FLAGSTAR BANK RECOGNIZED FOR ITS COMMITMENT TO SERVING MIDDLE MARKET CUSTOMERS

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Flagstar Bank (NYSE: FLG) was named Best Bank for Customer Service for Middle Market Banking in the U.S. for 2026 by Crisil Coalition Greenwich on March 10, 2026. The bank reported $87.5B assets, $61.0B loans, $66.0B deposits, and $8.1B equity at December 31, 2025.

Flagstar operates about 340 locations across ten states, with concentration in New York/New Jersey, the upper Midwest, Florida, and the West Coast.

HICKSVILLE, N.Y., March 10, 2026 /PRNewswire/ -- Flagstar Bank, N.A. (NYSE: FLG) (the "Bank") has been recognized by Crisil Coalition Greenwich as Best Bank for Customer Service for Middle Market Banking in the U.S. for 2026.

"Flagstar Bank is committed to providing best-in-class service to our clients and this recognition from Crisil Coalition Greenwich reinforces our dedication and commitment to our middle market business clients," said Joe Abruzzo, Head of Corporate and Regional Commercial Banking at Flagstar Bank. "We are proud to be recognized and look forward to continuing to provide deep expertise and bespoke solutions to help our clients reach their goals and aspirations."

Previously, Flagstar had been recognized in 2025, as a top small business bank receiving the following awards:

• Best Bank – Likelihood to Recommend for Small Business Banking in the U.S. (Northeast)
  
  
• Best Bank – Customer Service for Small Business Banking in the U.S.
  
  
• Best Bank – Likelihood to Recommend for Small Business Banking in the U.S.

"We've been intentional about building a team that meets clients where they are and positions them for what comes next," said Rich Raffetto, President of Commercial & Private Banking. "This recognition reflects the progress we're making as we continue to deliver the white‑glove experience and tailored solutions our clients expect from us."

Crisil Coalition Greenwich is a leading global provider of data, analytics and insights to the financial services industry. The Coalition Greenwich 2026 Awards for Best Bank is determined by research scores that measure the quality of service and products by providers. For more information about the Best Bank Awards and the Crisil Coalition Greenwich selection process, visit www.greenwich.com.

Source: Coalition Greenwich Voice of Client - 2025 Commercial Banking Study

Flagstar Bank, N.A.

Flagstar Bank, N.A. is one of the largest regional banks in the country and is headquartered in Hicksville, New York. At December 31, 2025, the Bank had $87.5 billion of assets, $61.0 billion of loans, deposits of $66.0 billion, and total stockholders' equity of $8.1 billion. Flagstar Bank, N.A. operates approximately 340 locations across ten states, with strong footholds in the greater New York/New Jersey metropolitan region and in the upper Midwest, along with a significant presence in fast-growing markets in Florida and the West Coast.

Cautionary Statements Regarding Forward-Looking Statements

This release may include forward‐looking statements by us and our authorized officers pertaining to such matters as our goals, beliefs, intentions, and expectations regarding, among other things: (a) revenues, earnings, loan production, asset quality, liquidity position, capital levels, risk analysis, divestitures, acquisitions, and other material transactions, among other matters; (b) the future costs and benefits of the actions we may take; (c) our assessments of credit risk and probable losses on loans and associated allowances and reserves; (d) our assessments of interest rate and other market risks; (e) our ability to achieve profitability goals within projected timeframes and to execute on our strategic plan, including the sufficiency of our internal resources, procedures and systems; (f) our ability to attract, incentivize, and retain key personnel and the roles of key personnel; (g) our ability to achieve our financial and other strategic goals, including those related to our recent holding company reorganization, which was completed in October 2025 (the "Reorganization"), our merger with Flagstar Bancorp, Inc., which was completed in December 2022, our acquisition of substantial portions of the former Signature Bank through an FDIC-assisted transaction, which was completed in March 2023, and our ability to comply with the heightened regulatory standards with respect to governance and risk management programs to which we are subject as a national bank with assets of $50 billion or more; (h) the impact of the $1.05 billion capital raise we completed in March 2024; (i) our past material weaknesses in internal control over financial reporting; (j) the conversion or exchange of shares of our preferred stock; (k) the payment of dividends on shares of our capital stock, including adjustments to the amount of dividends payable on shares of our preferred stock; (l) the availability of equity and dilution of existing equity holders associated with future equity awards and stock issuances; (m) the effects of the reverse stock split we effected in July 2024; and (n) the impact of the 2024 sale of our mortgage servicing operations, third party mortgage loan origination business, and mortgage warehouse business.

