Webhelp has introduced Webhelp Anywhere, a proprietary methodology for optimizing customer operations on a secure hybrid-cloud platform. This launch comes as 98% of organizations plan to transform their customer experience (CX) within 24 months. The framework offers flexibility, scalability, and best-in-class technologies, adapting to new challenges like pandemics. Notably, Webhelp was named the most innovative CX outsourcing provider in a Frost & Sullivan report, scoring top marks among 18 firms for its comprehensive strategy for remote work. The initiative supports brands in navigating operational shifts effectively.
Recent research by Frost & Sullivan, commissioned by Webhelp, indicates that 98% of customer experience (CX) professionals plan to transform operations within 24 months. The study highlights an increasing reliance on technology, with nearly half of respondents anticipating new customer channels like voice assistants. The COVID-19 pandemic has accelerated these changes, pushing 90% of leaders to adopt permanent work-from-home strategies. Key challenges include employee engagement, technology integration, and operational resilience, with organizations reporting positive impacts on data security and customer experience.
Webhelp has been recognized as a leader in Frost & Sullivan’s 2021 Frost Radar™ report, ranking as the most innovative customer experience (CX) organization and among the top two for consistent growth. The report evaluated over 250 companies in Europe, with Webhelp scoring highly in innovation scalability, R&D, and customer alignment. The company’s next-generation solutions and partnerships enhance its offerings. CEO Olivier Duha noted their game-changing approach, positioning them well for growth across 55 countries.