Huize Served Over 1.3 Million Families, Facilitating More Than 12 Million Insurance Policies in 2024
Rhea-AI Summary
Huize (NASDAQ: HUIZ) released its 2024 Customer Service Report and 'Xiao Ma Claim' Service Annual Review, showcasing significant growth in its insurance technology platform operations. The company served over 1.3 million families and facilitated more than 12 million insurance policies in 2024.
Key achievements include processing 160,800 insurance claims (up 74.7% YoY) with total settlements of RMB808 million (up 41.7% YoY). The 'Xiao Ma Express Claim' service handled 85,000 claims totaling RMB39.37 million. Customer satisfaction reached 98.82% for online support and 99.51% for teleservices.
Medical insurance represented 60.45% of settlement claims, while critical illness insurance accounted for 59.77% of total claim amounts. The company's customized critical illness products helped 1,096 families claim RMB276 million. Huize also assisted over 180,000 senior citizens and resolved 532 dispute cases, securing RMB9.8 million in claims.
Positive
- 74.7% YoY increase in processed insurance claims (160,800 total)
- 41.7% YoY increase in total claims settled (RMB808 million)
- High customer satisfaction rates: 98.82% for online support, 99.51% for teleservices
- 63.4% YoY increase in Express Claim settlements (RMB39.37 million)
- Successfully resolved 532 dispute cases securing RMB9.8 million in claims
Negative
- None.
News Market Reaction
On the day this news was published, HUIZ declined 2.02%, reflecting a moderate negative market reaction.
Data tracked by StockTitan Argus on the day of publication.
SHENZHEN, China, Jan. 22, 2025 (GLOBE NEWSWIRE) -- Huize Holding Limited, (“Huize”, the “Company” or “we”) (NASDAQ: HUIZ), a leading insurance technology platform connecting consumers, insurance carriers and distribution partners digitally through data-driven and AI-powered solutions in Asia, today released its 2024 Customer Service Report and 2024 “Xiao Ma Claim” Service Annual Review.
As highlighted in the two reports, Huize served over 1.3 million families with more than 12 million insurance policies facilitated in 2024. The Company also assisted in processing 160,800 insurance claims in 2024, a
Huize remains committed to delivering exceptional customer service, achieving a customer satisfaction rate of
The two reports also provided several key insights, including, (i) medical insurance represented the highest percentage (
Mr. Cunjun Ma, Chairman and Chief Executive Officer of Huize, commented, “This has been a year of uncertainty, but our mission remains unwavering: to ensure protection for our customers amid these challenging times through our professional services. These recently published reports highlight our strong performance in customer service and claims settlement, with even higher satisfaction rates than last year. We are deeply grateful for the growing trust our customers place in us and are proud to have surpassed a new milestone by serving over 10 million insurance customers this year. We will continue to innovate and provide customer-first solutions going forward.”
About Huize Holding Limited
Huize Holding Limited is a leading insurance technology platform connecting consumers, insurance carriers and distribution partners digitally through data-driven and AI-powered solutions in Asia. Targeting mass affluent consumers, Huize is dedicated to serving consumers for their life-long insurance needs. Its online-to-offline integrated insurance ecosystem covers the entire insurance life cycle and offers consumers a wide spectrum of insurance products, one-stop services, and a streamlined transaction experience across all scenarios. By leveraging AI, data analytics, and digital capabilities, Huize empowers the insurance service chain with proprietary technology-enabled solutions for insurance consultation, user engagement, marketing, risk management, and claims service.
For more information, please visit http://ir.huize.com or follow us on social media via LinkedIn (https://www.linkedin.com/company/huize-holding-limited), Twitter (https://twitter.com/huizeholding) and Webull (https://www.webull.com/quote/nasdaq-huiz).
For investor and media inquiries, please contact:
Investor Relations
Kenny Lo
Investor Relations Manager
investor@huize.com
Media Relations
mediacenter@huize.com
Christensen
In China
Ms. Dee Wang
Phone: +86-10-5900-1548
Email: dee.wang@christensencomms.com
In U.S.
Ms. Linda Bergkamp
Phone: +1-480-614-3004
Email: linda.bergkamp@christensencomms.com
FAQ
How many insurance claims did Huize (HUIZ) process in 2024?
What was the total value of claims settled by Huize (HUIZ) in 2024?
What was Huize's (HUIZ) customer satisfaction rate in 2024?
How many families did Huize (HUIZ) serve with critical illness claims in 2024?
What percentage of Huize's (HUIZ) claims were medical insurance in 2024?
