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EngageSmart, Inc. (NYSE: ESMT) will participate in the 25th Annual Needham Growth Conference in New York City on January 10, 2023. CEO Bob Bennett and CFO Cassandra Hudson are scheduled for a fireside chat at 12:45 p.m. ET and will engage with investors throughout the day. A webcast of the chat can be accessed here, with an on-demand replay available shortly after. EngageSmart provides tailored customer engagement software and payment solutions, serving over 94,500 customers across various sectors.
The Truckee Meadows Water Authority (TMWA) reported achieving $175,000 in annual operational efficiencies by adopting InvoiceCloud, an EngageSmart solution. TMWA improved customer experience by increasing AutoPay adoption by 22% and reducing mailed payments by 20%. The integration allowed TMWA to stabilize rates for over 135,000 customers while saving time and costs associated with payment processing.
InvoiceCloud, part of EngageSmart (NYSE: ESMT), released its annual State of Online Payments report, highlighting key trends in payment preferences. Notably, mobile payments have surpassed online portals, with 67% of respondents using mobile devices for bill payments. The report also noted a 5% increase in automatic payment enrollments, with 53% preferring Apple Pay. Common issues include difficulties in contacting customer service and concerns about payment security. The survey gathered over 2,100 responses in October 2022, demonstrating the importance of optimizing payment experiences in a competitive landscape.
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Soquel Creek Water District reported a 47% rise in electronic payment adoption through InvoiceCloud, a service by EngageSmart (NYSE: ESMT). The district noted a 33% increase in paperless enrollment, resulting in savings of over $3,000 monthly. Customer satisfaction and staff efficiency improved significantly, with AutoPay enrollment increasing by 54%. The transition to InvoiceCloud was made to resolve prior billing platform issues, enhancing the payment process and customer experience.
EngageSmart, Inc. (NYSE: ESMT), a provider of customer engagement software and payments solutions, will participate in Citi’s 2022 FinTech Conference on November 15, 2022. Chief Financial Officer Cassandra Hudson will be featured in a fireside chat at 10:15 a.m. ET. The event aims to enhance investor engagement, with management holding meetings throughout the conference. A live webcast of the chat will be available, followed by an on-demand replay for 90 days on the EngageSmart investor relations website.
EngageSmart (NYSE: ESMT) reported a robust 42% increase in third-quarter revenue, totaling $78.8 million, driven by strong customer demand. SMB revenue surged 52% to $42.9 million while Enterprise revenue rose 31% to $35.9 million. Gross profit hit $60 million, marking a 76.1% gross margin. The company achieved net income of $6.8 million, reversing a net loss from the previous year. With 97,800 customers, a 26% increase year-over-year, EngageSmart anticipates FY'22 revenue guidance of $300.5 - $302 million, reflecting ongoing digital adoption in its sectors.
EngageSmart, Inc. (NYSE: ESMT) is set to announce its third quarter 2022 financial results on November 3, 2022, prior to market opening. A conference call will follow at 8:30 a.m. ET to discuss these results. Investors can access the live webcast on the company's investor relations website, with a replay available afterward. EngageSmart specializes in customer engagement software and integrated payments solutions, serving over 89,000 customers across various sectors.
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