SOUTHWEST AIRLINES RANKS FIRST IN ECONOMY CLASS CUSTOMER SATISFACTION BY J.D. POWER FOR FOURTH YEAR IN A ROW
Southwest Airlines (NYSE: LUV) has been recognized as the Best Airline for Economy Class Customer Satisfaction by J.D. Power for the fourth consecutive year. The airline led in six key dimensions, notably ranking #1 in Airline Staff and Level of Trust. The recognition is based on a survey of 10,224 passengers who flew major North American airlines between March 2024-2025.
Southwest also reported the lowest ratio of consumer inquiries about airline service according to the U.S. Department of Transportation. The airline currently operates at 117 airports across 11 countries, employs over 71,000 people, and served more than 140 million customers in 2024. Southwest maintains its position as the carrier with the most air travelers flying nonstop within the United States.
Southwest Airlines (NYSE: LUV) è stata riconosciuta come la Migliore Compagnia Aerea per la Soddisfazione dei Clienti in Classe Economica da J.D. Power per il quarto anno consecutivo. La compagnia ha primeggiato in sei aree chiave, classificandosi al primo posto soprattutto per il Personale di Bordo e il Livello di Fiducia. Il riconoscimento si basa su un sondaggio condotto su 10.224 passeggeri che hanno volato con le principali compagnie aeree nordamericane tra marzo 2024 e 2025.
Southwest ha inoltre registrato il più basso numero di reclami dei consumatori riguardo ai servizi aerei, secondo il Dipartimento dei Trasporti degli Stati Uniti. La compagnia opera attualmente in 117 aeroporti di 11 paesi, impiega oltre 71.000 persone e ha servito più di 140 milioni di clienti nel 2024. Southwest mantiene la posizione di vettore con il maggior numero di passeggeri che volano senza scalo all'interno degli Stati Uniti.
Southwest Airlines (NYSE: LUV) ha sido reconocida como la Mejor Aerolínea para la Satisfacción del Cliente en Clase Económica por J.D. Power por cuarto año consecutivo. La aerolínea lideró en seis dimensiones clave, destacando en el primer lugar en Personal de Aerolínea y Nivel de Confianza. Este reconocimiento se basa en una encuesta a 10,224 pasajeros que volaron con las principales aerolíneas de América del Norte entre marzo de 2024 y 2025.
Southwest también reportó la proporción más baja de consultas de consumidores sobre el servicio aéreo según el Departamento de Transporte de EE. UU. Actualmente, la aerolínea opera en 117 aeropuertos de 11 países, emplea a más de 71,000 personas y atendió a más de 140 millones de clientes en 2024. Southwest mantiene su posición como la aerolínea con más viajeros que vuelan sin escalas dentro de Estados Unidos.
Southwest Airlines (NYSE: LUV)는 J.D. Power가 선정한 이코노미 클래스 고객 만족도 부문에서 4년 연속 최고 항공사로 인정받았습니다. 이 항공사는 여섯 가지 주요 부문에서 선두를 차지했으며, 특히 항공사 직원과 신뢰 수준 부문에서 1위를 기록했습니다. 이 평가는 2024년 3월부터 2025년까지 북미 주요 항공사를 이용한 10,224명의 승객 설문조사를 기반으로 합니다.
Southwest는 또한 미국 교통부에 따르면 항공 서비스 관련 소비자 문의 비율이 가장 낮은 것으로 보고되었습니다. 이 항공사는 현재 11개국 117개 공항에서 운영 중이며, 71,000명 이상의 직원을 고용하고 2024년에는 1억 4천만 명 이상의 고객에게 서비스를 제공했습니다. Southwest는 미국 내 직항 노선을 이용하는 항공 여행객 수가 가장 많은 항공사로서의 위치를 유지하고 있습니다.
Southwest Airlines (NYSE : LUV) a été reconnue comme la Meilleure Compagnie Aérienne pour la Satisfaction des Clients en Classe Économique par J.D. Power pour la quatrième année consécutive. La compagnie aérienne s’est classée première dans six catégories clés, notamment en Personnel de la Compagnie et Niveau de Confiance. Cette distinction est basée sur une enquête menée auprès de 10 224 passagers ayant voyagé avec les principales compagnies aériennes nord-américaines entre mars 2024 et 2025.
