The award recognizes Vonage Contact Center (VCC) for customer success and for integrating with Verint's AI-driven Customer Experience Automation Platform to help enterprises improve workforce capacity, increase revenue, and enhance customer experience. Vonage and Verint highlighted combined capabilities that target improved agent performance and measurable AI-powered outcomes.

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Vonage recognized with award for excellence in customer success

HOLMDEL, N.J., Nov. 6, 2025 /PRNewswire/ -- Vonage, a part of Ericsson (NASDAQ: ERIC), was honored at the Verint Engage 2025 industry conference for its standout customer success achievements in partnership with Verint solutions. Named a North America Rising Star Partner of the Year, Vonage Contact Center (VCC), an award-winning solution used by enterprises across industries, integrates seamlessly with Verint's open, AI-driven Customer Experience (CX) Automation Platform. Together, these capabilities enable organizations to achieve greater, faster, and measurable AI-powered business outcomes such as improving workforce capacity, increasing revenue, and enhancing customer experience.

The award was announced at Verint's premier annual Customer Experience Automation conference, which showcased organizations that are realizing real-world AI business outcomes today. Vonage was selected as the North America Rising Star Partner for its track record of being a role model for customer engagement, focus on driving significant value for customers, and for enabling enterprises to leverage AI to deliver tangible business outcomes.

By uniting Verint's expertise in automation with Vonage's innovative VCC cloud communications platform, the partnership provides enterprises with a comprehensive solution designed to enhance agent performance, increase customer satisfaction, and drive meaningful business results.

"Amazing partners like Vonage help customers unlock the power of CX Automation and get real results with AI across their business," said John Bourne, Verint's SVP of Global Channels and Alliances. "We're thrilled to recognize Vonage as the 2025 North America Rising Star Partner of the Year, a tribute to the company's dedication to creating better customer experiences with Verint solutions that are driving real successes every day."

"Our longstanding partnership with Verint empowers Vonage Contact Center customers to turn data into action," said Kristy Thomas, Senior Vice President, Global Channels and Alliances for Vonage. "Together, our solutions complement each other to elevate customer experience through more personalized, seamless, and meaningful interactions."

About Vonage
Vonage, a part of Ericsson, creates technology that empowers enterprises and equips developers to lead in the next era of digital transformation. Its AI-powered platforms and tools enable new value creation and innovative customer experiences across mobile networks and the cloud.

The company's technology portfolio includes Network APIs, CPaaS, CCaaS, and UCaaS solutions. Trusted by enterprises across industries and embraced by developers around the world, Vonage is committed to reimagining every digital interaction.

Vonage is a wholly-owned subsidiary of Ericsson (NASDAQ: ERIC) and operates within Ericsson Group Business Area Global Communications Platform (BGCP). For more information visit www.vonage.com and follow @Vonage.

Copyright © 2025 Vonage. All rights reserved. VONAGE^®, the V logo, and other Vonage marks are registered trademarks of Vonage or its affiliates in the United States and other countries.

Vonage Press Contact: press@vonage.com

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SOURCE Vonage

FAQ

What award did Vonage (ERIC) receive from Verint on November 6, 2025?

Vonage was named North America Rising Star Partner of the Year by Verint at Verint Engage 2025.

How does Vonage Contact Center (VCC) integrate with Verint solutions for ERIC customers?

VCC integrates with Verint's AI-driven Customer Experience Automation Platform to support improved agent performance and AI-powered customer outcomes.

What business outcomes did Verint and Vonage cite for the partnership in 2025?

They cited improving workforce capacity, increasing revenue, and enhancing customer experience as measurable outcomes.

Will Vonage's (ERIC) Verint recognition affect customer-facing products?

The announcement states the partnership aims to enhance agent performance and deliver more personalized, seamless interactions for enterprise customers.

Where and when was Vonage recognized as Verint's Rising Star Partner in 2025?

Vonage received the award at Verint Engage 2025, Verint's annual Customer Experience Automation conference.

Who commented on the Vonage award from Verint and Vonage leadership?

John Bourne, Verint SVP of Global Channels and Alliances, and Kristy Thomas, Vonage SVP Global Channels and Alliances, provided comments in the announcement.