JLL appoints Paul Morgan as Chief Operating Officer
JLL creates a new global COO role under its Accelerate 2030 strategy to unify and centralize operations at enterprise scale.
Rhea-AI Summary
JLL (JLL) appointed Paul Morgan as Chief Operating Officer, effective immediately, and added him to its Global Executive Board.
The newly created COO role leads a centralized global operations function and is tied to JLL’s Accelerate 2030 strategy, which aims to enhance scale, resilience, operational excellence and a unified, technology-enabled platform. Morgan will report to President and CEO Christian Ulbrich and focus on “unlocking platform excellence” by unifying enterprise-wide operational expertise. He previously held senior global operating roles within JLL and spent 18 years in executive positions at Johnson Controls.
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News Explained
JLL’s appointment of Paul Morgan as Chief Operating Officer is effective immediately, placing the newly created role in charge of a single global operations function under CEO Christian Ulbrich.
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Morgan will join JLL's Global Executive Board and play key role in advancing Accelerate 2030, the firm's long-term strategy to drive compelling value creation
Key Takeaways
- Paul Morgan has been appointed Chief Operating Officer at JLL and will join the firm's Global Executive Board (GEB).
- The newly created GEB role is part of the execution of Accelerate 2030, JLL's long-term strategy to advance its scale, resilience, operational excellence and core leadership position.
- The appointment builds on JLL's success unifying its business lines and corporate functions in recent years, which has resulted in stronger financial performance and better client outcomes.
One of the six imperatives of Accelerate 2030 is "Unlock Platform Excellence," which focuses on tapping into the capabilities, processes, and technology that create consistent delivery at scale across the organization. To drive this, JLL is centralizing its enterprise-wide operational expertise into one global operations function under the Chief Operating Officer.
Ulbrich said, "This appointment builds on the success we've had unifying our business lines and corporate functions over recent years, which has enabled us to drive stronger financial performance at the top- and bottom-line. Paul is an exceptional leader with a proven track record for making large, complex organizations run more efficiently. The whole GEB joins me in congratulating Paul on this appointment, and we look forward to working with him as we continue to unlock the collective excellence of JLL."
"We have world-class teams and business lines at JLL and connecting their operations will help us deliver our ambition to harness the full power of our platform," said Morgan. "Simply put, we want the right work being done by the right people at the right time, so our teams can focus on driving superior client outcomes. I'm excited to take on this newly created position and bring together our operations teams as we execute on Accelerate 2030."
Morgan previously served as the Chief Operating Officer of Real Estate Management Services at JLL, where he led comprehensive building lifecycle solutions to maximize client returns on real estate investments. He was also the CEO of Workplace Management globally, encompassing over 53,000 professionals in 80 countries responsible for delivering facilities management services to Fortune 500 companies and leading organizations worldwide. His extensive global leadership experience encompasses account management, sales and business development, service execution and strategic planning. Morgan joined JLL in 2016, previously spending 18 years with Johnson Controls, where he held various executive leadership positions in sales, strategy, account management and operations.
FAQs
1. Question: Why is JLL creating this function now?
Answer: The unification of our operations into a single team will help unlock the power of our platform, simplifying how work gets done while increasing consistency and speed, delivering better client outcomes and better experiences for our people.
2. Question: Is this connected to Accelerate 2030?
Answer: This is an important part of JLL's long-term strategy, called "Accelerate 2030," which is designed to advance the organization's core leadership position, bring the full strength of JLL to every client engagement and operate on a unified, technology-enabled platform. Accelerate 2030 is how we run the business day-to-day, and the global operations function creates the standardized foundation for consistent execution.
About JLL
JLL (NYSE: JLL) is a leading global commercial real estate services and investment management company with annual revenue of
Contact: Jesse Tron
Phone: +1 212 376 1216
Email: Jesse.Tron@jll.com
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SOURCE JLL-IR
FAQ
AI-generated questions and answers. How Rhea-AI works. Not financial advice.
Why is JLL creating a unified global operations function now?
JLL states that bringing its operations into a single team is intended to unlock the power of its platform by simplifying how work gets done, increasing consistency and speed, and delivering better client outcomes and better experiences for its people.
How does Paul Morgan’s COO role connect to Accelerate 2030?
The company describes the new COO role and global operations function as an important part of its Accelerate 2030 strategy, which is designed to advance JLL’s core leadership position, bring the full strength of JLL to every client engagement, and operate on a unified, technology-enabled platform. The function is meant to provide a standardized foundation for consistent execution.