ICMI Contact Center Expo: A Digital Experience Brings the Call Center Industry Together May 17-18, 2023
ICMI’s Contact Center Expo: A Digital Experience offers an interactive, community-focused experience rooted in practical and actionable information and customized networking. The event features independent content brought to you by practitioners and industry thought leaders who remain on the cusp of the latest trends, technologies and topics.
The digital event will offer four learning tracks:
- Boost Your Culture
- Revolutionize the Customer Experience
- Elevate Your Strategy and Leadership
- Maximize Productivity and Operations
The keynote speakers will inspire new ways of thinking.
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Matthew Luhn , a film director, writer, and story branding consultant with over 30 years' experience creating stories and characters will present “The Best Story Wins in Business and Beyond!” onMay 17 . Storytelling is the #1 business skill necessary to connect, motivate and lead people in today’s world. Formerly with Pixar, Luhn will provide practical strategies that teach and inspire leaders how to use the power of storytelling to get their projects and idea moving forward along with keeping their teams engaged. -
Karin Hurt , former Verizon Wireless Executive, and an Inc. Magazine Great Leadership Speaker will present “Courageous Cultures: Building Teams of Micro-Innovators, Problem Solvers, and Customer Advocates” onMay 18 . Based on ground-breaking new research in innovation and problem-solving, attendees will learn what leaders are doing to build creative and solutions-oriented teams. Hurt will inspire attendees with real examples of turnaround successes and powerful tools from her work with companies around the world.
In addition, attendees will gain access to cutting-edge solutions in the Expo Hall that will solve contact center’s most pressing technological challenges.
Click here to register to attend ICMI’s Contact Center Expo: A Digital Experience for FREE.
For additional information on exhibition or sponsorship opportunities, contact us at ICMISales@informa.com.
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