Lightspeed Commerce Unveils Tempo, a Revolutionary New Pacing Intelligence for Restaurants

Rhea-AI Summary

Lightspeed (NYSE: LSPD) on Nov 24, 2025 launched Tempo, a pacing intelligence built into Lightspeed Restaurant that uses real-time dining flow data to guide servers and managers through service moments.

Tempo aims to make pacing measurable and coachable to improve guest experience, increase table turns, and boost staff performance. The product is available to Lightspeed Restaurant customers and will expand connectivity with Lightspeed systems such as Kitchen Display and Pulse.

Insights

Hospitality Product Strategist

Lightspeed launched "Tempo," a pacing intelligence for restaurants aiming to standardize service rhythm and reduce lost covers.

Tempo embeds real-time dining flow signals into Lightspeed Restaurant to guide servers through seating, courses, and checks. The product frames pacing as a measurable operational metric and promises integration with Lightspeed Kitchen Display and Pulse, which could streamline front- and back-of-house coordination.

Key dependencies include customer adoption across existing restaurant users, the quality and latency of real-time data feeds, and the effectiveness of suggested actions in live service. The press release cites that nearly 33% of diners walk out before ordering and another third avoid return visits after delays, framing the use case but providing no adoption or financial metrics to quantify impact.

Watch for uptake signals over the next 6–12 months: platform adoption rates, retention changes for restaurant customers, and any disclosed metrics linking Tempo to faster table turns or revenue per cover. These concrete metrics will determine whether Tempo moves from a product announcement to a measurable operational advantage.

Built into Lightspeed Restaurant, Tempo turns every server into your best server — helping operators deliver exceptional dining experiences, boost table turns, and elevate team performance.

MONTREAL, Nov. 24, 2025 /PRNewswire/ - Lightspeed Commerce Inc. (NYSE: LSPD) (TSX: LSPD) ("Lightspeed" or the "Company"), the unified omnichannel platform powering ambitious retail, golf and hospitality businesses in over 100 countries, today announced Lightspeed Tempo, a revolutionary service pacing intelligence built into Lightspeed Restaurant. Tempo transforms how restaurants manage the rhythm of service, enabling operators to deliver consistently elevated dining experiences at scale.

For decades, restaurant pacing has relied on intuition — seating guests, firing courses, and presenting checks at the right moment has been as much art as science. But with staffing challenges and rising guest expectations, maintaining flawless pacing has become harder than ever. Lightspeed Tempo changes that, transforming pacing into a measurable, coachable, and repeatable advantage.

Tempo uses real-time dining flow data to guide servers and managers through every key service moment, from first seat to final bill,  ensuring every guest experience unfolds at the perfect rhythm. The result: happier guests, faster table turns, and more confident, high-performing staff.

"Tempo is a ground-breaking new solution that turns the hidden art of pacing into a performance metric restaurants can manage," said Adoniram Sides, Senior Vice President, Hospitality, at Lightspeed. "By translating real-time dining activity into actionable insights, operators can coach their teams to perform at their best, increase covers, and deliver service that drives loyalty."

According to Lightspeed's latest Hospitality Report, nearly one in three diners have walked out of a restaurant before placing an order, most often due to long wait times. Another third said they would not return after experiencing delays or cold food. In an environment where foot traffic is down and every table counts, these moments of friction directly impact revenue and repeat business. Tempo helps eliminate these gaps by giving teams visibility into pacing patterns and guiding them to deliver precise, anticipatory service every time.

By combining data-driven intelligence with the intuitive workflows Lightspeed Restaurant is known for, Tempo represents another leap forward in Lightspeed's mission to empower restaurateurs with smart, scalable technology that simplifies operations, elevates guest experiences, and fuels growth. Now available to Lightspeed Restaurant customers, Tempo will continue to expand in delivering additional insights and connectivity between Lightspeed systems, such as Lightspeed's Kitchen Display, and Pulse.

About Lightspeed

Lightspeed is the POS and payments platform powering businesses at the heart of communities in over 100 countries. As the partner of choice for ambitious retail, golf and hospitality entrepreneurs, Lightspeed helps businesses accelerate growth, deliver exceptional customer experiences, and run smarter across all channels and locations.

With fast, flexible omnichannel technology, Lightspeed brings together point of sale, ecommerce, embedded payments, inventory, reporting, staff and supplier management, financial services, and an exclusive wholesale retail network. Backed by insights, and expert support, Lightspeed helps businesses run more efficiently and focus on what they do best.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange and Toronto Stock Exchange (NYSE: LSPD) (TSX: LSPD), with teams across North America, Europe, and Asia Pacific.

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Forward-Looking Statements

This news release may include forward-looking information and forward-looking statements within the meaning of applicable securities laws ("forward-looking statements"), including information regarding Lightspeed's product offerings and planned product roadmap. Forward-looking statements are statements that are predictive in nature, depend upon or refer to future events or conditions and are identified by words such as "will", "expects", "anticipates", "intends", "plans", "believes", "estimates" or similar expressions concerning matters that are not historical facts. Such statements are based on current expectations of Lightspeed's management and inherently involve numerous risks and uncertainties, known and unknown, including economic factors. A number of risks, uncertainties and other factors may cause actual results to differ materially from the forward-looking statements contained in this news release, including, among other factors, those risk factors identified in our most recent Management's Discussion and Analysis of Financial Condition and Results of Operations, under "Risk Factors" in our most recent Annual Information Form, and in our other filings with the Canadian securities regulatory authorities and the U.S. Securities and Exchange Commission, all of which are available under our profiles on SEDAR+ at www.sedarplus.com and on EDGAR at www.sec.gov. Readers are cautioned to consider these and other factors carefully when making decisions with respect to Lightspeed's subordinate voting shares and not to place undue reliance on forward-looking statements. Forward-looking statements contained in this news release are not guarantees of future performance and, while forward-looking statements are based on certain assumptions that Lightspeed considers reasonable, actual events and results could differ materially from those expressed or implied by forward-looking statements made by Lightspeed. Except as may be expressly required by applicable law, Lightspeed does not undertake any obligation to update publicly or revise any such forward-looking statements, whether as a result of new information, future events or otherwise.

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SOURCE Lightspeed Commerce Inc.

FAQ

What is Lightspeed Tempo and how does it work for restaurants (LSPD)?

Tempo is a pacing intelligence inside Lightspeed Restaurant that uses real-time dining flow data to guide servers and managers through key service moments.

When did Lightspeed (LSPD) announce Tempo and who can access it?

Lightspeed announced Tempo on November 24, 2025, and it is now available to Lightspeed Restaurant customers.

What operational benefits does Tempo claim to deliver for restaurants (LSPD)?

Lightspeed says Tempo aims to improve guest experiences, speed table turns, and increase staff confidence and performance.

Does Tempo integrate with other Lightspeed systems and which ones (LSPD)?

Yes. Tempo will expand connectivity with other Lightspeed systems, including Lightspeed's Kitchen Display and Pulse.

How does Lightspeed position Tempo amid industry challenges for restaurants (LSPD)?

Lightspeed positions Tempo as a way to turn pacing from intuition into a measurable, coachable advantage amid staffing pressures and higher guest expectations.

Will Tempo change Lightspeed's product roadmap or availability across regions (LSPD)?

Lightspeed said Tempo is now available to Restaurant customers and will continue to expand capabilities and connectivity; no regional rollout schedule was provided.