Ibex Ltd Stock Price, News & Analysis

ibex (NASDAQ: IBEX) will celebrate over two years as a publicly-traded company by ringing the NASDAQ Closing Bell on May 1, 2023. The event will feature CEO Bob Dechant and the Board of Directors, highlighting ibex's significant growth since its IPO on August 7, 2020. Initial revenue was $405.1 million with an adjusted EBITDA of $55.2 million (13.6% margin). In 2022, revenue grew to $520.1 million, with adjusted EBITDA reaching $80.8 million and a margin of 15.5%. This growth is attributed to ibex's strategic pivot towards a digital-first approach, securing prominent clients and expanding globally. The company emphasizes its role in the digital transformation of the BPO sector, utilizing advanced customer experience solutions to enhance client engagement and drive revenue.

ibex (NASDAQ: IBEX) announces its participation at CS Week Conference 47 in Charlotte, N.C., from May 2-4, 2023. The company will showcase its CX for Utilities suite, designed to improve customer engagement and satisfaction for utilities across North America, impacting over 30 million households. Solutions include services like New Connections Concierge and Sparked Marketplace, enhancing value beyond traditional utility services. Notably, ibex plans to introduce a full-service EV charging solution in collaboration with Fortegra, responding to utility partners’ needs to expand electric vehicle initiatives. The conference gathers over 2,000 industry professionals, marking a crucial platform for ibex to demonstrate its innovative approach to customer experience in the utilities sector.

ibex (NASDAQ: IBEX) has appointed Michael Hallowell as the Global Head of Sales for its FinTech and HealthTech verticals. Hallowell brings over 25 years of experience in the business process outsourcing (BPO) sector, having previously held leadership roles at major BPO firms. His appointment aims to accelerate growth and new sales within these rapidly expanding sectors. Julie Casteel, CMO at ibex, expressed confidence in Hallowell's ability to enhance customer engagement and drive sales. With ibex operating 34 facilities globally and utilizing advanced technology, the company aims to improve customer experiences across various industries including retail and healthcare, generating over $2.2 billion annually in lifetime customer revenue.

ibex (NASDAQ: IBEX) announced that Chief Financial Officer Karl Gabel will retire on June 30, 2023, after a successful 19-year tenure. Gabel will assist during a transition period until September 30, 2023. Under his leadership, ibex transformed into a $500+ million leader in customer experience outsourcing. Gabel's strategic vision contributed to significant revenue growth and market expansion. The company is now seeking a new CFO to continue its growth trajectory.

ibex (NASDAQ: IBEX) has announced its sponsorship of the 2023 Caitlin Robb Foundation Golf Tournament on April 1 in Phoenix. The foundation focuses on pediatric cancer research and has raised over $2.4 million since its inception in 1995 for children battling cancer. CEO Bob Dechant expressed pride in supporting a cause that seeks improved treatments for pediatric cancer. This marks ibex's seventh consecutive year as an event sponsor, highlighting its commitment to community support through its ibex Cares program, which also includes over $250,000 in donations to local charities this year.

ibex (NASDAQ: IBEX) has been recognized by TMC's CUSTOMER magazine with the 2023 Product of the Year Award for its innovative solutions: Inspire, Virtual Floor Management System, Round, and Witness. These products are designed to enhance customer experience and improve operational efficiency in the contact center sector. ibex's CIO, Jim Ferrato, emphasized their commitment to investing in advanced technologies for superior customer engagement. The recognition reflects ibex's dedication to delivering high-quality customer experience (CX) and its strategic position in the BPO technology market.

ibex (NASDAQ: IBEX) announced its innovative customer experience solutions tailored for North American utilities, significantly improving customer engagement and revenue potential. Their CX for Utilities suite includes services such as New Connections Concierge and Sparked Marketplace, positively impacting over 30 million households. Key offerings aim to enhance customer satisfaction (CSAT) scores and drive revenue. With solutions like RefleCX, ibex empowers utilities to collect valuable customer feedback efficiently. These advancements mark a significant step in transforming utility operations and customer interactions.