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Harte Hanks (OTCQX: HRTH) announced it has filed a definitive proxy statement with the SEC ahead of its Annual Meeting on June 23, 2021. The company outlined steps taken in 2020 to improve its financial standing, including enhancing liquidity, cost reductions, and maintaining client loyalty. Additionally, Harte Hanks is nominating two new board members, Genni Combes and Bradley Radoff, to enhance governance. Jack Griffin, Chairman, expressed confidence in the company's future growth following these changes.
Harte Hanks, Inc. (OTCQX: HRTH) reported Q1 2021 revenues of $43.8 million, an 8% increase from $40.5 million in Q1 2020. The operating loss improved to $884,000, significantly better than the $5.1 million loss last year. Adjusted EBITDA was $2.2 million, marking a recovery from a $2.4 million loss in the previous year. The Customer Care segment saw substantial growth, contributing $16.5 million in revenue, while Fulfillment & Logistics declined to $14.3 million. Marketing Services also faced challenges with a revenue drop. The CEO highlighted productivity improvements and anticipated cost savings from a new ERP system.
Harte Hanks (OTCQX: HRTH) has announced its financial results for the first quarter ending March 31, 2021, will be released on May 13, 2021, after market close. A conference call to discuss these results is scheduled for the same day at 4:30 p.m. ET. Stakeholders can access the call via a toll-free number or through a live webcast on the company's website. Additionally, a replay of the call will be available for 48 hours and later for 90 days on the site. Harte Hanks is a multi-channel marketing solutions firm with a global presence.
Harte Hanks announced the opening of a new fulfillment and distribution facility in Kansas City, Kansas, aimed at enhancing eCommerce capabilities. This facility will enable fast delivery across the contiguous US within three days and to regions like Hawaii and Puerto Rico within five days. It is expected to handle over 20,000 packages daily and employ around 125 professionals. The facility is certified to store and distribute food products, ensuring high sanitation standards.
A recent study by Harte Hanks indicates a notable shift in consumer attitudes as COVID-19 vaccinations increase. Survey respondents reported a score of 73 on an emotional scale, showing a 44% rise in joy and 22% in hope since September. Women expressed concerns over job losses, while millennials exhibited heightened optimism towards business travel and finances. Additionally, 42% are eager to try new experiences, with over half prioritizing health. The study underscores the importance of brand quality and reliability in post-pandemic consumer behavior.
Harte Hanks (OTCQX: HRTH) reported financial results for Q4 and the full year 2020, showing a GAAP net income of $1.0 million in Q4, an improvement from a $2.9 million loss last year. The full-year loss narrowed to $1.7 million from $26.3 million, aided by a $16.6 million tax benefit. Revenues for the year totaled $176.9 million, down 18.7% from 2019. Operational efficiencies led to a 21.6% reduction in expenses. The Customer Care segment thrived with a $5.8 million income, reversing last year's loss. The company expects to be EBITDA positive in 2021.
Harte Hanks (OTCQX: HRTH) will announce its financial results for the fourth quarter and the full year ended December 31, 2020, on March 18, 2021, after market close. A conference call will follow at 4:30 p.m. ET to discuss these results. Investors can join the live call by calling 1-800-239-9838 or via webcast on the company's website. A telephonic replay will be available for 48 hours post-call. Harte Hanks specializes in multi-channel marketing solutions and has approximately 3,200 employees globally.
Harte Hanks has appointed Joyce Karel as its first Chief Commercial Officer, a newly established role focused on leading the Marketing Services business and enhancing client services. Karel, with extensive experience in prominent marketing agencies and client-side roles, will report to CEO Andrew Benett and operate from Philadelphia. Benett praised Karel as a dynamic leader capable of fostering collaboration and delivering strong results. Harte Hanks is an established global customer experience company, servicing Fortune 500 clients through integrated marketing solutions.
Harte Hanks has been selected by Midea America Corp. to implement a digital customer service program for its consumer product portfolio, which includes brands like Midea and Toshiba. The collaboration aims to enhance customer relationships and support across major retail platforms, including Amazon and Walmart. Additionally, Harte Hanks will provide post-purchase analysis and social analytics to inform Midea's future product innovations. Midea, a major global consumer products provider, generates approximately $40 billion in annual revenue.