Forward‐looking statements are typically identified by such words as "believe," "expect," "anticipate," "intend," "outlook," "estimate," "forecast," "project," "should," "confident," and other similar words and expressions, and are subject to numerous assumptions, risks, and uncertainties, which change over time. Accordingly, actual results or future events could differ, possibly materially, from those anticipated in our statements, and our future performance could differ materially from our historical results. Further, forward‐looking statements speak only as of the date they are made; we do not assume any duty, and do not undertake, to update our forward‐looking statements.

Our forward‐looking statements are subject to, among others, the following principal risks and uncertainties: general economic conditions and trends, either nationally or locally; conditions in the securities, credit and financial markets; changes in interest rates; changes in deposit flows, and in the demand for deposit, loan, and investment products and other financial services; changes in real estate values; changes in the quality or composition of our loan or investment portfolios, including associated allowances and reserves; changes in future allowance for credit losses, including changes required under relevant accounting and regulatory requirements; the ability to pay future dividends; changes in our capital management and balance sheet strategies and our ability to successfully implement such strategies; our ability to achieve the anticipated benefits of the Reorganization; changes in our Board of Directors and our executive management team; changes in our strategic plan, including changes in our internal resources, procedures and systems, and our ability to successfully implement such plan; changes in competitive pressures among financial institutions or from non‐financial institutions; changes in legislation, regulations, and policies; the impacts of tariffs, sanctions and other trade policies of the United States and its global trading counterparts; the outcome of federal, state, and local elections and the resulting economic and other impact on the areas in which we conduct business; the impact of changing political conditions or federal government shutdowns; the imposition of restrictions on our operations by bank regulators; the outcome of pending or threatened litigation, or of investigations or any other matters before regulatory agencies, whether currently existing or commencing in the future; our ability to comply with heightened regulatory standards with respect to governance and risk management programs to which we are subject as a national bank with assets of $50 billion or more; the restructuring of our mortgage business; our ability to recognize anticipated cost savings and enhanced efficiencies with respect to our balance sheet and expense reduction strategies; the impact of failures or disruptions in or breaches of our operational or security systems, data or infrastructure, or those of third parties, including as a result of cyberattacks or campaigns; the impact of natural disasters, extreme weather events, civil unrest, international military conflict, terrorism or other geopolitical events; and a variety of other matters which, by their nature, are subject to significant uncertainties and/or are beyond our control. Our forward-looking statements are also subject to the following principal risks and uncertainties with respect to our merger with Flagstar Bancorp, which was completed in December 2022, and our acquisition of substantial portions of the former Signature Bank through an FDIC-assisted transaction, which was completed in March 2023: the possibility that the anticipated benefits of the transactions will not be realized when expected or at all; the possibility of increased legal and compliance costs, including with respect to any litigation or regulatory actions related to the business practices of acquired companies or the combined business; diversion of management's attention from ongoing business operations and opportunities; the possibility that we may be unable to achieve expected synergies and operating efficiencies in or as a result of the transactions within the expected timeframes or at all; and revenues following the transactions may be lower than expected.

More information regarding some of these factors is provided in the Risk Factors section of our Annual Report on Form 10‐K for the year ended December 31, 2025 and in other securities reports that we file. Our forward‐looking statements may also be subject to other risks and uncertainties, including those we may discuss in this news release, during investor presentations, or in our securities disclosure filings, which are accessible on our website, on the OCC's website at www.occ.gov and on the SEC's website, www.sec.gov.

Investor Contact:
Salvatore J. DiMartino
(516) 683-4286 

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SOURCE Flagstar Bank, N.A.

FAQ

What award did Flagstar Bank (FLG) receive on March 10, 2026?

Flagstar Bank received the Best Bank for Customer Service for Middle Market Banking (U.S., 2026) award. According to Flagstar Bank, Crisil Coalition Greenwich based the award on research scores measuring service and product quality from the Coalition Greenwich Voice of Client study.

How large was Flagstar Bank (FLG) at December 31, 2025 in assets and loans?

Flagstar reported $87.5 billion in assets and $61.0 billion in loans as of December 31, 2025. According to Flagstar Bank, those figures reflect the bank's balance sheet following recent reorganizations and prior transactions through 2025.

What does the Crisil Coalition Greenwich recognition mean for Flagstar Bank (FLG) customers?

The recognition signals strong measured service quality for middle market clients, which may reinforce client trust and relationship continuity. According to Flagstar Bank, the award reflects their focus on bespoke solutions and dedicated middle market banking teams.

Where does Flagstar Bank (FLG) operate and how many branches does it have?

Flagstar operates approximately 340 locations across ten states, with strong footprints in New York/New Jersey, the upper Midwest, Florida, and the West Coast. According to Flagstar Bank, this network supports its commercial, private, and retail banking clients in those regions.