Welcome to our dedicated page for INTOUCH INSIGHT news (Ticker: INXSF), a resource for investors and traders seeking the latest updates and insights on INTOUCH INSIGHT stock.
Intouch Insight Ltd. reports news about customer experience management software and services, including mystery shopping, operational audits, customer feedback tools, and research on multi-location brand execution. Recurring company updates include customer experience studies in quick-service restaurants, mobile order-ahead performance, on-premises service behaviors, hospitality metrics, and the operational effects of digital ordering and automation.
Company news also includes public-market and corporate visibility items, such as OTCQX trading status and microcap investor presentations. These updates generally describe Intouch Insight's role as a provider of customer experience measurement solutions for brands that manage distributed locations.
Intouch Insight (OTCQX: INXSF) released a new study, “The Grocery Value Equation: How Grocers Turn Brand Promises into Shopper Trust,” analyzing how digital tools, promotions, and product availability affect perceived value in grocery shopping.
The study found that 79.2% of grocery shoppers use digital tools before or during trips, with retailer apps/websites as the primary source of product information for 43.1% of shoppers, ahead of search engines at 32.2% and in-store browsing at 21.1%. Weekly promotions are heavily used, with 72.3% of shoppers consulting weekly ads or digital offers on most trips and 84.6% reacting negatively when promoted items are unavailable.
Digital and curbside pickup performed strongly: orders were ready on time in 97.1% of shops, instructions were clear in 92.6%, and waits were five minutes or less in 87.4%. However, final charges matched online checkout totals in only 67.4% of orders due to fees and promotion variability. The research drew on 302 in-store and 175 digital shops across multiple U.S. regions, supplemented by shopper sentiment and cross-industry data.
Intouch Insight (OTCQX: INXSF) released its 2026 C-store Trends Report, outlining six trends reshaping convenience stores as they move beyond the traditional gas-and-go model.
Key themes include foodservice and beverage growth, health-focused offerings, experience-led formats, EV charging, and rising execution and consistency demands across diverse store formats.
Intouch Insight (OTCQX: INXSF) released its 2026 Emerging Experiences Study on mobile order-ahead, based on 449 evaluations across nine quick-service brands. Key findings: 21% of mobile orders were not ready on time, satisfaction fell from 97% to 76% when delayed, and only 65% of locations had designated pickup areas.
The report stresses that reliability and consistent pickup execution matter more than speed, and recommends improving order readiness accuracy, standardizing pickup processes, and investing in frontline service training.
Intouch Insight (OTCQX: INXSF) released its 2026 On-Premises Study covering 753 mystery shops across 10 QSR brands, identifying a new “Transactional Gap” where speed improves but hospitality declines.
Key metrics: average service time 04:03 (one minute faster than 2025); 22% left without a “thank you”; 27% not greeted; smiles at 64.3%; use of “please” down to 29.9% from 32.5%; suggestive selling 60.6% (Starbucks 19.7%, Dunkin’ 23.7%); friendliness correlated with satisfaction drops from 98.9% to 31.2%.
Summary not available.
Intouch Insight Ltd (TSXV:INX, OTCQX:INXSF) will present at the Planet MicroCap Showcase: VEGAS 2023 on April 26, 2023, at 10:00 AM PST. CEO Cameron Watt will lead the presentation and field questions afterward.
To view the live presentation, access the webcast at this link. Attendees wishing to schedule 1x1 investor meetings can register at here.
The event will take place in Las Vegas, with all presentations available for later viewing on the conference platform under the Agenda tab. For more information about the conference, visit the official website.
Intouch Insight (TSXV:INX)(OTCQX:INXSF) is set to present at the SNN Network Canada Virtual Event 2021 on December 8, 2021, at 10:30 AM EST. President & CEO Cameron Watt will lead the presentation, showcasing the company's promising growth after a strong Q3 and the recent acquisition of SeeLevel HX. This event highlights Intouch's positive trajectory as it aims to surpass pre-pandemic revenues in 2022. Investors can access the live presentation via a provided webcast link.
OTC Markets Group Inc. announced that Intouch Insight Ltd. has qualified to trade on the OTCQX® Best Market, upgrading from the OTCQB® Venture Market. This transition enables Intouch to demonstrate its qualifications to U.S. investors and enhance visibility.
Intouch Insight specializes in customer experience management, serving over 300 prominent North American brands. President and CEO Cameron Watt highlighted the benefits of improved liquidity and reduced barriers for U.S. investors following this upgrade, effective from May 10, 2021.
Intouch Insight Ltd. (TSXV: INX, OTCQB: INXSF) announces the launch of virtual audit services to help companies comply with regulatory and operational standards amidst COVID-19. This innovation allows audits to be conducted remotely, featuring real-time signatures from sales representatives and auditors, thereby ensuring adherence to strict guidelines. The new service has already been adopted by a Fortune 100 North American pharmaceutical company, highlighting its potential in a changing market. Intouch aims to continue innovating its offerings in customer experience management.