Vonage Wins Best of Enterprise Connect 2026 Award

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Vonage (NASDAQ: ERIC) announced that its Agentforce Identity Insights and Fraud Detection contact center solution won the Best Innovation for Security/Compliance award at Enterprise Connect 2026. The solution embeds real-time carrier-verified trust signals and fraud-prevention network APIs into contact center workflows to help detect fraud, verify customers, and improve agent productivity.

The technology integrates with Vonage Contact Center, Salesforce workflows, and major CRM/productivity tools, and will be demoed at Enterprise Connect Booth #235.

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First of its kind contact center solution, powered by network insights and AI fraud detection and identity verification, recognized for innovation in security and compliance

HOLMDEL, N.J., March 11, 2026 /PRNewswire/ -- Vonage, a part of Ericsson (NASDAQ: ERIC), today announced that the Vonage Agentforce Identity Insights and Fraud Detection contact center solution has been named the Best of Enterprise Connect 2026 winner in the Best Innovation for Security/Compliance category. Recognized for being a pioneer in enterprise software solutions, Vonage was chosen from hundreds of entries for embedding real-time trust signals from mobile networks and fraud prevention network APIs into contact center workflows - a groundbreaking innovation.

The Vonage Agentforce Identity Insights and Fraud Detection solution provides new insights for contact center agents, leveraging intelligence in mobile networks that has previously been untapped, to help detect fraud risks, verify customers and validate effective communications channels in real time. Using Vonage Communications APIs and Network APIs, these Agentforce actions enable Vonage Contact Center (VCC) customers to enhance agent productivity and customer experiences while helping to secure interactions – seamlessly from within Agentforce and across Salesforce workflows.

"We're proud to be recognized with a prestigious Best of Enterprise Connect award," said Reggie Scales, President and Head of BU Applications for Vonage. "Our innovative solutions bring the power of mobile networks, through network APIs, to the contact center, enabling adaptive authentication and transforming the customer experience. By putting the power of mobile networks to work in combatting fraud, we're enabling businesses to better protect their customers and operations, while enhancing the customer and agent experience."

With up to $10.5 trillion in global cybercrime costs reported by businesses in 2025¹, the need for advanced fraud prevention solutions has never been greater. Vonage Agentforce Identity Insights addresses this challenge by providing carrier-verified trust signals from mobile networks, enabling innovation in fraud detection and customer experience.

These innovative capabilities are also built directly into the company's own contact center solution, VCC Intelligent Workspace. The solution also brings together, through integrations, many popular CRM systems and productivity tools, including offerings from HubSpot, Microsoft, Salesforce, and ServiceNow.

Check out a demo of Vonage Agentforce Identity Insights and Fraud Detection or schedule a meeting to learn more about Vonage Network Powered Solutions in Booth #235 at Enterprise Connect 2026.

Copyright © 2026 Vonage. All rights reserved. VONAGE®, the V logo, and other Vonage marks are registered trademarks of Vonage or its affiliates in the United States and other countries.

About Vonage

Vonage, a part of Ericsson, creates technology that empowers enterprises and equips developers to lead in the next era of digital transformation. Its AI-powered platforms and tools enable new value creation and innovative customer experiences across mobile networks and the cloud.

The company's technology portfolio includes Network APIs, CPaaS, CCaaS, and UCaaS solutions. Trusted by enterprises across industries and embraced by developers around the world, Vonage is committed to reimagining every digital interaction.

Vonage is a wholly-owned subsidiary of Ericsson (NASDAQ: ERIC) and operates within Ericsson Group Business Area Global Communications Platform (BGCP). For more information, visit www.vonage.com and follow @Vonage.

Press Contact: press@vonage.com

¹ Cybercrime Statistics 2025: Costs, Attacks, and Global Impact. Deep Strike. May 18, 2025.

View original content to download multimedia:https://www.prnewswire.com/news-releases/vonage-wins-best-of-enterprise-connect-2026-award-302710712.html

SOURCE Vonage

FAQ

What did Vonage (ERIC) win at Enterprise Connect 2026?

Vonage won Best Innovation for Security/Compliance at Enterprise Connect 2026. According to the company, the award recognized Agentforce Identity Insights and Fraud Detection for embedding real-time mobile network trust signals and fraud-prevention APIs into contact center workflows.

How does Vonage Agentforce Identity Insights detect fraud in contact centers?

Agentforce uses carrier-verified trust signals and fraud-prevention network APIs to surface risk indicators in real time. According to the company, these signals enable agents to verify customers and validate communication channels inside Agentforce and Salesforce workflows.

Which Vonage products and integrations support Agentforce Identity Insights (ERIC)?

Agentforce is built on Vonage Communications and Network APIs and integrates with Vonage Contact Center and major CRMs. According to the company, supported integrations include Salesforce, Microsoft, HubSpot, and ServiceNow to streamline agent workflows.

Why is the Enterprise Connect award significant for Vonage (ERIC)?

The award highlights innovation in security and compliance for contact centers. According to the company, the recognition reflects Vonage's pioneering use of mobile network trust signals to improve fraud detection and customer verification.

Where can investors or customers see a demo of Vonage Agentforce at Enterprise Connect 2026?

Vonage will demo Agentforce Identity Insights at Enterprise Connect Booth #235. According to the company, visitors can schedule meetings at the booth or view product demos to learn about Vonage Network Powered Solutions.