Southwest a également enregistré le taux le plus bas de demandes des consommateurs concernant le service aérien selon le Département des Transports des États-Unis. La compagnie opère actuellement dans 117 aéroports répartis dans 11 pays, emploie plus de 71 000 personnes et a desservi plus de 140 millions de clients en 2024. Southwest conserve sa position de transporteur avec le plus grand nombre de voyageurs en vols directs aux États-Unis.
Southwest Airlines (NYSE: LUV) wurde von J.D. Power zum vierten Mal in Folge als beste Fluggesellschaft für Kundenzufriedenheit in der Economy Class ausgezeichnet. Die Airline führte in sechs wichtigen Kategorien, insbesondere belegte sie den ersten Platz bei Flugpersonal und Vertrauensniveau. Die Auszeichnung basiert auf einer Umfrage unter 10.224 Passagieren, die zwischen März 2024 und 2025 mit großen nordamerikanischen Fluggesellschaften geflogen sind.
Southwest verzeichnete zudem das niedrigste Verhältnis von Verbraucheranfragen zum Flugservice laut dem US-Verkehrsministerium. Die Airline ist derzeit an 117 Flughäfen in 11 Ländern tätig, beschäftigt über 71.000 Mitarbeiter und bediente im Jahr 2024 mehr als 140 Millionen Kunden. Southwest hält seine Position als Fluggesellschaft mit den meisten Nonstop-Fluggästen innerhalb der USA.
- Ranked #1 in Economy Class Customer Satisfaction for 4th consecutive year
- Lowest ratio of consumer service complaints according to DOT
- Leading position in domestic nonstop flights in the US
- Strong customer base with over 140 million passengers served in 2024
- None.
Carrier also leads in six key study dimensions, including No. 1 Airline Staff and No. 1 in Level of Trust 1
"We're honored to receive this ranking for a fourth year since it celebrates our Customer-friendly choices and our legendary Hospitality," said Bob
An exemplary Customer Experience starts with running a safe, reliable operation, and the airline is pleased to have the lowest ratio of consumer inquiries about airline service, as reported by the
"Our Southwest Team continues to deliver a unique combination of unrivaled Customer Service with top-ranking operational performance," said Andrew Watterson, Chief Operating Officer at Southwest Airlines. "It's our Employees who turn first-time Southwest Customers into loyalists, and they deliver on our Purpose of connecting People to important moments in their lives with friendly, reliable, low-cost air travel."
The J.D. Power study surveyed 10,224 Passengers who flew a major airline in
To learn more about the Customer Experience that Southwest is creating to serve the needs of today's travelers, please visit Southwest.com or follow Southwest Airlines' social channels @SouthwestAir (Instagram, Facebook, and LinkedIn).
About Southwest Airlines Co.
Southwest Airlines Co. operates one of the world's most admired and awarded airlines, offering its one-of-a-kind value and Hospitality at 117 airports across 11 countries. Southwest took flight in 1971 to democratize the sky through friendly, reliable, and low-cost air travel and now carries more air travelers flying nonstop within the United States than any other airline 3. By empowering its more than 71,0004 People to deliver unparalleled Hospitality, the maverick airline cherishes a passionate loyalty among more than 140 million Customers carried in 2024. Southwest leverages a unique legacy and mission to serve communities around the world including harnessing the power of its People and Purpose to put communities at the Heart of its success. Learn more by visiting Southwest.com/citizenship.
1 For J.D. Power 2025 award information, visit jdpower.com.
2 Source: Based on the number of consumer submissions received by DOT for airline service on marketing carriers, per 100,000 enplaned passengers. See the 2024 DOT Air Travel Consumer Reports. Air Travel Consumer Reports for 2024 | US Department of Transportation
3 Based on
4 Fulltime-equivalent active Employees
View original content to download multimedia:https://www.prnewswire.com/news-releases/southwest-airlines-ranks-first-in-economy-class-customer-satisfaction-by-jd-power-for-fourth-year-in-a-row-302448543.html
SOURCE Southwest Airlines Co.
FAQ
What awards did Southwest Airlines (LUV) win in the 2025 J.D. Power study?
How many passengers did Southwest Airlines serve in 2024?
How many airports does Southwest Airlines (LUV) currently serve?
How many employees does Southwest Airlines have in 2025?
What is Southwest Airlines' position in domestic US flights?
